Landers Toyota NWA

excellent service, Lake Mills was the one who received me and was very friendly, when he called to give me my car he told me everything was fine. and was very friendly, when he called to give me my car he told me everything was fine. More

Very effecient; service with a smile :D Love working with Drew and his team. got there and was finished in less than an hour. love that you wash the car as well - that extra puts a big smi Love working with Drew and his team. got there and was finished in less than an hour. love that you wash the car as well - that extra puts a big smile on my face :D. thanks! More

Very Good The dealership is great. Service Experience was excellent. Did not have to wait too long. Very nice people. I would recommend the dealership to an The dealership is great. Service Experience was excellent. Did not have to wait too long. Very nice people. I would recommend the dealership to anyone. More

Long wait times, xxxxx dropped, & Unexpected upturns Updating this review to a one star, as even after they reached out for my contact information in a private comment it has been radio silence. Clearly Updating this review to a one star, as even after they reached out for my contact information in a private comment it has been radio silence. Clearly they do not see any value in my business. My next car will not be a Toyota if this is the customer service that they provide in NWA. Came to the dealership to get the exhaust on my 2008 Prius repaired after damage on the road. It took over a month and a half to requisition the parts and complete repairs. Part of this was due to a parts back log and part was due to them dropping the ball and not getting my authorization earlier when I proved I had the money in bank but it was on hold because the check from insurance was so large. This could have been extended another 2 months but my service agent pulled through and got my case escalated since I had already been waiting a month. Check engine light was on upon arrival but they did not pull the codes during the initial diagnostic and the cabin smells like exhaust if I have my vents open and I'm at a stop light or warming up the car in the morning. If they had checked the codes and they pointed to something else that had been damaged, they could have potentially taken care of that too. I am giving them until the end of the weekend to respond to a voicemail about it, but at this point it feels like they have washed their hands of me. They also called me and tried to ask for (at least) partial payment before the end of the new year even though I had been by two days earlier to explain to them I was waiting for the check to clear, even came with a deposit slip from the bank. I will probably take my car to a mechanic who will pull codes because they know they should to do a complete diagnostic next time. More

Great service from Drew I always receive great service here. On this trip there was one small mistake and he quickly and effectively resolved the issue. See you next time. I always receive great service here. On this trip there was one small mistake and he quickly and effectively resolved the issue. See you next time. More

Took care of me and my car quickly and efficiently. It was a pleasure to deal with Jason and his team. Kudos to the ladies who fixed me up with a rental car. was a pleasure to deal with Jason and his team. Kudos to the ladies who fixed me up with a rental car. More

I was impressed with the service. Very helpful. Josh explained what was needed and when I forgot to tell him to check a light in the back, he called a mechanic and fixed it immediately. I’ll be a custom explained what was needed and when I forgot to tell him to check a light in the back, he called a mechanic and fixed it immediately. I’ll be a customer. Thanks More

We were really pleased with the friendliness of the staff members we encountered throughout our car buying experience. We appreciated the straight-forward, fair pricing from a no-high pressure sales team. W members we encountered throughout our car buying experience. We appreciated the straight-forward, fair pricing from a no-high pressure sales team. We have previously purchased a vehicle from Steve Landers LR, and this purchase from Steve Landers NWA was equally as pleasant. More

Great people great prices shopping and service was fast convenient friendly dealership super clean and easy to find anything needed from a bathroom to popcorn, great prices shopping and service was fast convenient friendly dealership super clean and easy to find anything needed from a bathroom to popcorn, More

Mark Daniels was very Courteous and knowledgeable and took care of my problem in a timely manner. courteous and knowledgeable and took care of my problem in a timely manner!! took care of my problem in a timely manner. courteous and knowledgeable and took care of my problem in a timely manner!! More