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Landers Toyota NWA - Service Center

Rogers, AR

4.5
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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November 11, 2021

The entire team at Landers Toyota has provided us with outstanding service. We have purchased 4 vehicles and get them all serviced at this dealership. Recently our Camry needed major repairs, Seth Snyder More

by Happy Camry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Shelnutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Snyder
Nov 23, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad Seth could take care of you and your vehicles while getting your repairs done correctly. We appreciate working with you, and we'll see you in the shop next time!

November 11, 2021

Over charge and keeps them over hours to pretend it's a major fix witch is a lie More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jones
Nov 23, 2021 -

Landers Toyota NWA responded

We are sorry to hear how you feel about your experience with us. We would love to have the opportunity to discuss this with you, as we do independent price shopping to ensure we are comparable in our pricing. We also take great pride in being number one in our region in time down for repairs and compete for that at all times, so if your experience was different, we would appreciate hearing about it. Lastly, while we do appreciate feedback from previous employees, we would ask that it go through the proper channels. Thanks.

November 11, 2021

Very professional and friendly staff. They always go above and beyond to make sure all of my needs and concerns are addressed and in a timely manner. I plan on being a lifelong customer. More

by Jon Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Currens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trinidad Rodriguez , Lake Mills, Taylor Trailor, Johnny Guiterez, Mark Daniels, Tim Doran, Jason Jones
Nov 11, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We appreciate the feedback, and we're glad to hear our team goes above and beyond to meet your needs. See you next time!

November 10, 2021

Yall charge way to much and keep the car over hours to charge more for the people More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jones
Nov 11, 2021 -

Landers Toyota NWA responded

We are sorry to hear that and would love to have the opportunity to discuss this with you, as we do independent price shopping to ensure we are comparable in our pricing. We also take great pride in being number one in our region in time down for repairs and compete for that at all times, so if your experience was different, we would appreciate hearing about it. Lastly, while we do appreciate feedback from previous employees, we would ask that it go through the proper channels. Thanks.

November 10, 2021

They got us in there in a timely manner and got the work completed. Thank you More

by JTHISE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Nov 11, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad our team could get you in and out in a timely manner. If there is anything else we can help with, let us know!

November 09, 2021

They are friendly, knowledgeable, helpful, and patient with a 74 year old. If you ever create a chip that fixes the steering, I want it. More

by LINTON3060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Daniels
Nov 11, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad to hear about your experience, and we'll be sure to keep you informed on any updates!

November 09, 2021

We called and spoke with Johnny. By the time we got there Johnny was just finishing his day. When he realized it was us that had called he helped us. We ran over a piece of a metal bracket and although we c More

by Connie Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Nov 11, 2021 -

Landers Toyota NWA responded

Thank you for sharing your experience! We appreciate you choosing us for your service. Johnny is an important member of our team, and we're glad he didn't hesitate to help you out. If there is anything else we can help with, let us know.

November 09, 2021

Had the car out in no time, were on our way. Consistently great care for diagnostics and repairs. More

by PBUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
Nov 11, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could get your car in and out in no time and take great care of your vehicle! If there is anything else we can help with, let us know.

November 09, 2021

Not happy with how things are handled here. Customer service is lacking and no follow through. I’ve given this location 3 tries and will not be back More

by AJMAFEMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyson
Nov 10, 2021 -

Landers Toyota NWA responded

We’re concerned to hear how you feel about your experiences with us. We regret that our customer service did not reach your standard. We appreciate you letting us know your concerns, and we would like to discuss them with you. If you would like to discuss them with us, don’t hesitate to give us a call or send us a private message. Thank you.

November 08, 2021

Me cobraron mas de lo normal Me cobraron un gaskets que Me cobraron mas de lo normal Me cobraron un gaskets que no me dijeron al prinsipio More

by laleon29@aol.com
Price
Recommend Dealer
No
Employees Worked With
Johnny Guiterez
Nov 10, 2021 -

Landers Toyota NWA responded

Nos preocupa escuchar esto. Si quieres hablar más sobre esto, llámanos.

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