Larry H. Miller Casa Chrysler Jeep

I have a fair amount of frustration because I have taken my 2013 jeep grand Cherokee in four times over a six month period for the same issue and each time the issue was not resolved but I was told there we my 2013 jeep grand Cherokee in four times over a six month period for the same issue and each time the issue was not resolved but I was told there were things that needed to be fixed that would resolve the issue. so each time I spent between 700 and $1500 and the issue was not resolved. My last visit seems to have finally resolved the issue but I definitely lost a lot of confidence through my experience over the last six months. More

HELP! Service Dept has not responded for over 4 months. We are now going into month 6 of no Jeep still and now into month 4 with no further communication f Service Dept has not responded for over 4 months. We are now going into month 6 of no Jeep still and now into month 4 with no further communication from the Service Team either through the Service app, direct text to the Service Manager, nor a return call back, and also 2 months ago a Sales personel (Patrick) called and was to have Sales Management call me about my issue. After calling in September of '23 for a service appointment, I was scheduled for October 25 2023. Arriving at 8am I was greeted by the Service Manager and was told they would take care of my Jeep and they would call with an update, or I could call back if I hadn't heard anything by 3:00pm. I called and called without any answer and I did leave several messages and finally sent an inquirring text at 4:25pm. NO response until I sent another inquiry text the following morning at 9:51am and at this time the response was "I'm still waiting for a Technician to be assigned...", now lets foward to Nov 3rd when a Technician was FINALLY assigned to address my Jeep's issue and "suggested services" was then offered via the Service app and not seeing any of the "actual" work to be performed and no further communication, I texted on Nov 21, 2023, to recieve an updated status with a response back on Nov 22, 2023 "right now we are still waiting on the parts, I am showing an eta of 11/29/23".... Wednesday Nov 29, 2023 another response, "I just spoke with the techician and he said we will have it completed by 12/05/2023 (next Tuesday) by the end of the day. It was a good thing I did not make arrangements to go into the Service Dept because it in fact was not completed by the end of the day. On December 1, 2023 I was then given a personal number for further communication, but at this time it seemed odd to do so as now I was being told some parts did not come in and was back to waiting once again. I have kept all correspsondences documented and seems like I am getting the runaround once again from Service. I do have ALL the Warranty Coverages needed as the Finance Manager said it would be required if anything ever happened to my Jeep. So I don't really understand why the Service Team will not reach out or return any of my calls. Don't they see the same Jeep in the yard everyday? Is the Service Team so overwhelmed that Sales team should slow down sales if there is a month long wait just to wait again for an assigned Service Tech? Very unsatisfied at the moment and still no vehicle, and with the Warranty Coverage for rental vehicle is capped at 3 days and I'd still have to submit proper documentation to be reimbursed. So now having almost a 1/2 year gone by and walking to and from work, WHOM can I speak with for a solution? More

The service department is NOT interested in customer service. I had an appointment for an oil change, at checkin was told they may not be able to also do the tire rotation because they only have one lif service. I had an appointment for an oil change, at checkin was told they may not be able to also do the tire rotation because they only have one lift for my truck. I said that wasn’t necessary. Two hours later I asked how things were going as I wasn’t getting text updates. They told me again that they couldn’t rotate the tires because the lift was being used. I assumed they had already done the oil change, so bring it up and I’ll be on my way. They said they would do the inspection and bring it up. 30 minutes later they brought the truck up to the front, said they had to do the oil change on the floor, but everything else was fine. Service advisor did not apologize for taking so long until I questioned why they took so long for just an oil change and they didn’t update me with texts. Advisor did not go over the inspection report and did not give me a copy. I actually assume they didn’t even do one to save time! Worst service ever!! More

The work on my vehicle appears to have been done properly. There were many part availability issues. I dropped me Jeep off on January 25 and it was not fully repaired until March 15th. The serv properly. There were many part availability issues. I dropped me Jeep off on January 25 and it was not fully repaired until March 15th. The service technician did not keep me informed on the status of the repairs unless I sent a text with my inquiry. Each time I sent a text, she did respond. My repair completion date kept being delayed. As the repairs were very expensive, I was disappointed. I will not be in the market for a new vehicle within the next few years, but will most likely purchase at a non Larry Miller dealership, as I need a better service repair experience. More