Landers McLarty Subaru

This will be wonderful news for many: New car buying can be fun. . .even for women! We had already decided that we were going to get a 2014 Forester, and we knew the options and even the colors we would co be fun. . .even for women! We had already decided that we were going to get a 2014 Forester, and we knew the options and even the colors we would consider. We also knew the dealer cost. We just had to find the right dealership. I contacted dealers in Georgia, Tennessee, and Alabama. Brian Klie delivered! We made the deal in a series of e-mails in which he thoroughly and directly responded to all my questions and concerns. We really liked our local dealership and salesperson, but in the end we had to go with Landers McCarty and Brian for price, timeliness, and responsiveness. Although Brian offered to deliver the car, we decided to go to Huntsville to finalize the deal. Good thing too! We decided while there that we really needed a second, economical car, and Brian made a great offer on an Impreza on the spot. I drove home in a great little car! My partner had to wait a few weeks for her custom-built Forester. She says, by the way, that it's the first time she's ever had a car that was a "destination in itself." As sales manager, Brian supported his staff by assigning the finalizing of the sales to Nicholas, an affable young man who, while still learning the ropes, was pleasant to work with. The only criticism I could give of the dealership is that the preparation of the first vehicle was incomplete and imprecise. I reported this to Brian, who immediately took it up with the appropriate department. They got the second one right, and I'll bet subsequent vehicles have been prepped more carefully also. I have already referred friends to Brian and will continue to do so with confidence that they will be treated with respect, transparency, and fairness. What more could you want in a dealership and sales manager? Oh, yes--I'll add the assurance that it IS to have fun buying a car! It's possible when you don't feel that you have to be on the defensive when you walk into the showroom. R-E-S-P-E-C-T is the word! More

I told Brandon that I was looking for a truck to haul my car and he got on the hunt immediately. Within a few days he had found several trucks that met my requirements. He emailed me pictures and spec she car and he got on the hunt immediately. Within a few days he had found several trucks that met my requirements. He emailed me pictures and spec sheets on each. A week later I was pulling off the lot in my 2008 Dodge Ram 3500. Brandon was very helpful from the beginning to the end and he has even followed up to make sure everything is ok. If I hear of anyone looking for a vehicle, I automatically tell them to give Brandon a call. This was by far the best buying experience that I have had with a vehicle. More

I called about a 2011 Subaru Forester from the Internet description, as I had recently looked elsewhere at a 2010 model and had difficulty opening the lift gate. I was told over the phone that the latch w description, as I had recently looked elsewhere at a 2010 model and had difficulty opening the lift gate. I was told over the phone that the latch was easier on the 2011 and vaguely, "hydraulic." I was double-teamed as I arrived on the lot by the manager and salesman; I could not open the lift gate, and should have left then, but liked the car and thought I could get by with just using the back seat, or folding it down. I asked the salesman on the test drive if the car had been traded in and he said yes. I asked if there would be a delivery fee and he said no. When we negotiated via phone he kept saying the car had only 10,000 miles, and I knew it had 11,900. When I bought the car, I was sent on my merry way with only one key, no remote for keyless entry, and no owner's manual. The salesman snagged a manual from another car for me, but I had to pay for a second key, and met with sarcastic resistance when I insisted the dealership pay for at least half of a remote. The only courteous, considerate, and professional person I dealt with was the young fellow in the service department who handled ordering the key and remote. I asked for a copy of the Car Fax two or three times and it was finally mailed to me. The car had come from Florida, and I was charged a delivery fee. It occurred to me that no one at the dealership knew jack about the car and it was only a "unit," a "product" to be moved off the lot asap. Customer satisfaction had been replaced with customer flim-flam. I am in the market for a 2014 Forester because of the power lift gate and will drive 300 miles away from Landers McClarty to find one. More

I e-mailed the sales manager explaining in detail my disappointment and frustration with the car I had purchased, and after five days, I still haven't received a response from him. If you buy from this disappointment and frustration with the car I had purchased, and after five days, I still haven't received a response from him. If you buy from this dealership, make sure you go over the sales numbers with a fine-toothed comb. They will throw in things like a $600 delivery fee, which means they didn't do anything to deserve that extra $600. They will increase the agreed-upon price by $50, hoping you won't notice. Their salespeople will SWEAR there is absolutely nothing wrong with the car you're purchasing, when in fact it probably has a multitude of problems, like mine did. Landers-McLarty has lost a customer for life. I hope you'll follow suit. More