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Landers McLarty Subaru - Service Center

5.0

10 Lifetime Service Reviews

5790 University Dr NW, Huntsville, Alabama 35816

10 Reviews of Landers McLarty Subaru - Service Center

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September 27, 2018

"WRX Service"

- DTM21

Great service center. John did a great job on my valve cover gaskets! My car was treated professionally and with care. I would highly recommend them to any Subaru owner.

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Recommend Dealer
Yes
Employees Worked With
John Scarbrough
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 28, 2018 -

Landers McLarty Subaru responded

Thank you for taking the time to give us a review for our Subaru service department. We are always striving to improve and all reviews help. We'll share your review with our staff. We appreciate the review and your business!

June 27, 2018

"customer service"

- superdave

I called Jessica on 6/26/18 to ask about an obscure part for my 2015 Challenger SRT392. I was looking for the front splitter guards that are used for shipping the vehicle. Apparently, after delivery, these guards are discarded. Jessica was very knowledgeable about the car and knew exactly what I was talking about. I asked her about getting a set and she placed me on hold and actually went to see if they had a set that had been taken off lying around in the shop. They did not have a set but I am very impressed that she took the time to do all that for a part that is generally thrown in the garbage. It is very refreshing, in this world of pass the buck to the next person so I can get along with my day, that Jessica took the time and gave that effort to help me out. Jessica should be commended for her actions. This may seem like a small detail but it is the small things that reflect the larger picture of what knid of dealership Landers is. JOB WELL DONE

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Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 29, 2018 -

Landers McLarty Subaru responded

Thank you for the review!

March 02, 2017

"Service With a Smile!"

- Merlin87

From the service department, to the sales staff, everyone here has made me feel appreciated and like I have joined a family. The service writer was helpful and friendly and explained every detail on my invoice/readout. The service was completed in the time they estimated when I came in. I cannot give too many stars to this top-notch dealer!

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Recommend Dealer
Yes
Employees Worked With
Victor Burlingame
Mar 03, 2017 -

Landers McLarty Subaru responded

Thank you so much for taking the time to give us a review! We appreciate the review and your business!

August 08, 2016

"A Saving Grace!!! "

- jjeffers

I wanted to stop once again and thank the Landers/Mclarty Subaru Dealership in Huntsville, AL for all of their very kind service over the course of the last couple of weeks. While leaving town to head to Auburn, I was on I 565, almost too I 65, and hit something on the highway that caused a tire blowout! I was stuck on the side of the road with 2 young kids, a dog and car full of luggage and my husband was out of town! I started to panic and then realized, I could just call Brian at the Subaru Dealership which is where we purchased the vehicle. Less than 30 minutes later, we were being picked up by a wrecker and taken to the dealership where we treated like VIP’s and I will be honest -- I am not a VIP! I greatly appreciated the effort they made to ensure my family and I were so well taken care of!!! Ironically, during all this mess with my car, we received a call from another dealership wanting our vehicle (2014 Nissan Pathfinder that Brian found for us). Apparently this make and model is in high demand at the moment and they were offering us a brand new car for the same car payment! My husband was certainly interested and who normally wouldn’t be, BUT WE WERE NOT AND I WILL TELL YOU WHY!!! Brian Klie and his staff are amazing and I can promise you, that BRIAN and HIS CREW are the very reason we did not go to this dealership and make a trade for a newer car!! They did give us a run for our money but it really came down to one thing – it was not Landers/McLarty Subaru (A Frank Williams’ Dealership) selling me the car and that is not a lie! He had a great deal, but to us, it was not about just buying a car, it was about being able to drive a car off the lot and know you are not going to be forgotten!! I know I can go nowhere else and be treated the way they have treated myself and my family and again, this is the God’s honest truth!!!! Plus, I want to hold out for the 2018 3 row Subaru SUV!! A big Thanks to Frank Williams and Brian for setting an example of its not just about the “Sale” it is about having a long-lasting relationship with the buyer. Jenni/North Al

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Recommend Dealer
Yes
Employees Worked With
Brian Klie
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Victor Burlingame
Aug 24, 2016 -

Landers McLarty Subaru responded

Thank you!

