Landmark Dodge Chrysler Jeep Ram

Fantastic - second vehicle purchased! Yet another truly remarkable experience. I live 6 1/2 hours away from this dealership and this is the second time I drove out here to pick up the v Yet another truly remarkable experience. I live 6 1/2 hours away from this dealership and this is the second time I drove out here to pick up the vehicle I wanted (even though I can most likely find a vehicle closer-by). First and foremost, Russ is a true professional. He is both respectful and knowledgeable and is always extremely responsive. Secondly, this dealership goes to bat for you - they do everything they can to ensure you are happy and to earn your business. For the second time now, I was in and out of the dealership within just a little over an hour - was told the deal was approved, drove up, waited 5 minutes, signed paperwork, moved items into the new car, and drove off. Literally that simple. There are no games here - no back and forth, "let me bring in my manager and de-value your trade", etc., all the typical games most dealers play - NONE of those games at this dealership. When I walk into the dealer I feel like I am part of the family and that these people are my friends. I will continue going to this dealer for all future Mopar vehicles in the coming years, even if the same exact vehicle is at my local dealer 15 minutes away. It's worth the trip. I highly suggest you stop in or give Russ a call if there's something you have interest in. This man is one of the best salesmen I've come across, and I've been through at least 40 different cars in the last 10 years. Fantastic, guys. Side note: I LOVE my SRT Cherokee!!!!! :) More

Service review I have received exceptional service and care at Landmark of Morrow Ga. I would like to especially thank my service advisor Ki Doster. She worked real I have received exceptional service and care at Landmark of Morrow Ga. I would like to especially thank my service advisor Ki Doster. She worked really hard to ensure that I was taken care of in a timely manner. I bought a pre owned Dodge Journey and both times I have taken it in for service I was very impressed with her knowledge and keeping me updated. On March 23 she went above and beyond to ensure that my vehicle was repaired in a timely manner and this meant a lot to me since I’m on a limited income. I can’t thank Landmarks for excellent service. I would recommend them to anyone looking for a vehicle and great service. More

Horrible service I am very frustrated and angry over the service department at Landmark Dodge in Morrow. My service attendant never ever called me to follow up on the I am very frustrated and angry over the service department at Landmark Dodge in Morrow. My service attendant never ever called me to follow up on the staus. The service attendant is always away from the desk everytime I call or busy. You can't check the status of your own vehicle and can get no information because the service attendant is off this weekend and I can find out maybe what the problem is on Monday. Now I have to wait even longer. This is ridiculous. There is zero SERVICE. I was actually thinking of buying a new car but at this point I will never ever buy a Dodge. I hope that Dodge will make some changes over this issue. Btw I turned my car in Dec 26 and still dealing with this on Sat Jan 4th. This is not okay. Only gave 1 star so I could post, but does not deserve any. More

Oil change and Tire rotation I went in for the second time for an oil change and tire rotation. I was there both times for about 2-1/2 hours, to do a 20 min job. This is the seco I went in for the second time for an oil change and tire rotation. I was there both times for about 2-1/2 hours, to do a 20 min job. This is the second time they did not rotate my tires. I asked them to check the tire pressure sensor in one tire, they said it was fine and the alert would go off after 10 mins of driving it, well it did not go off. It did go off when I put air in the tire, so that tells me they did not even rotate my tires due to the same tire showing low pressure, if they would have rotated the tires the alert would have shown up in a different location. I have called Frank Davis, the attendant that assisted me with my car, he said he would have the service manager call me, that was 7:30 am this morning. I called back and spoke with him again he said he hasn't had time to speak with the manager yet, it is now 1200P.M. I would like this to be resolved as soon as possible and not at my expense of miss time off work or spend any time waiting in that awful awful waiting room. This is December and I do not have any free Saturdays and I will be going out of town so I really need a dependable car that is in top notch condition, and I have been greatly let down by this irresponsible service center. The only reason I gave 5 stars for the Price is because it was free due to my buying a new car from them. Thanks Lorrie Ballard More

Horrible Customer Service They have the worse Customer Service ever and their Service Managers are horrible Tim Henderson and Scott, they all have very smart mouths in that dep They have the worse Customer Service ever and their Service Managers are horrible Tim Henderson and Scott, they all have very smart mouths in that department. I will not recommend anybody to purchase a car from this dealership. My daughter purchase a 2018 Jeep Renegade and it is stalling and cutting off while driving it. We went to the Service Department and my daughter ask Gary Lewis was her car fix and he said something like that, I went to telling him something like that is not good because they pay a 600.00 car note. He then said we don’t make the car Chrysler do, we just rapair them. I felt he was getting smart and I then had conversation with Scott and he was no better. We had words and I said something he didn’t like as I walked out and he threaten to come to my job asking me where I work, he kept saying I will come to your job . I think that was very unprofessional being a manger wow. My daughter and her Boyfriend are 22 and 21 and this dealership has gotten over on them with this vehicle. More

Issue resolved I had a problem with my jeep after having routine work done at Landmark. Tim looked into the matter and took care of it and kept me as a loyal custome I had a problem with my jeep after having routine work done at Landmark. Tim looked into the matter and took care of it and kept me as a loyal customer. He listened to my concerns and was very helpful. His attentiveness is why I remain a loyal customer and will continue to bring my jeep to Landmark for service. More

Slow and unorganized. The service department is very unorganized, dropped my charger off for a warranty issue. Common simple fix and it took a week to get it back. Had an o The service department is very unorganized, dropped my charger off for a warranty issue. Common simple fix and it took a week to get it back. Had an oil change performed while it was waiting for the warranty work and it was a quart low on oil when I got it back. I would not take my vehicle bacl or recommend this service department. More

Sherry Lewis /Service Department I visited the service center on September 24, 2018. I was a little discouraged because I thought my alternator was bad, but it turned out to be my b I visited the service center on September 24, 2018. I was a little discouraged because I thought my alternator was bad, but it turned out to be my battery. Sherry Lewis made my experience a GREAT experience because of her outstanding customer service. She assisted me with getting a rental and kept me in the loop regarding the progress of my vehicle. I have purchased 3 vehicles from Landmark Dodge (Morrow) and I am planning on a 4th one soon. Thank you Sherry!! More

Great customer service! Nikesh Amin put me in a brand new ca Love the customer service! Nikesh Amin put me and my wife in a brand new Dodge Journey the same day. He took care of my family & we thank him. Love the customer service! Nikesh Amin put me and my wife in a brand new Dodge Journey the same day. He took care of my family & we thank him. More

Dealership Corrected and Explained Issue This review was updated as the dealership remedied the issue. Will contact site to have initial review removed. Thank you for working with your custom This review was updated as the dealership remedied the issue. Will contact site to have initial review removed. Thank you for working with your customers to fix the issue. More