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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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August 26, 2023

Always has great service. They keep you posted on your vehicle and are always up front and honest. More

by markandleia05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran
Aug 28, 2023 -

Landers Toyota NWA responded

We appreciate the five stars, markandleia05! We strive to always provide high-quality service and honest communication, so we're happy to hear your experience matched these standards. We look forward to seeing you next time!

August 26, 2023

Poor knowledge from scheduling counselors. Forgot to connect essential hoses after spark plugs. Left messages for manager with no follow up. More

by DLREED7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran
Aug 26, 2023 -

Landers Toyota NWA responded

Thank you for letting us know of this concern and we apologize if there was an issue with your repair. We would definitely like to rectify the situation, so please email your contact information and/or the vehicle information to our Service Director, Shawn Wells, at shawn.wells@landerscorp.com, who will look into the repair and contact you back in a timely manner.

August 24, 2023

People are nice and friendly with nice appearance. They got my vehicle in and serviced in a timely manner. More

by Swmpres1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Landers Toyota NWA responded

Thank you for the review, Swmpres1! It was our pleasure to take care of your vehicle and provide you with speedy service!

August 23, 2023

Great customer service and very friendly people. Very quick and simple process for buying my new truck More

by Rob
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Treat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Landers Toyota NWA responded

Thanks for the five stars, Rob! We are glad you enjoyed working with our team and that we could help you find the perfect truck!

August 22, 2023

Great service gave me exactly what I asked for and more I love my car More

by Devin.Mclean2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Valdez
Aug 23, 2023 -

Landers Toyota NWA responded

Thank you for the five stars, Devin! We are thrilled to hear you enjoyed your experience with us and love your new vehicle!

August 22, 2023

They fixed the problem, made commutation corrections so it would not happen to others and kept the warranty in good standing. More

by Rosebud9517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Landers Toyota NWA responded

We appreciate the review, Rosebud9517! It was our pleasure to get your vehicle back on the road and provide you with fast, professional service. Come see us again anytime!

August 21, 2023

Great service, quick and friendly. Customer service forward, staff was helpful and facilities were well kept. More

by MOXYNEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Landers Toyota NWA responded

Thank you for the five stars, MOXYNEWS! We appreciate your kind words and are happy to hear you enjoyed your experience. Come back and see us again anytime!

August 19, 2023

Excellent service and great prices customers are always spoiled with all the snacks water coffee And everyone is so nice More

by kimberdougl47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Aug 21, 2023 -

Landers Toyota NWA responded

Hi, kimberdougl47! Thank you for these kind words. We're happy to hear you enjoyed your experience at our dealership. It is our pleasure to provide outstanding customer service — and yummy refreshments!

August 19, 2023

I brought my Toyota Prius in for a "Brake" and "ABS" light. You ran diagnostics and told me I needed to replace the Master Cylinder and Booster at a cost of $3100.00. Bottom line - all it needed was s More

by XTREMEGOLFER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Landers Toyota NWA responded

Thank you for letting us know of the concern that you have regarding your last visit. We want to ensure that all diagnosis is correct at all times and would greatly appreciate the opportunity to look further into this issue. Please email our Service Director, Shawn Wells, at shawn.wells@landerscorp.com with your information so that he can discuss with the technician and get back with you. Our apologies for any miscommunication that has occurred .

August 14, 2023

My vehicle was taken care of while I waited in nice customer service area. They were prompt and fast. Did a great job. Thank you Toyota. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Aug 14, 2023 -

Landers Toyota NWA responded

You're welcome, Mary! Thank you for taking the time to leave us a review — we are so happy you enjoyed your experience. Come see us again anytime!

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