Landers McLarty Nissan of Huntsville - Service Center

This review isn't a direct reflection on Mr. Mashburn but a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July t a negative review of the service department overall. I previously owned a 2014 Nissan Pathfinder Hybrid. During our vacation over the 4th of July the hybrid battery failed, causing the ABS system to fail as well. We brought the vehicle into the service department because the hybrid battery was still covered under warranty. We were told that the ABS actuator had to be replaced but I questioned that finding because it is powered by the hybrid battery. We attempted to trade the Pathfinder in for a new SUV and had some obstacles in the beginning stages of the purchase so I reluctantly authorized the work to be done. After finding out we would be able to trade the vehicle in we found out from others employed by Landers McLarty Nissan that the hybrid batter was truly defective and they also claimed that the brakes were going bad and that it needed new tires. Yes, the hybrid battery had failed, as I originally told my service advisor who didn't seem to care, but the tires on the vehicle are less than a year old, and the brakes are all new. In the end we were stuck with a 2200 dollar repair bill that should've never happened in my honest opinion. Instead of using a diagnostic checker (which they charge over 100 dollars for) I troubleshot the problem on my own using schematics and my maintainer experience. The dealership paid half of this shop bill in order to close the deal on the new SUV purchase but I honestly feel I shouldn't have to pay the other half as I feel we were duped into having to replace the ABS actuator, which was confirmed by internal Landers McLarty Nissan employees when we purchased the new vehicle. We will pay our half of the bill as promised, but I feel that if you have a legitimate issue with your vehicle and think it may be covered under warranty that you bring it to a different mechanic for a second opinion before committing to their sales tactics in the service dept. I've left a very positive review for the sales team I worked with as they were phenomenal, but I strenuously believe you should seek service elsewhere. More

I wish there was a zero star rating. Every time I take my Mariano Platinum in I have issues and am mislead. Today they have it because it has a warning beep with no visual indication when I drive it. I went Mariano Platinum in I have issues and am mislead. Today they have it because it has a warning beep with no visual indication when I drive it. I went in to the counter and scheduled an oil change tire rotation and evaluation and repair of this issue. Five times have I gone over the same issue. All they’re interested in is selling me a new battery and windshield wipers. The last time I got wipers I was going to go to Auto Zone and buy lifetime warranties ones until they told me they’d give me lufetime. It’s just the principal. Aft five discussions they still haven’t test drove it. I guess I’ll have to take it to Decatur Al to get it evaluated and repaired. I’m livid again. More

trash service Have a "noise" coming from front end of my vehicle. 2017 versa with 23,500 miles, make an appointment to have it looked at, show up at my set time, se Have a "noise" coming from front end of my vehicle. 2017 versa with 23,500 miles, make an appointment to have it looked at, show up at my set time, service advisor asks me if im leaving the vehicle, i said i would wait, tells me hes unsure when my vehicle would be looked at. Why make an appointment? Ask to speak to Bill Mashburn, service manager, this guy is a real winner, he should learn to lead by example, manger is rude tells me thats to bad, I tell him I will let nissan know, Bill tells me go ahead, lol like he dont care. This is why I don't bring my vehicle to get serviced by these guys. Just like their 2 year free oil changes, ya if you can spare 2 hours of your day to get it. Never will use this dealership again, will drive to Decatur first. More

Bill Mashburn and his staff have always been so kind, helpful, and professional. They all go above and beyond to make sure that me and my family are taken care of. helpful, and professional. They all go above and beyond to make sure that me and my family are taken care of. More

Sunroof shield would not close all the way, 1/2” gap , called me $1800 for new motor and labor, told I hardly use and didn’t think motor, told I’ll live with gap. Googled problem and saw video on how to r called me $1800 for new motor and labor, told I hardly use and didn’t think motor, told I’ll live with gap. Googled problem and saw video on how to reset your Sunroof, simple hold button 5 seconds.... fixed it! Very disappointed in them. Probably want be back. $1800 really More

No Proper Excuse for This Bad Service I have written a previous bad review about the service at Landers McClarty, but I try to give the benefit of a doubt. However this is the third strik I have written a previous bad review about the service at Landers McClarty, but I try to give the benefit of a doubt. However this is the third strike......you’re probably out of my coming there again! Yesterday I called and made an appointment to bring my 2016 Maxima in for service. Before hanging up I specifically asked if there was something more I needed to do to ensure that my appointment would be honored in a timely fashion as my husband was bringing the car and he didn’t have all day, which it normally takes. She assured me that it shouldn’t take long. I reluctantly said ok. Today my husband arrived at 10:45 with the appt. being at 11:00 one of the things I asked was that my back left tire be looked at for a leak before they rotated them. They said they would come and tell my husband if they found anything while it was on the rack. After about 2 hours, they came and told him the car was ready to go. As he was going over everything and preparing to pay, the service man told him that “by the way, there is a nail in the side of that tire”. My husband was irate and asked him first why didn’t he come get him, and second, why in the world would he rotate the tire and move it to another location if we needed too buy a new one? Then said that the battery cable was bad and needed to be replaced.......THIS WAS ALL AFTER THEY SAID IT WAS READY TO GO!!! REALLY?! My husband asked how long would THIS take and they said another hour or 2, but they could get him a rental car if needed! I have worked in a Quality Supervision field for years. This is the most unprofessional irresponsible unbelievable service I have ever heard. Apparently they do not think of the safety they place the customers in when they pull stupid stunts such as just going ahead and rotating the tire. PLUS he then had the audacity to state that we needed TWENTY new lugnuts. This is a first in my 45 years of driving. I love my Nissan Maxima, but I will not put my family in the hands of those that we are expected to trust with our lives. When we have to pay the highly jacked up prices for service that we expect to be taken care of, then are told at the last minute that there are critical things wrong with the car RIGHT BEFORE WE ARE READY TO DRIVE AWAY, there is something extremely wrong with the system and the management of it. I probably will not be back and plan to share this event. MANAGEMENT, PLEASE PAY ATTENTION TO WHAT IS GOING ON! Customers are the reason you all have your jobs, More

Poor Standard Maintenance Management Capability (Oil Change) Landers McLarty maintenance department is the worst I have ever experienced. The 2018 Nissan I purchased there was scheduled today for an oil change, Landers McLarty maintenance department is the worst I have ever experienced. The 2018 Nissan I purchased there was scheduled today for an oil change, appointment 0830...completed at 1200. When a standard preventative service is scheduled in advance and it takes approximately 3-1/2 hours to complete, several issues come to mind. Is it the maintenance facility e.g. lifts, proper tools etc.., Scheduling e.g. Time of Task error between appointments causing clerks to over book. Management capability to identify the problem, Management complacency e.g. believing that the free scheduled maintenance package provided when purchased will make the customer return regardless of performance. At some point the reasons and justification provided by the employees as to why its taking so long begins reflect directly on the integrity of the personnel/organization that are employed by Landers McLarty. Is what I am being told true? Regardless of the root cause of their issues, I do not recommend this service/maintenance department. Due to the nature of the Service & Sales departments relationship I would not buy a car from them again either. I might trade off this Nissan tonight, its to easy. More