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Landers Toyota NWA - Service Center

Rogers, AR

4.5
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

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October 18, 2018

Oil change and recall service Seth is always the first person I call whenever I have problems/questions about any of my 3 Toyota vehicles. I can relie on him to give me honest ans More

by MSILVERS120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
October 18, 2018

Great service I’m really happy with Toyota service, My advisor Josh and his team were really helpful while I waited on my Corolla service. Since day one, any issue More

by Llasanz76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua M, Blair Burns, Sean Chase, Caleb Velez
October 17, 2018

Tundra oil change This is the only place this truck has ever had service since we purchased the vehicle in 2008. Always pleased with how it's taken care of. More

by KWSPREU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth, Andrew Gates
October 17, 2018

Excellent customer service I asked to be notified if they were running late today when I went to have my car serviced because my son had football practice this afternoon and coa More

by LOLAMIA87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
October 17, 2018

45,000 mile checkup The whole process was easy. Everyone effortlessly checked me in and did all the work I requested. They made certain my car was in great shape for wint More

by Nurse1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
October 17, 2018

Did not charge labor only for time spent on vehicle. Had a repair outside of scheduled service. Book estimate was 4 hours. Mechanic finished in 2 hours and fifteen minutes, but I was charged for all 4 h More

by Deant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Gates
Oct 19, 2018 -

Landers Toyota NWA responded

Deant, we're glad that you have been impressed with the maintenance and repairs our team has done for you. The overcharge was a mishap on our part and we were more than happy to refund that money to you. We employ technicians who are trained and certified by Toyota, so our pricing reflects that. We hope you will continue to service your vehicle with us. If you'd like to speak with us about this, please don't hesitate to give our Customer Relations Manager Blair Brewer a call at (479) 845-1444. Thanks.

October 16, 2018

Great service Definently recommend the service good and professional people helpfull and they tell you exactly how long the car will take to get finished give them More

by TSULEIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Magarin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gates
October 15, 2018

Very customer friendly. Drew was very helpful and called to get approval before doing any additional work. Called to let me know when it was ready for pickup More

by ANDERSON1FAM2776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gates
October 14, 2018

Long Wait Time for Oil Chg & Tire Rotate Service Dept does not want to stand behind promises made by the sales team and then questions the customer for an hour. Took 2.5 hrs to complete serv More

by Golfn13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Esteban Vanegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gates
Oct 17, 2018 -

Landers Toyota NWA responded

We're sorry to hear your experience with us was less than ideal. The time it takes our techs to complete something depends on what type of maintenance our customers bring their vehicle in for. We apologize that it took longer than expected and we'd like to chat with you about this. Please give our Customer Relations Manager Blair Brewer a call at (479) 845-1444. Thanks.

October 14, 2018

Oil Change Everyone is very helpful and polite. I did not have an appointment to have my oil changed, but everything was done in a timely manner. More

by Carolk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
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