Landers Chrysler Dodge Jeep Ram

Fell Well Below My Expectations For A Landers Dealership I took my new 2018 Dodge Ram in to have a hitch prep kit installed, a leveling kit and to have a whistling/wind noise issue addressed. I was told to h I took my new 2018 Dodge Ram in to have a hitch prep kit installed, a leveling kit and to have a whistling/wind noise issue addressed. I was told to have the truck there at 8:30 AM on Monday, Aug. 26. Dropped the truck off and was given a loaner so we could run around Little Rock while waiting for truck since we live over 2 hrs away. I was told we'd be contacted when truck was ready but to expect it to be a full day. About 3 PM we decided to go back to dealership and turn in loaner car thinking we'd surely have the truck back by 5 PM. When we returned the car it prompted the loaner agent to contact service to see if truck was ready and we were told it wasn't. We went to lobby and ran into sales person that sold us the truck and he asked us about our truck. He then said he'd go check on it for us. Only at that time were we told a tool broke that was needed to install the hitch prep kit and another tool wasn't readily available. We were told to get the loaner car again and take it home and truck would be delivered to our house when ready. The next afternoon I was contacted around 3 PM and told leveling kit wouldn't be completed until the next day which was Wednesday. I asked if they'd run into a problem or was it carryover from the broken tool the day before. I was told it was carryover and supply issues. I didn't hear any updates on Wednesday so around 8 AM on Thursday I sent a text to check status of the truck and shared my concerns about the length of time it was taking. I was told they are working on it and the plan is to have it done that afternoon if everything goes well. Around 12:30 PM to ask if they planned to bring the truck on Friday since it was getting later in the day on Thursday and to let Chris know my wife and I both had out of town appointments on Friday. I wanted to see what options we had for dropping off the truck and returning the loaner since we weren't in town. We were able to work out a plan for delivery. Didn't hear anything on Friday so around 1 PM I sent a text to let Chris know we were still out of town and to see if he knew when truck was going to be delivered because our secretary leaves the office at 4 PM and our plan was to have her give driver the keys to loaner and get our truck keys from him. I was getting concerned because it was getting late in the day and knew it's a 2 hr drive so needed to make plans if secretary had already left for the day. About 2:10 PM I received a text saying I was going to receive a link to pay the bill and as soon as I did the driver would head this way. I received the bill and I was extremely disappointed in the amount. I was fine with the cost of the hitch prep kit but very shocked at price of leveling kit. I'm familiar with leveling kits and put them on both my other trucks myself so I know how long it takes and the price of parts. I was shocked to see that the labor was $743.63 which just happens to be the exact same amount as the labor to install the hitch prep kit. About a month ago my son purchased a new 2018 Dodge Ram 2500 from a different dealership and he and I installed a 2" leveling kit in 4 hrs. After installation we took it to a shop and had front end aligned. Parts and alignment were a little over $250. We aren't mechanics, don't have all the tools nor did we have a shop to do this in. I would've certainly expected trained mechanics with a full shop of tools to be able to do this much quicker than we did. Maybe they did do it quicker and your labor cost per hour is just outrageous. It has to be one of the two. I wanted it done at your dealership to be certain it was done right and to be sure the warranty wouldn't be voided and I was told it wouldn't be. I guess my big mistake was not getting a quote for installation of leveling kit. I expected it to be around $500 so I wasn't worried about a quote.......my big mistake because it's final cost was $919.63. And now to an even bigger issue for me is the wind noise that the truck had the first day it was delivered. It sounds as if a window is down a little bit but there isn't. On Friday before the truck was brought home I asked if wind noise had been corrected and I was told yes it just required adjusting the doors. As soon as the driver dropped the truck off I took it for a text drive. I didn't have to go 50 yds and could hear the same wind noise just as bad as it was before I dropped the truck off for repair. This really frustrates me to spend $50,000 for a truck that has more outside noise than my 2004 pickup. It also shows me this problem probably wasn't even looked at and if it was the mechanic didn't test drive it afterwards or they would've certainly heard it. I really expected more from a Steve Landers dealership. All the commercials on tv talk about what a great dealership it is and the great service after the sale. This is simply not true. It's no different than many other dealers who just want to sell you a vehicle and then they're done. I don't blame Chris for this because he's a middle person between the shop and vehicle owners but somewhere there's a critical breakdown. The shop manager needs to look into the process from scheduling, to time management to tool supplies. I won't make another 2 hr drive to have my truck worked on. I'll find another dealership and will be sure not to recommend this one. More

warranty I bought a vehicles purchased from another dealership for warranty work which I had tried to do in Stuttgart but your team with Heather was excellent I bought a vehicles purchased from another dealership for warranty work which I had tried to do in Stuttgart but your team with Heather was excellent ! More

