Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
4,234 Reviews of Landers Toyota NWA - Service Center
Sort by
August 23, 2018
Service I brought my car for oil change and tire evaluation. I let Tayler know that “check engine” light is on and I wanted that checked and fixed. After buy I brought my car for oil change and tire evaluation. I let Tayler know that “check engine” light is on and I wanted that checked and fixed. After buying four tires and oil change, I get in the car to drive when noticed the red light is still on. I came and asked about it. She said that is a separate issue She had me come the next day to see another guy. Next day he took me back to her to schedule diagnostics with some else. It was a long four hours wait and another big bill before it was over. Stressful, inefficient, and confusing. More
by Nshir24
Verified CustomerEmployees Worked With
Four; do not know their names.
August 23, 2018
Smooth and Efficient I have a choice between two cities where I have my car serviced and I always would prefer to go to Steve Landers in Rogers. I have a choice between two cities where I have my car serviced and I always would prefer to go to Steve Landers in Rogers. More
by Bwgilbr0424
Employees Worked With
Johnny G
August 23, 2018
Great , perfectly satisfied Very satisfied, work done was top notch, everyone was great , very friendly. Loaner car was appreciated, repair was done very timely , will be back wh Very satisfied, work done was top notch, everyone was great , very friendly. Loaner car was appreciated, repair was done very timely , will be back when ready to trade cars. More
by CHERILACOCK
Employees Worked With
Michael Roche, Andrew Gates
August 23, 2018
Great service! See Drew, one of the service guys. He will take great care of you and your vehicle. We take our Prius there for reliable service. See Drew, one of the service guys. He will take great care of you and your vehicle. We take our Prius there for reliable service. More
by karen.brosi
Employees Worked With
Drew
August 23, 2018
Precision Service is fast, lobby is tidy and clean. They make sure you understand and know what they will be doing to your vehicle. They make sure you know wha Service is fast, lobby is tidy and clean. They make sure you understand and know what they will be doing to your vehicle. They make sure you know what's going on with your vehicle if there's additional issues. More
by HAPPIE_MOUA
Employees Worked With
Seth Snyder, Jacob the tech
August 23, 2018
Really helpful Really sensitive to my situation, I had to pay for a new part and he helped me get the car fixed. Even got me a discount. Really sensitive to my situation, I had to pay for a new part and he helped me get the car fixed. Even got me a discount. More
by MARIASERNA15
Employees Worked With
Jason Glur
August 23, 2018
Oil change Excellent customer service. Everyone was super helpful and friendly from check in, shuttle service, to the lady who took my payment and the young man Excellent customer service. Everyone was super helpful and friendly from check in, shuttle service, to the lady who took my payment and the young man who brought me my car, More
by mevandbev01
Employees Worked With
They were all great
August 23, 2018
Bad experience This is the first review I’ve ever given for any product or service. I’ve never had a particularly good experience at Landers, but my most recent oil This is the first review I’ve ever given for any product or service. I’ve never had a particularly good experience at Landers, but my most recent oil change/tire rotation was horrible. I set up the appointment a week in advance and asked they order an antenna for my Tunda and install during the service. They told me no problem we have plenty instock. Well after an hour and a half after handing over the keys at my scheduled appointment time I checked on progress. I was told almost done. After 2 hours I was told they are done with the service but don’t have the antenna in stock. I let them know I was disappointed and had to get back to work so bring my truck around. I stood there waiting another 45 minutes and finally got a call saying the antenna is $124. I told them to I don’t want it; I’ll get the one on Amazon for $24. After my almost three hour lunch I finally got to leave minus the antenna. Never going back even though it’s 5 min from my office. More
by Charlie E
Employees Worked With
Don’t remember names. Problem was whoever answered the phone to set my appointment and speed of work.
August 23, 2018
Ok, slow to be waited on, even after making an appointment. Slow to be waited on. I do not appreciate the up selling of services and parts. However the over all experience was ok and work was completed in a r Slow to be waited on. I do not appreciate the up selling of services and parts. However the over all experience was ok and work was completed in a reasonable time. More
by BDARLING59
Employees Worked With
Jason Glur
August 23, 2018
Excellent service Steve Landers service dept does excellent work in a timely manner. Friendly service. Not always the cheapest service but you always know your car is f Steve Landers service dept does excellent work in a timely manner. Friendly service. Not always the cheapest service but you always know your car is fixed right. More
by Louis
