Land Rover Northfield

I have been coming to Land Rover Winnetka for the past 4 years to have my Range Rover Sports serviced there. In all of my visits, I have always been impressed with the professionalism, the friendliness, an years to have my Range Rover Sports serviced there. In all of my visits, I have always been impressed with the professionalism, the friendliness, and service I have received. Josh and Brian are excellent and were a major reason why I bought my last car from them. I know that the work will be done right, done on time, and I will be kept apprised of the status of any work done. I'd give the whole place an A+. More

Jim is incredibly friendly and always provides excellent service. Jim is very responsive to all my questions and always takes the time to make sure that I am satisfied with my visit. I would recommend that service. Jim is very responsive to all my questions and always takes the time to make sure that I am satisfied with my visit. I would recommend that anyone considering purchasing a vehicle to ask for Jim by name and you won't be dissappointed. More

Joshua in service at Land Rover Winnetka is always extremely helpful and positive. He has a great knowledge of the cars and great customer service. extremely helpful and positive. He has a great knowledge of the cars and great customer service. More

This service center has always been first class in service,ease,great employees and courteous! I had a Range Rover some years ago and then switched to another type of car. Now, 8 years later I am ba service,ease,great employees and courteous! I had a Range Rover some years ago and then switched to another type of car. Now, 8 years later I am back in A Range Rover and was looking forward to the "treatment" I would get when coming in for service. Each person you have contact with is professional and helpful. No question I ask about the car (and I have asked some simple ones ie. where do I find the mileage) do they make you feel uncomfortable -actually the opposite. Can't say enough great things - honestly! More

We found their blue '08 Toyota Land Cruiser online We found their blue '08 Toyota Land Cruiser online and after calling to inquire about it, we set up an appointment for Wednesday. When we got there, We found their blue '08 Toyota Land Cruiser online and after calling to inquire about it, we set up an appointment for Wednesday. When we got there, the car was in the back up on a hoist with no tires or rims so we couldn't test drive it.That's when we met Joe the Manager. We sat down with Ballard Holdren and Joe to discuss a deal and Joe offered it us for 1,000 below list and gave us a retail order form. We insisted on giving a deposit but they wouldn't accept one. ?? Strange ?? This is where everything started to seem VERY FISHY. They told us to come back Thursday but when we got there and after test driving it, Ballard again came up with some excuse to not sell us the car that day. Apparently it needed alignment. Again we insisted that this was the car we were buying and that we wanted to put a deposit down, but AGAIN Ballard insists that it wasn't necessary and promised the car was MINE and to come back tomorrow. So Friday we again pack the kids and go to the dealership. This is when we met Ed to finish the deal. He was SO EXTREMELY RUDE and behaved less like a car salesman and more like an UNEDUCATED BULLY. He was so unprofessional and DISRESPECTFUL. We walked out of there in disbelief. These types of characters shouldn't be working in customer service. More

I cannot say enough wonderful things about Brian Black and the service team at Land Rover Winnetka. I have been driving a Range Rover for over 10 years, and one of the main reasons I continue to buy Range and the service team at Land Rover Winnetka. I have been driving a Range Rover for over 10 years, and one of the main reasons I continue to buy Range Rovers is because of the incredible service I recieve at this location. Land Rover Winnetka goes above and beyond necessary customer service. They treat everyone that walks in there, including my 4 children, with respect and kindness. They are always available to answer any questions I have for them and are also very prompt in their service turnaround. More

Brian Black is polite, professional and goes the extra mile in servicing our cars. We own a LR3 and a LR4. He is the reason we are at Winnetka Land Rover. mile in servicing our cars. We own a LR3 and a LR4. He is the reason we are at Winnetka Land Rover. More

I have been working with Brian and the Land Rover Winnetka team for over 15 years. Their customer service is top notch. I would highly recommend them to any current or future Land Rover owner. Thanks Winnetka team for over 15 years. Their customer service is top notch. I would highly recommend them to any current or future Land Rover owner. Thanks. More

Went in looking to price trading in a Benz E550 for a Range, got a cursory hello when i walked in from a passing employee but no one asked if i needed help, if i needed to talk to anyone. Spent about 10 Range, got a cursory hello when i walked in from a passing employee but no one asked if i needed help, if i needed to talk to anyone. Spent about 10 min walking around and looking at various new and used models, taking photos, reading window sticker sand comparing prices and options of what was there. Still no service! If your a younger (20s) buyer, they dont think your serious, or worth their time apparently! More

I brought my Rover into this dealership to be serviced and they took over a month and a half to contact me; I don't know any service department that takes this long to report back to their customers. In a and they took over a month and a half to contact me; I don't know any service department that takes this long to report back to their customers. In addition, I had a wedding gift in the backseat that was ripped open. I called and voiced this to the manager and he said he was sorry which I appreciated but still it was a very very disappointing experience all around, with the exception of the manager who I thought was very nice. More