Landers Chrysler Dodge Jeep Ram of Norman

Friendly It has been awhile since I have purchased new auto..salesman was helpful in locating jeep I was looking for. Everyone was very friendly and courteous It has been awhile since I have purchased new auto..salesman was helpful in locating jeep I was looking for. Everyone was very friendly and courteous More

Awesome Russell jackson was my sales associate. He and the financial guys really worked their magic on getting me into the truck i was looking at. Russell jackson was my sales associate. He and the financial guys really worked their magic on getting me into the truck i was looking at. More

Excellent service They helped me look at several cars and find the right one to fit my needs. The finance process was quick and easy with no problems. They helped me look at several cars and find the right one to fit my needs. The finance process was quick and easy with no problems. More

Lack of communication Took it in for minor repairs and had to drive a loaner for 1 month and no nobody would call and say anything. I had to do all calling and was lied to Took it in for minor repairs and had to drive a loaner for 1 month and no nobody would call and say anything. I had to do all calling and was lied to so many times More

Landers I don’t feel I need to write an essay. Good experience but won’t make the drive again. Go there if you live near by. I don’t feel I need to write an essay. Good experience but won’t make the drive again. Go there if you live near by. More

Unorganized I purchase vehicles for my company quite frequently. This was the first time I have used Landers. I initially called and asked if a particular out of I purchase vehicles for my company quite frequently. This was the first time I have used Landers. I initially called and asked if a particular out of the door price would work and the guy said yes. When I called back to confirm that my finance team had approved the purchase, he said he was wrong it wasn't that price, but would be more unless we financed with them. They seemed to have the best deal on the particular vehicle I was looking for anyway, so I thought I would give them a chance. I asked for them to send me the VIN # and a list of everything I would need to complete the transaction and explained that I am driving a good distance and would have limited time to make this transaction. It usually takes me about 15 minutes to sign paperwork when I buy a vehicle because I already have as much completed as I possibly can beforehand. I received an email back with a form to complete and requesting 1 other document. I replied back with a question and asked for the VIN # again. I never received a reply back to that email. I finally called my sales guy to ask for the VIN # once again so I could get a check cut from my finance department. The answer I got was, "It should be the same VIN listed online." I told him what their finance team had sent me in regards to paperwork and asked once again if there was anything else I would need to complete the transaction because I would not be able to come back to my office after I head that way. I then called and said I was headed his way and requested to have the paperwork ready to go for me to sign. I wound up spending roughly an hour and half at the dealership on a deal that was already done. They wound up requesting a bunch of other items that I did not have. I was super frustrated and explained that's why I had requested everything in advance (because each dealership is a little difference in what they need). The sales guy brought his manager in to talk with me. He made it so much worse. He was abrasive and didn't have any good answers for my questions. Once I finally got to finance to drop off my check, the finance guy wrote me a receipt then gathered my paperwork and walked out. I had to stand up and ask down the hallway if I was supposed to follow him or wait or what I needed to do since he didn't a word to me. He said my sales guy would pull the vehicle around and I could wait in the lobby. I asked for a copy of everything I had signed (I was literally given a tiny receipt that said I gave my check and that little tag you have to have when you buy a new car and that's it). He said I needed to get with the sales guy (even though he was holding my paperwork in his hands as we spoke). So I went to the lobby to wait for the sales guy to bring the vehicle around. I waited so long that I lost count of how many times I was asked if I was waiting on someone, if I needed a water or some form of those questions (I did appreciate the receptionist checking in on me). Once the sales guy came back up front, I asked for copies of everything I signed. He said the finance guy should have it. I nearly lost it. I told him that the finance guy said he could make the copies and at this point I don't care who made the copies but I needed copies of everything I had signed. It was an absolute nightmare, and we didn't even get everything finished. They had to come back up to my office with everything else because I said I would not be come back down since I gave them plenty of chances to let me know what they would need. I would rather pay extra than have to mess with a dealership that's so unorganized. More

Very Pleasant Experience We took our JGC Summit in for “check engine light” and a minor vibration at speed. Anthony Busick, as usual, was most helpful, and the car was ready t We took our JGC Summit in for “check engine light” and a minor vibration at speed. Anthony Busick, as usual, was most helpful, and the car was ready the next day. And, there was no charge; covered by warranty! More

Great as always Everything is completed what I came to have done and I dont have to come back to get what I asked for and have it fixed Everything is completed what I came to have done and I dont have to come back to get what I asked for and have it fixed More

Great service Always friendly and informative. Every time I come in the entire service staff is helpful and get me taken care of quickly. I have always had a pleasa Always friendly and informative. Every time I come in the entire service staff is helpful and get me taken care of quickly. I have always had a pleasant experience at landers. More