Land Rover Sudbury

Outstanding customer service! !! Timi was extremely professional, knowledgeable, and courteous! The entire team was impressive! I highly recommend this dealership!!! !! Timi was extremely professional, knowledgeable, and courteous! The entire team was impressive! I highly recommend this dealership!!! More

Awful service department We originally brough our vehicle into service 3-4 weeks ago as the power steering was not working. The day before it had malfunctioned during a rainstorm. The technician cou vehicle into service 3-4 weeks ago as the power steering was not working. The day before it had malfunctioned during a rainstorm. The technician couldn’t diagnose the issue as the power steering started working again. We then did additional repairs to the vehicle (tires, etc.) that cost approximately $5,000. The vehicle ran fine for the next 3-4 weeks until the heavy rainstorm on July 7th at which time the vehicle lost power steering while driving at 70mph on the highway. We contacted service and was able to drive the vehicle to Sudbury on July 9th. The only thing that was wrong with the vehicle at that time it was dropped off was the power steering. The dash illuminated the following message “Ok to drive with caution Power steering assistance reduced” My research online shows that the 2019 Land Rover Velar had experienced a known documented vulnerability. The driving rainstorm waterlogged the internal circuit board of the electric power assistance steering (EPAS) rack. The front sensors and steering rack are both mounted extremely low to the ground. There have been numerous lawsuits, class action suits for certain model years in the UK. I brought this to the tech and they discounted; no video of the damage was sent to us unlike every other prior visit for service. The tech then sent an estimate for 10k to fix stating there was a crack. We asked for video, tech on 7/10 at 2:52pm texted steering gear is crack, video did not send apologies. I asked if the crack possibly got water inside causing the failure, response “that could be the case”. Again, asked for video, was told on Saturday at 7:05AM that we could get a video to me on Monday. Was asking the tech if possibly something caused the crack (hitting a pothole, etc.) no reply. I was continued to be directed to JLR North America to see if they could offer any assistance. Great customer service for someone who has been loyal to bringing the vehicle for all service to Land Rover Sudbury, plus the prior vehicle was a Range Rover Sport which I serviced at your establishment. Monday morning heard from Alex in Sales, offered $1,500 for trade-in against a new Velar. At 1:30PM texted service again, still no video showing issue. Reply, tech is out today so I will not be able to get you another video. Advised Alex that we were going to go in another direction and advised service that I would be in to pick up vehicle. Showed up at 5:20pm to pickup vehicle, my service tech was gone for the evening. The tech that helped me called for the car to be pulled up, I asked if I needed to sign any paperwork and was told no you are all set. No explanation of what was done to the vehicle, what was found, etc. The vehicle was not brough up and I had to go down to the back of the lot to pick it up. Remind you the only light on at the dash when this vehicle was dropped off for service was the power stering, Started the vehicle and the following lights came on the dashboard “2 wheel drive only, traction reduced” “Ok to drive with caution stability control not available” “Intelligent emergency braking system not available” “Ok to drive with caution Autonomus Emergency braking not available” “Cruise control deactivated” “Stop Safely Brake System fault detected” “Airbag default light on” “spedomter didn’t work” Plenty of pictures if you would like me to send along. Difficult to explain and luckily didn’t have an issue getting the vehicle where it had to go. My attempt to get some help with the issue was unsuccessful and very frustrating More

Land Rover of Sudbury took complete advantage of me and sold me an absolutely dangerous mess of a pre-owned vehicle. Not only did they not do a thorough quality review of my vehicle as promised and adve sold me an absolutely dangerous mess of a pre-owned vehicle. Not only did they not do a thorough quality review of my vehicle as promised and advertised (or they did and disregarded it), but they also neglected to fix and replace broken items, even after making me aware of them, and then tried to make me pay for their negligence. Just for reference, I'm talking about things like literally rotting axle boots with fluid leaking all over them, multiple fluid leaks, broken & leaking water pump, busted PVC, broken super-charge snout, & more...you name it. I am truly one of those people who tries to only leave 5 star reviews, but this is by far one of the worst and most shocking experiences I have ever had, and I really dont want anyone else else to go through this. Basically, I bought a car in April and 3 weeks later it needed about $8k worth of work to make it safe to drive, including an actively leaking water pump. After trying extremely hard to get an official breakdown of the necessary repairs and the associated costs, I finally spoke with my advisor on the phone who told me that the sales team would be covering the repairs. Sweet, right?! I mean, rightfully so. Well they forgot (or neglected) to replace the actively leaking water pump, which caused another $10k in damage 2 weeks later. That damage then caused my mother and I to break down on the highway this past week on the way home from the hospital with a smoking engine and a lit-up dashboard of warning lights and all types of unwanted excitement. The car was towed back to Land Rover of Sudbury for the 2nd time since picking it up mid-April. 2 days later, they had the service rep text me to apologize and say that they never replaced the water pump and wouldn't be able to cover the repair caused by that same water pump...can you even imagine? PLEASE DO NOT BUY A CAR FROM THESE PEOPLE!! More

Timmy, treated me with professionalism, urgency and kindness. Finance team was helpful and not pushy. kindness. Finance team was helpful and not pushy. More

Once again, I was well taken care of with servicing my 2022 Land Rover Discovery. The service team went over my car in detail with up coming safety information and ended with a wash and cleaning the floor 2022 Land Rover Discovery. The service team went over my car in detail with up coming safety information and ended with a wash and cleaning the floor mats. Meanwhile, waiting in the service area, I helped myself to two delicious cappuccinos from their coffee machine (which was better than any coffee house around) as I caught up with a book during my scheduled service. The staff was helpful and in constant communication giving a full report sent to my email after service completed. I will always make the time to allow Land Rover of Sudbury to assist in my repairs as they have displayed professionalism and earned my confidence as a customer. More

Excellent car purchase experience! . Timi is highly professional. Ricky and the whole team, too. Very highly recommend Land Rover of Sudbury for your next car purchase! . Timi is highly professional. Ricky and the whole team, too. Very highly recommend Land Rover of Sudbury for your next car purchase! More

Always a great experience. What stands out most about Sudbury Land Rover, is the level of customer service. Everyone I interact with there is always friendly, respectful, and a What stands out most about Sudbury Land Rover, is the level of customer service. Everyone I interact with there is always friendly, respectful, and attentive, which makes the entire process of dealing with car issues feel easy and far less stressful. More

team did a great job! keep up the good work! time did a great job keep up the good work! time did a great job More

Timi went above and beyond to work with my schedule and met me before the shop was open. Highly recommend his service! met me before the shop was open. Highly recommend his service! More

I had a great experience working with this dealership. The entire process was straightforward and stress-free from start to finish. They were easy to work with, transparent throughout, and very fair in th The entire process was straightforward and stress-free from start to finish. They were easy to work with, transparent throughout, and very fair in their pricing. What I appreciated most was the no hassle approach. There was no pressure, no games, just clear communication and a smooth transaction. The team was professional, responsive, and respectful of my time. I would absolutely recommend them to anyone in the market for a Range Rover and would not hesitate to work with them again. Thank you Alex, Amir, and the rest of the team. More