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Landers Chrysler Dodge Jeep RAM - Service Center

Little Rock, AR

3.2
1,242 Reviews

1,242 Reviews of Landers Chrysler Dodge Jeep RAM - Service Center

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September 15, 2020

Heather worked with my situation and was very patient and understanding of my car situation. Heather was helpful and knowledgeable of the work performed on my car... More

by PATTONALLICIA35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
Oct 08, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for taking the time to share your experience with us! We're glad to hear that Heather could help you out!

September 12, 2020

Appointment time for one hour turned into two hours--which is fine but just say it will take two hours. They certainly do not go out of their way to remind you of coupon discounts that apply to y More

by DodgeC16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Baird
Oct 08, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a review and share some valuable feedback with us. We hope to give you the five-star experience you deserve next time!

September 12, 2020

Tracey was prepared for my appointment, reported the estimated cost, checked me in promptly, and kept me informed about progress. She was knowledgeable, efficient, and pleasant. Cost is comparable to si More

by judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Schrupp
Oct 08, 2020 -

Landers Chrysler Dodge Jeep Ram responded

We're glad Tracey could help you out! Thanks for the kind review, Judy. See you next time!

September 08, 2020

I do all my service with these guys. Fine people and ready to help. Heather always greats with a smile. Jim Milam is great with technical issues. More

by SCOTT.WILLIAMS6220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Milam
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Scott, Thanks for taking the time to leave a review! We're glad that Jim could help out.

September 07, 2020

Supposed to get my vehicle fixed under the extended warranty;waited 8 weeks for parts & they still didn't actually get the work done. I am beyond disappointed, frustrated & frankly mad. More

by BIG.EAGLE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Simms
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

BIG.EAGLE77, We're very concerned to hear about your experience. We understand how this has been an inconvenience for you, and we are determined to make it right. Please look out for a message regarding your contact information. From there, a member of our management team will reach out to discuss this further. Thank you.

September 05, 2020

Very, very awesome and friendly staff , explained and understanding of whats going on with your vehicle. Very clean and disinfected environment. Great selection of new and used vehicles. More

by CRYSTALUHUGHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Mullinax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coral Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Cozatt, Marsha Benson , Renita koch, Malcolm Crook, Roger Cook, Jim Milam, Brent Jones, Mike Crow, Emil Pritchett, Charles Cox, Paige Baird
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Thanks for the kind review, Crystal! We appreciate your business!

September 05, 2020

I have been buying vehicles from Steve over ten years! I have brought 6 vehicles in the 10+ years. The lady in the check In was nasty to me when I brought my car ! I will never deal with the dealership they More

by waterseveon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracey Schrupp
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

waterseveon, We're disappointed to hear how you feel. We always strive to treat every customer with kindness and respect, so your review concerns us. We would like to learn more so we can improve and make this right. Please expect a private message regarding your contact information soon. Thank you.

September 03, 2020

Rick Layton was our salesman. Very friendly and professional. Rick was very helpful in finding a vehicle that met our needs. I would recommend this dealership to anyone. More

by KSCOTT9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Layton
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Congratulations on your purchase! We look forward to seeing you next time!

September 03, 2020

Took my suv in for some recalls and got it back with a $500 plus problem after it went to this shop. I firmly believe they did something inside of the area that needed the recall and messed up something a More

by destinyljohnson28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Milam
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Destiny, We're very concerned to hear that you are having issues with your vehicle following service. It is very unusual that you would be having issues following your warranty service, and we'd like to look into it so we can make it right. Please expect a call from a member of our management team soon. Thank you.

September 02, 2020

I was over charged for a brake service. Told the service what I wanted fixed and was charged for other services! Coupons not honored! Very unsatisfied! More

by jayreed38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris, service manager
Sep 09, 2020 -

Landers Chrysler Dodge Jeep Ram responded

Jay, We're disappointed to hear how you feel. We always do our best to be transparent and open regarding our pricing, and we're concerned that you were charged for other services. Please expect a call from a member of our management team soon to review your bill and get this cleared up. Thank you.

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