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Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
1,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful March 13, 2024
I’m losing confidence. A year ago I brought in my ‘95 T100 ‘cause it failed an emissions test. The idle speed was too high. They didn’t fix the idle problem & said the tru A year ago I brought in my ‘95 T100 ‘cause it failed an emissions test. The idle speed was too high. They didn’t fix the idle problem & said the truck was too old for an emission test! A local garage diagnosed & fixed the idle. The truck then passed. Last week I took my 2012 FJ in for an oil change & to replace the 8 year old Toyota battery. At check in they recorded the mileage as 29235 instead of 49235 and entered battery service instead of battery replacement. The tech cleaned the battery terminals without paying any attention to the embossed date code. They didn’t reset the clock or compass. They left the WS wiper fluid near empty. They tried to sell me a $265 ultrasonic rodent repeller. They said a dirty cabin air filter could cause the engine to burn up! I just got a notice saying it was time for a 5K service appt. More
by Gvaughnabq
Employees Worked With
Ms Santos wasn’t the problem
March 12, 2024
I can only say, how much I enjoy this Dealership, it is so clean, customership is superb, and my Service Manager, Mariah Lucero, is the best, so professional and knowledgeable. so clean, customership is superb, and my Service Manager, Mariah Lucero, is the best, so professional and knowledgeable. More
by afchapman
Employees Worked With
None of the above
March 12, 2024
“Recommended “ services , were never discussed with me. Only an email after my visit, for an alignment, on a brand new car from LHM. Second, my car was brought in for an “issue” , never corrected… I could Only an email after my visit, for an alignment, on a brand new car from LHM. Second, my car was brought in for an “issue” , never corrected… I could go on with 3,4,5….. but LHM could probably care less! Ao I will leave it there. More
by Mattrick
Employees Worked With
Joey Romero
March 12, 2024
They got us in the same day and fixed our newly lifted truck. The alignment was off along with a bunch of sensors and they fixed it. I highly recommend going to them with your Toyota. truck. The alignment was off along with a bunch of sensors and they fixed it. I highly recommend going to them with your Toyota. More
by Rich family4x4
Employees Worked With
Joe Salas
March 12, 2024
Rich was an outstanding service writer. Second visit and both times with him. No surprises, and I almost had to beg him to do more work than the minimum! Second visit and both times with him. No surprises, and I almost had to beg him to do more work than the minimum! More
by Joe
Employees Worked With
Rich Pohl, Service Dept.
March 11, 2024
I think it provides the service expected from a dealership. Staff is courteous, but not always accessable. There are automated options to obtain information and schedule service. These automated op dealership. Staff is courteous, but not always accessable. There are automated options to obtain information and schedule service. These automated options are not always operating at 100 percent and could be more user friendly. All in all I would say they are above average, but not exceptional. Definitely, the service waiting area needs a couple selfservice Expresso/latte machines to stand out above a pot'o coffee with some powdered creamer. More
by Dragonwing
Employees Worked With
John Gonzales