February 12, 2016

"Superlative Service!!"

- WRXfan

In the Fall of 2015 I moved down here to Birmingham from East Lansing, MI. I brought with me my beloved 2015 WRX. I was pretty concerned about service, because my "home" dealer - Williams Subaru in Lansing (from whom we've bought 4 Subarus over the last 20 years) really sets the bar in terms of superlative sales and service. Searching online reviews, it quickly became clear that Landers McLarty was the place to go - even though it's a haul (90 mins; or 75 the way I drive!). This morning was my first trip up - to do an install of forged rims, an alignment, and oil/lube. They lived up to - and exceeded - both my expectations, and their online reputation. I was warmly greeted by Victor - the service manager - upon my arrival, and we chatted about Subies in general and WRX's in particular. They got my car in right away, and the work was done quickly and efficiently. I was appraised throughout the wait of the status, and they even offered me Starbucks! My car was washed, and the install was perfect. The mechanic who did the work came out and chatted me up - letting me know all that had been done, and everyone there was friendly, helpful, and knowledgeable. They even left a water bottle in my cup holder with a little "Thank You" note! Ridiculous! These guys are LEGIT - and I ENTHUSIASTICALLY recommend them to anyone who, like me, is FANATICAL about their Subies, and wishes only the best service treatment possible. Thanks Victor - and everyone!!! I look forward to visiting you folks again.

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Recommend Dealer
Yes
Employees Worked With
Victor Burlingame
Mar 01, 2016 -

Landers McLarty Subaru responded

Thank you for taking the time to give us this nice review.

February 01, 2016

"All the pleasure of diving into a wood chipper"

- dgall

My experience with Landers was the first time I've ever walked out of a Subaru dealership completely screwed over. I brought an STi Limited in with issue dealing with this cold season- a faint power steering whine, the ignition not always catching first try, and a dead key fob battery. The dealership requires an appointment, so one was scheduled on a Thursday, 12/3, with Jordan Rodgers. I drop the car off at 7:35 AM , leaving with a rental car and a return date scheduled for the next day, Friday. Friday afternoon comes, and I've not heard anything since the day prior. I phone the dealership, speaking to Jordan Rodgers, who tells me that their technician has left at 12:00 and my vehicle won't be diagnosed until Monday. I express my concern about keeping a rental car over the weekend, as it's charged per-day. Jordan tells me not to worry, Landers will "eat the full cost of the rental." No worries then. The following Monday I get a call back from Jordan Rodgers with a $1400 invoice. It includes an o-ring in the power steering pump, a wheel bearing, and a set of new tires priced at $800. When describing my issues originally Jessica Mullins misunderstood what I meant by "power delivery not being smooth" and wrote down "the ride isn't smooth". After declining Lander's insanely priced and unnecessary set of tires Jordan Rodgers tells me that the cost of the rental car is no longer going to be covered. After a few minutes of discussion he offered to take $10 off each day of the rental, a far cry from it being completely covered (as per our discussion the previous Friday). I decline all repair except for the necessary fixes to the power steering. Later in the day I get a call saying that the technician has determined I need a power steering pump. They graciously offered this $200 part at $400 + Labor. I decline, and let them know I'm on the way to pick up my car. At the dealership I find Jordan Rodgers, who instructs me to wait while the car is "being washed." I cancel it, asking him to prep the paperwork so I can leave. A few minutes later he tells me that the car isn't actually being washed, but is out on a test drive so the tech can "see if you still have power steering." (??) A few minutes later out walks the technician, who let me know that he "tried a couple things" including installing a new O-Ring which "made it worse". He then installed the *original* O-ring, which has left the car with an alarming judder when turning the wheel along with a more sickly sounding power steering pump in need of now-immediate replacement. He then tells me the manager will get in contact with me so he can "do something about it." My final bill with Landers included multiple days of a rental car (which was supposedly covered), labor and part cost to install a new O-Ring that was *removed* from the vehicle, plus tax. This is on top of a vehicle in an exponentially worse state of repair. I sign the paperwork (a mistake), pay (mistake), and leave with the promise that the Manager would contact me to sort it out. After not hearing from the Manager I contact Subaru of America in hopes that they can resolve the issue. Days later I'm told by SoA that Landers would only agree to refund the cost of the o-ring and labor (for the part that isn't even in my vehicle), while leaving me paying for the privilege of driving around advertising for Landers in their tacky, branded rental. I implore you to bring your vehicle elsewhere for service.... I promise you it's worth driving a little extra to save yourself the headache of dealing with these people, especially considering they've hired questionably competent technicians who might not even be able to repair your vehicle's issue. At this point all I can do is my best to try and warn you- the potential customer- and hoping against hope the service department gets hit by space debris re-entering Earth's atmosphere. I'll update this review if I ever hear back from Landers, but honestly I'm more likely to read a story about space debris taking out a pain-in-the-xxx dealership. EDIT: I was contacted by Michael Mayer after posting this, who took care of the situation and refunded the cost of the service. He apparently wasn't even made aware of it until Landers was blasted on social media pages, so I think the takeaway is that the Internet is truly the great equalizer. After he was involved the situation was resolved quickly. I later took the Subaru to a trusted mechanic out of town. He diagnosed the issue as a faulty power steering pump, and also noted the bracket mounting the power steering pump was almost completely sheared off. I spoke with that mechanic as well as another from a local Subaru dealership regarding how this bracket could've been damaged, and they indicated this was from someone over-torquing the belt tension on the pump itself during troubleshooting.... a part which also needed to be replaced. I'll spare you my theory on how I think this happened. In short- take it or leave it; this was my experience with Landers.

