
Landers Chrysler Dodge Jeep Ram of Norman
Norman, OK
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,702 reviews
Friendly It has been awhile since I have purchased new auto..salesman was helpful in locating jeep I was looking for. Everyone was very friendly and courteous It has been awhile since I have purchased new auto..salesman was helpful in locating jeep I was looking for. Everyone was very friendly and courteous More
Awesome Russell jackson was my sales associate. He and the financial guys really worked their magic on getting me into the truck i was looking at. Russell jackson was my sales associate. He and the financial guys really worked their magic on getting me into the truck i was looking at. More
Excellent service They helped me look at several cars and find the right one to fit my needs. The finance process was quick and easy with no problems. They helped me look at several cars and find the right one to fit my needs. The finance process was quick and easy with no problems. More
Lack of communication Took it in for minor repairs and had to drive a loaner for 1 month and no nobody would call and say anything. I had to do all calling and was lied to Took it in for minor repairs and had to drive a loaner for 1 month and no nobody would call and say anything. I had to do all calling and was lied to so many times More
Landers I don’t feel I need to write an essay. Good experience but won’t make the drive again. Go there if you live near by. I don’t feel I need to write an essay. Good experience but won’t make the drive again. Go there if you live near by. More
Unorganized I purchase vehicles for my company quite frequently. This was the first time I have used Landers. I initially called and asked if a particular out of I purchase vehicles for my company quite frequently. This was the first time I have used Landers. I initially called and asked if a particular out of the door price would work and the guy said yes. When I called back to confirm that my finance team had approved the purchase, he said he was wrong it wasn't that price, but would be more unless we financed with them. They seemed to have the best deal on the particular vehicle I was looking for anyway, so I thought I would give them a chance. I asked for them to send me the VIN # and a list of everything I would need to complete the transaction and explained that I am driving a good distance and would have limited time to make this transaction. It usually takes me about 15 minutes to sign paperwork when I buy a vehicle because I already have as much completed as I possibly can beforehand. I received an email back with a form to complete and requesting 1 other document. I replied back with a question and asked for the VIN # again. I never received a reply back to that email. I finally called my sales guy to ask for the VIN # once again so I could get a check cut from my finance department. The answer I got was, "It should be the same VIN listed online." I told him what their finance team had sent me in regards to paperwork and asked once again if there was anything else I would need to complete the transaction because I would not be able to come back to my office after I head that way. I then called and said I was headed his way and requested to have the paperwork ready to go for me to sign. I wound up spending roughly an hour and half at the dealership on a deal that was already done. They wound up requesting a bunch of other items that I did not have. I was super frustrated and explained that's why I had requested everything in advance (because each dealership is a little difference in what they need). The sales guy brought his manager in to talk with me. He made it so much worse. He was abrasive and didn't have any good answers for my questions. Once I finally got to finance to drop off my check, the finance guy wrote me a receipt then gathered my paperwork and walked out. I had to stand up and ask down the hallway if I was supposed to follow him or wait or what I needed to do since he didn't a word to me. He said my sales guy would pull the vehicle around and I could wait in the lobby. I asked for a copy of everything I had signed (I was literally given a tiny receipt that said I gave my check and that little tag you have to have when you buy a new car and that's it). He said I needed to get with the sales guy (even though he was holding my paperwork in his hands as we spoke). So I went to the lobby to wait for the sales guy to bring the vehicle around. I waited so long that I lost count of how many times I was asked if I was waiting on someone, if I needed a water or some form of those questions (I did appreciate the receptionist checking in on me). Once the sales guy came back up front, I asked for copies of everything I signed. He said the finance guy should have it. I nearly lost it. I told him that the finance guy said he could make the copies and at this point I don't care who made the copies but I needed copies of everything I had signed. It was an absolute nightmare, and we didn't even get everything finished. They had to come back up to my office with everything else because I said I would not be come back down since I gave them plenty of chances to let me know what they would need. I would rather pay extra than have to mess with a dealership that's so unorganized. More
Very Pleasant Experience We took our JGC Summit in for “check engine light” and a minor vibration at speed. Anthony Busick, as usual, was most helpful, and the car was ready t We took our JGC Summit in for “check engine light” and a minor vibration at speed. Anthony Busick, as usual, was most helpful, and the car was ready the next day. And, there was no charge; covered by warranty! More
