Landers Toyota NWA

Great service! I recently bought my car and I had the best service, they were very patient and very helpful. They helped me get my dream car! I recently bought my car and I had the best service, they were very patient and very helpful. They helped me get my dream car! More

Complete Correct Service Taylor does a great job. Knew what I needed , 40k Service work .Made sure that everything was completed the way I asked,kept me informed along the way Taylor does a great job. Knew what I needed , 40k Service work .Made sure that everything was completed the way I asked,kept me informed along the way and even checked for any recalls on my Hylander To top it off she arranged to have Mauricemo help sync my car blue tooth to my new phone. What a great guy he is . Great service. All this in less than75 minutes. I’ll be back. More

Great Service Advisor Mark went above and beyond! Appreciated the coupons to help me save some money. He is very nice and definitely an asset to the dealership! Mark went above and beyond! Appreciated the coupons to help me save some money. He is very nice and definitely an asset to the dealership! More

Bad experience This is the 3rd vehicle purchased from this location never had any problems with service or sales, but this last visit on 01-30-2019 was a different e This is the 3rd vehicle purchased from this location never had any problems with service or sales, but this last visit on 01-30-2019 was a different experience. It was my 10,000 mile service on my 2018 Tacoma, oil change tires rotated. When they completed the service the man who drove it around stated that something wasn't right with the truck so they took it back and put it back on the lift and tighten up the lug nuts so he said. The truck was returned to me and my son and I left the dealership, once on the interstate the trucks frontend felt as if it was floating and all over the road I got off the exit down from the dealership and as I was getting back on the interstate to return to the dealership because I knew something wasn't right a car behind me honked its horn and pointed a my rear tire. I pulled over on the on ramp and found that my rear driver side tire was missing 3 lug nuts and was barely holding on. Sitting on the side of the interstate I Called the service department and informed the girl answering the phone that I was on the side of the interstate with my tire falling off. Iwas on hold for 10 minutes before I hung up called back and a total of about 20 minutes on hold trying to get someone finally spoke to someone and said the technician would be on the way. It was approximately 40 minutes before he arrived keep in mind that was less than a mile from the dealership. Almost an hour has passed before the technician arrived. He put the lug nuts on and followed me back to the dealership. I understand that mistakes happen but after checking it twice it they should have caught that the lugnuts were not tight and the answering and phone process was not efficient it should not have been that hard for someone to answer a phone in a situation like that. The situation could have been a lot worse but thank goodness it was not. After returning to the dealership they said they would go back over the vehicle and check everything out in the morning and gave me a loner vehicle to take home. More

Top Notch Service Steve Landers Toyota has an amazing service department! Superior service, fast and friendly personnel. Juan Gutierrez is the best, always profession Steve Landers Toyota has an amazing service department! Superior service, fast and friendly personnel. Juan Gutierrez is the best, always professional and thorough. I had a 15000 mile check done on my car, as well as a routine oil change. I was in and out in less than 1 hour. Made my day! More

Life time warranty Took my truck in for a noise in drive train. Identified the issue and completed the work in a timely manner. The work was covered by my life time warr Took my truck in for a noise in drive train. Identified the issue and completed the work in a timely manner. The work was covered by my life time warranty. More

As always the service has been great the nine years I have As always, the nine years I have had my Toyota , the service has been great. And Johnny G. Has really taken the time to explain explaine why I need t As always, the nine years I have had my Toyota , the service has been great. And Johnny G. Has really taken the time to explain explaine why I need things fixed either now or can wait a month or two. when on very tight budget that helps me. More

Service Steve Landers service center is friendly, professional and did the job while I waited. I will continue to use them to service my Rav 4. Steve Landers service center is friendly, professional and did the job while I waited. I will continue to use them to service my Rav 4. More

Service was great Had oil change service, in and out in 30 minutes, Also spoke with Alex Corzo about trade in. Very helpful and not at all pushy. Had oil change service, in and out in 30 minutes, Also spoke with Alex Corzo about trade in. Very helpful and not at all pushy. More