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Recommend Dealer
No
Employees Worked With
Jessica Mullins
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2015 -

Landers McLarty Subaru responded

David, Sorry to hear this. Your issue has been forwarded to our service manager for review.

Dec 11, 2015 -

Landers McLarty Subaru responded

Mr. Gall, I apologize for your inconvenience. When you came in for a power steering pump whine we replaced you’re o-ring for your power steering pump because it was leaking power steering fluid and sucking air. After replacing the o-ring, you’re power steering pump was still whining. Unfortunately the power steering pump needs replacement. We did not cause you’re leak or failure, we attempted to repair it so you didn’t have to purchase a power steering pump. That’s the first fix on a diagnostics tree. We also replaced you’re battery in your remote at no charge. As far as the other items, you have a left rear wheel bearing that has excessive noise and you’re tires all have different tread thickness and per your owner’s manual, all four tires must have same tread thickness or it can damage you’re all wheel drive system. So per our conversation this morning, I refunded you the cost of your o-ring replacement and the cost of your rental vehicle of $245.27. We strive to provide great customer service but we are not perfect. Thank you for your patience. Sincerely, Michael S. Mayer Service Manager Landers McLarty Subaru 256-382-2475 MMayer@LandersMcLartySubaru.com

December 11, 2014

"Michael is the best in the business "

- Jolive

I have bought 3 Subarus from this dealer since 2010 currently I own 2. Every time I have I have brought my cars in for service there he has been friendly and will go out of his way to please. The entire service department is like this. I drive 50 miles from Killen Al to do business with this dealer. Thanks, Jeff Olive. Killen,Al

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Recommend Dealer
Yes
Employees Worked With
Michael Mayer
December 10, 2013

"High praise for this service center in terms of..."

- darr52

High praise for this service center in terms of promptness, efficiency, and thoroughness, and similarly high praise for personnel. Everyone, from scheduling to reception, service, parts, and check out were personable, friendly, and very professional - everything we look for! Makes the 60 mile drive worth it!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Mayer
November 24, 2013

"Me Mayer is always polite, friendly, and professional. He..."

- Sthornberry

Me Mayer is always polite, friendly, and professional. He never ceases to amaze me at his willingness to serve my car needs and goes beyond what is necessary to make me feel like a valued customer.

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Recommend Dealer
Yes
Employees Worked With
Michael Mayer
November 21, 2013

"I have had my subaru serviced at this deal ship sence I..."

- huey0802

I have had my subaru serviced at this deal ship sence I bought it new. Mike has always been cheerful friendly and professional. he goes the extra mile too make sure the customer is informed and treated great.

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Recommend Dealer
Yes
Employees Worked With
Michael Mayer
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