Great as always Everything is completed what I came to have done and I dont have to come back to get what I asked for and have it fixed Everything is completed what I came to have done and I dont have to come back to get what I asked for and have it fixed More
Great service Always friendly and informative. Every time I come in the entire service staff is helpful and get me taken care of quickly. I have always had a pleasa Always friendly and informative. Every time I come in the entire service staff is helpful and get me taken care of quickly. I have always had a pleasant experience at landers. More
Lack of customer care To start this off, I’m 23 years of age and bought and 2019 Jeep Cherokee from Lander’s CJDR of Norman in April. I experienced a couple problems with t To start this off, I’m 23 years of age and bought and 2019 Jeep Cherokee from Lander’s CJDR of Norman in April. I experienced a couple problems with the car here and there and didn’t think too much of it until a week ago when my car stalled out at a red light. I either thought my car had trans problems or the computer was having trouble communicating the gear to switch to after breaking. I bring my car in to the service center the next day where I meet service manager Anthony Busick. Anthony takes some notes down about what I have to say is going on with my car and we schedule for me to bring it in Monday the 13th around 9:45am. I then ask if it’s going to be an all day thing and he responds with “yessir”, followed with me asking if I’ll be given a car for he day. Anthony then tells me yes but I have to be 25, have a copy of my insurance etc. I stopped him there and said “well I’m not 25”. His only other option for me was to have one of his guys drive me back home. I told him okay man, that’s not going to work..I’ll just figure something out between now and Monday. I drive off thinking “so I’m old enough to buy a $30,000 car here, but can’t get a car for the day...?” So I drive back and ask politely if I could speak to the General Manager. I’m then directed to a sales manager by the name of Scott Elsberry. Scott shakes my hand and I tell him my situation and that I’m just really not pleased with not having a car for Monday while mine gets looked at. He tells me “well, it’s an insurance policy for the new cars on the lot, but we can get you in one of my used ones no prob, just come see me Monday morning and I’ll get you taken care of”. Scott gives me his card and I leave thinkin all is good. Monday morning rolls around and I take my car to the service center. Anthony is there to help me. He gets my key and does a couple of things. Then says “and your taking a car for the day right”, I said yeah man. Thinking that Scott has told Anthony about my case. Anthony asks for a copy of my drivers license and says I have to be 25 and reads off the list of requirements for a car again. Says I need a credit card etc. I tell him I don’t have a credit card and I’m not 25..and says he can’t do anything for me. I lay down Scott’s card and proceeded to tell Anthony that Scott told me he’d take care of me and get me in a used car for the day. Anthony calls Scott over to the service center and he comes over, I shake Scott’s hand and he says follow me man! I follow him across the dealership and he gets me linked with a sales guy and just tells him to get me a used car for the day. Scott then walks off back to his office and the sales guy asks if I have a copy of my insurance.. I respond with not on me, it’s in my car. I walk all the way back the service side, ask around if I can get my insurance card..some dude gets it for me, I walk back to sales side..he takes a copy and we walk back to the service side into the office and the girl behind the desks asks for my drivers license and credit card..I couldn’t believe that I had to explain for like the 3rd or 4th time I don’t have a credit card and Scott told me he’d get me into a car with no hassle. Some calls were made and obviously there was extreme lack of communication between managers and their staff. Inconveniencing me another 45 minutes until I finally got a older Jeep Patriot.. which I wasn’t satisfied with. I would have expected something of equal value or a car that would make me want to come back and want to buy. A Dodge Durango or Jeep Grand Cherokee or something along those lines that wouldn’t be a downgrade from what I have. Needless to say, my experience that day was awful and my experience returning the car was the same. I showed up with my loaner car key the next day which was in the afternoon. I get my car keys back and the girl behind the desk in the service side asks if I got my loaner key from sales and I responded with yes. She tells me to then just take it to one of the sales guys and they’ll know what to do with it. I couldn’t believe that I’m having to walk across he dealership away from my car now to find a sales guy to give this key to..I find a guy, say hey man I’m returning this key from a loaner car while mine was getting fixed. He was confused and it made me seem stupid like what the xxxx was I doing? That was the rest of my experience until I requested to speak to the GM again which he wasn’t there again so I talked to another sales manager. Hopefully these issues can be resolved. Especially for someone like myself who has already bought a brand new car from you guys and hasn’t been treated like apart of the family at all. It’s just saddening that I spoke very well about this dealership when I purchased my car but have no incentive to do the same after my poor experience back. More