Back

Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews

4,234 Reviews of Landers Toyota NWA - Service Center

Sort by
September 16, 2023

Another great job Chris and team. My Toyota over 200K miles and barely broken in More

by 97 4runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Landers Toyota NWA responded

Nothing lasts like a Toyota! It's our pleasure to take care of your 4Runner and keep it in tip-top shape. We appreciate your five-star review and kind words towards our team!

September 15, 2023

Good job, fast turnaroud, recommended, clear communication! Mr. Vasquez is knowledgeable and quick in response. I'll come again. More

by THAANHCHIVU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Landers Toyota NWA responded

Hi, THAANHCHIVU! Thank you for taking the time to leave this review. We're happy to hear our team was fast and professional during your recent visit. It is our pleasure to care for your vehicle!

September 15, 2023

Lake’s always taken great care of me! He’s always made sure my car is in top shape. More

by TESSIE027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Tim Doran
Sep 18, 2023 -

Landers Toyota NWA responded

Thank you for the five stars, TESSIE027! We're so glad Lake continues to deliver excellent service — our goal is always to provide the best care possible. We look forwarding to seeing you next time!

September 15, 2023

This was my first visit to Landers in NWA and was one of my most pleasant experiences to any dealership in Arkansas. More

by johnnevener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Dameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Landers Toyota NWA responded

Thanks for stopping in, John! We're thrilled that you enjoyed your experience at our dealership. We appreciate your time and your five-star review. We hope to serve you again in the future!

September 14, 2023

Everytime part changes are suggested. After the last recent service, I am seeing the oil warning now within a month More

by aditya saxena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 15, 2023 -

Landers Toyota NWA responded

Thank you for taking the time to share your feedback with us, Aditya. We’re sorry to hear about your vehicle troubles. We strive to provide our customers with high-quality, long-lasting service, so this situation is concerning. We’d like to discuss your experience and maintenance needs in more detail — please reach out to our Service Director Shawn Wells at shawn.wells@landerscorp.com.

September 11, 2023

Waited for a courtesy shuttle for an hour that picked up lunch for the employees instead of giving me a ride and my battery was improperly installed. More

by RUSSCHALMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny Guiterez
Sep 11, 2023 -

Landers Toyota NWA responded

We apologize for these issues, Russ, and would like to ensure that they are addressed/personnel trained properly. Please email our Service Director at shawn.wells@landerscorp.com with the particulars of your visit at your convenience. We always want to ensure that our customers are taken care of properly and appreciate the information so that we may ensure that happens.

September 10, 2023

First level costumer service acted like my truck being serviced was an inconvenience to them. Only after getting zero help and getting frustrated did the most simple service assistance start helping me. E More

by BEAU.SPARKS331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Wells
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Landers Toyota NWA responded

Hi, Beau. Thank you for taking the time to share your recent experience with our service center. We understand how the challenges you faced during your visit would be frustrating. Our utmost priority is to provide exceptional customer service, and we apologize for falling short of your expectations. If there is anything we can do to make things right and earn back your business, please let us know. We would love another opportunity to provide you with the five-star service you deserve.

September 08, 2023

Always get the job done. Very nice people. Clean and organize not pushy staff . I Would recommend them . More

by Belindaacarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Sep 11, 2023 -

Landers Toyota NWA responded

Thank you very much, Belinda! We appreciate your encouraging review and recommendation. We look forward to seeing you again next time!

September 07, 2023

I didn’t find out that I had defective tires on the car I just bought from you until the service department showed me they were scalloped in the rear and told me I needed to buy four new tires… cause they we More

by sunnysdestiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Doran
Sep 11, 2023 -

Landers Toyota NWA responded

Thank you for bringing this matter to our attention, sunnysdestiny. We understand how these issues with your new tires would be frustrating. We greatly value your business and are committed to rectifying this situation. Please provide our Service Director Shawn Wells with your preferred contact information by emailing shawn.wells@landerscorp.com — we would like to discuss how we can make things right. We will make every effort to ensure your next experience with us exceeds your expectations.

September 04, 2023

I was so grateful for the help and service I received at Landers. Every time I've been there to have any kind of service, I'm treated so well and taken care of beautifully. I know when I drive away that m More

by GMLENGLE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Sep 05, 2023 -

Landers Toyota NWA responded

You're welcome, GMLENGLE2! We appreciate your kind words and your repeat business. It is our pleasure to provide you with exceptional service!

...
9
...