Purchasing a used ram I was looking for a low mileage ram pickup at a good price. Winston marshall who i have done business in the past found a 2014 1 owner ram with just 5 I was looking for a low mileage ram pickup at a good price. Winston marshall who i have done business in the past found a 2014 1 owner ram with just 59,000 miles that was just what i was looking for. It was a well optioned express truck that was very clean. No door dings or rock chips. He found financing quickly and made the process of purchasing this veh. Very easy. I was working and i didnt have a lot of extra time to spend looking. Winston took care of everything for me. He is a friendly efficient salesman and definitely a gentleman. My experience with him was great, and i will recommend him to anyone i know who is looking for a new or used veh. I know i can trust him to be honest and treat any of my friends fairly. More

Great dealership! Justin helped me find exactly what I wanted! They got the truck in my price range and I was even able to add gap coverage! Super friendly team! Justin helped me find exactly what I wanted! They got the truck in my price range and I was even able to add gap coverage! Super friendly team! More

Friendly Staff We purchased a used GMC Terrain a few weeks ago. Andrea Freeman was our salesperson and we were also helped by Laura Mullinax. All of the staff that We purchased a used GMC Terrain a few weeks ago. Andrea Freeman was our salesperson and we were also helped by Laura Mullinax. All of the staff that we talked to or worked with that day was very friendly and helpful. I would recommend this dealership to anyone looking for a new or used vehicle. More

Great Experience w Dustin I had a wonderful buying experience with Dustin Sahlmann. He was extremely knowledgeable about the product, did a great job showing all of the vehicl I had a wonderful buying experience with Dustin Sahlmann. He was extremely knowledgeable about the product, did a great job showing all of the vehicle features and was very thorough in covering all of our paperwork. There was never any pressure at the dealership and the entire staff was professional and made sure our needs were met. I would highly recommend shopping at the this dealership if you want a different car buying experience. More

Excellent Experience I inquired about a Jeep Renegade a few months ago, before I had really considered all factors, like interest on a loan, the payoff on my upside-down t I inquired about a Jeep Renegade a few months ago, before I had really considered all factors, like interest on a loan, the payoff on my upside-down trade in, etc. I got discouraged after realizing that I (thought I) couldn't afford a Jeep. Tim asked me what was up after about a week of me not responding to emails and I just let him know it wasn't going to work out. He asked if I could give him some insight into my situation, so I did. I just laid it all out there. And he came through for me, got me an incredible deal on a Jeep Renegade. Even WITH them paying off my car, I'm still financing under MSRP on the Jeep. And he fought to get me a fair interest rate so that my payment fell within my budget. I really got lucky in having him as a salesperson. The rest of the team that helped me was also fantastic. I was in and out pretty quickly, was helped by Butch to move my things from my trade-in to my new Jeep and to take a pic of me to post on social media, and drove away with a brand new Jeep Renegade with 17 miles on it thanks to Tim, a 6 year/100,000 mile warranty and gap coverage all within my budget thanks to Stephen. Thanks, guys! More

Friendly, helpful, great selection! Very friendly when we arrived. Helpful in locating just what we wanted and needed. Many on the lot to choose from! A great overall experience! Thanks Very friendly when we arrived. Helpful in locating just what we wanted and needed. Many on the lot to choose from! A great overall experience! Thanks for your help! More

Very straight forward The employees listened to me and what I was looking for and how much I was willing to pay. They were attentive and fast and I got what I wanted for th The employees listened to me and what I was looking for and how much I was willing to pay. They were attentive and fast and I got what I wanted for the price I was willing to pay with no stress or hassle. Will buy from them again. More

Great service Very helpful. Good listeners. Great prices. Everyone was very caring and informative. I really enjoyed my experience. I will definitely refer and purc Very helpful. Good listeners. Great prices. Everyone was very caring and informative. I really enjoyed my experience. I will definitely refer and purchase from this group again. More