Landers McLarty Nissan of Huntsville

This review isn't a direct reflection on Mr. Mashburn but a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July t a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July the hybrid battery failed, causing the ABS system to fail as well. We brought the vehicle into the service department because the hybrid battery was still covered under warranty. We were told that the ABS actuator had to be replaced but I questioned that finding because it is powered by the hybrid battery. We attempted to trade the Pathfinder in for a new SUV and had some obstacles in the beginning stages of the purchase so I reluctantly authorized the work to be done. After finding out we would be able to trade the vehicle in we found out from others employed by Landers McLarty Nissan that the hybrid batter was truly defective and they also claimed that the brakes were going bad and that it needed new tires. Yes, the hybrid battery had failed, as I originally told my service advisor who didn't seem to care, but the tires on the vehicle are less than a year old, and the brakes are all new. In the end we were stuck with a 2200 dollar repair bill that should've never happened in my honest opinion. Instead of using a diagnostic checker (which they charge over 100 dollars for) I troubleshot the problem on my own using schematics and my maintainer experience. The dealership paid half of this shop bill in order to close the deal on the new SUV purchase but I honestly feel I shouldn't have to pay the other half as I feel we were duped into having to replace the ABS actuator, which was confirmed by internal Landers McLarty Nissan employees when we purchased the new vehicle. We will pay our half of the bill as promised, but I feel that if you have a legitimate issue with your vehicle and think it may be covered under warranty that you bring it to a different mechanic for a second opinion before committing to their sales tactics in the service dept. I've left a very positive review for the sales team I worked with as they were phenomenal, but I strenuously believe you should seek service elsewhere. More

We were very pleased with the customer service while purchasing our new Murano SL. All those involved were professional and to the point on what we both wanted and were able to do. Probably the quicke purchasing our new Murano SL. All those involved were professional and to the point on what we both wanted and were able to do. Probably the quickest time for purchasing a car I have ever been involved with. Highly recommend Lander Mclarty Nissan in Huntsville for all you automobile needs. More

I just purchased my 3rd vehicle from Nissan. My experience with Rene was by far the best out of them all. Dont get me wrong, customer service is always top notch at Landers Mclarty Nissan... but Re experience with Rene was by far the best out of them all. Dont get me wrong, customer service is always top notch at Landers Mclarty Nissan... but Rene knows his stuff, is 100% personable, and just made the whole process a breeze. Already ready for my next experience with Rene when I trade this one in! More

Many thanks to Mr. Bruce Bennett for the patience as I mulled over color sellection. Met Mr. Bennett couple weeks before I decided to purchase. We received excellent support and consideration during purch mulled over color sellection. Met Mr. Bennett couple weeks before I decided to purchase. We received excellent support and consideration during purchasing process working Mr. Bennett. He is very much a professional sales person. Recommend to anyone just looking or purchasing a new vechile to consider Mr. Bennett . Personnel in the Dealiership very polite and most helpful. More

Thanks for a super experience in my purchase of a new Frontier. My second buy from Landers McLarty of Huntsville. My first auto was an Altima in 2011 which was great but this time Lance bent over backwa Frontier. My second buy from Landers McLarty of Huntsville. My first auto was an Altima in 2011 which was great but this time Lance bent over backwards helping a senior citizen of 88 years purchase a new vehicle. I was thoroughly impressed and will recommend him and Landers McLarty anytime. Jack Towry More

great service, excellent customer service. listens to what you are looking for and makes sure you get a good deal! I highly recommended this place what you are looking for and makes sure you get a good deal! I highly recommended this place More