Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Happy New Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be desired. Here's the timeline. Friday, December 27, I negotiated a purchase for a new 2023 Dodge Challenger Scat Pack. Stock number PN1851, VIN 2C3CD2FJ4PH615151. Saturday, December 28, I arrived at the dealership with an appointment with internet salesman Mark Augustyniak. The process was smooth until.... 1. The spare key fob could not be found. Two hours later, after parts tried to create a new spare key fob, I was sent home with the advice to let my hometown dealer, Larry Miller Dodge Tucson, do the new spare. At 5:35, Mark Augustyniak texted me saying he had found the spare key fob, and would send it out to me on Monday, December 30, via Fedex. As of today, the key fob still has not arrived. Perhaps due to the holiday? 2. Arriving home in Tucson, my wife and I went out to dinner, and as we were leaving the restaurant's parking lot, the headlights did not illuminate the road. I let Mark Augustyniak know, via text, of the issue. Mark advised bringing the Scat Pack back on Monday, or taking it to the Larry Miller Tucson shop. I made the appointment with LMTucson with Chad Dugan the service advisor for Monday, December 30. Chad returned to me with the fact that the bulbs were missing from the Scat Pack, and would be billing the Surprise Larry Miller dealership. As I know from experience, taking out those bulbs, and replacing the bulbs, is not an easy task, so why the bulbs were taken out will be a mystery. 3. When I arrived home on the Saturday of the purchase, my son said the yellow splitter guards were still on the front of the car. The ones the dealer is supposed to remove. I looked on Youtube on how to remove the splitter guards, and my son easily removed the guards. However, because those splitter guards had been on the Challenger for a year,(that's according to Mark Augustyniak looking up that information), dirt had accumulated between the splitter guards and the painted splitter contained scratches from both guards. 4. Floor mats. After arriving home, I noticed the floor mats were what I considered, of cheap quality. Having purchased new both a 2012 Challenger RT, and a 2016 Challenger RT, I remember having those OEM floor mats of MOPAR quality. I looked up the part number of the cheap floor mats, and they came from an aftermarket company called Black Gold. The part number RANAC PRD11014LFM-1 is on the bottom of the floor mat. When I texted Mark about sending me the OEM floor mats, he said he had taken the set out of another new SCAT PACK, and would look into the matter. 5. During the online negotiations, I declined the dealer add ons of $847, (as per the office of the Arizona Attorney General) with a dealer discount of $7000, but the reworked paperwork took off the $847 but lowered the dealer discount to $6,153. I noticed this fact upon arriving at your dealership on that Saturday morning. Sales manager KT Thomas convinced me to split the add on cost, but in hindsight, he should not have even tried that sales pitch, and I should have kept with my decline of the add ons. Both Mark Augustyniak, sales, and Chace Gilbert, finance manager, were excellent representatives of your dealership, and I would recommend LMSurprise for that reason. However, I would appreciate you knowing, and following up on making the delivery process so much better. My name is Gary Smoot. My email is azshooff@comcast.net. My phone is 520-490-5704. I've purchased two of my three Challengers from Larry Miller, and had all my Challengers serviced at the Larry Miller Tucson Dodge from 2012-2023. Thank you for your time, and your consideration. I look forward to hearing from you. More

Response to Larry Miller Dodge- Surprise Happy New Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much Year. Let me start by saying every person I met on the LM Surprise lot was friendly and helpful. However, my experience with the delivery left much to be desired. Here's the timeline. Friday, December 27, I negotiated a purchase for a new 2023 Dodge Challenger Scat Pack. Stock number PN1851, VIN 2C3CD2FJ4PH615151. Saturday, December 28, I arrived at the dealership with an appointment with internet salesman Mark Augustyniak. The process was smooth until.... 1. The spare key fob could not be found. Two hours later, after parts tried to create a new spare key fob, I was sent home with the advice to let my hometown dealer, Larry Miller Dodge Tucson, do the new spare. At 5:35, Mark Augustyniak texted me saying he had found the spare key fob, and would send it out to me on Monday, December 30, via Fedex. (The key fob arrived on Jan 4, and is operational.) 2. Arriving home in Tucson, my wife and I went out to dinner, and as we were leaving the restaurant's parking lot, the headlights did not illuminate the road. I let Mark Augustyniak know, via text, of the issue. Mark advised bringing the Scat Pack back on Monday, or taking it to the Larry Miller Tucson shop. I made the appointment with LMTucson with Chad Dugan the service advisor for Monday, December 30. Chad returned to me with the fact that the bulbs were missing from the Scat Pack, and would be billing the Surprise Larry Miller dealership. As I know from experience, taking out those bulbs, and replacing the bulbs, is not an easy task, so why the bulbs were taken out will be a mystery. 3. When I arrived home on the Saturday of the purchase, my son said the yellow splitter guards were still on the front of the car. The ones the dealer is supposed to remove. I looked on Youtube on how to remove the splitter guards, and my son easily removed the guards. However, because those splitter guards had been on the Challenger for a year,(that's according to Mark Augustyniak looking up that information), dirt had accumulated between the splitter guards and the painted splitter contained scratches from both guards. 4. Floor mats. After arriving home, I noticed the floor mats were what I considered, of cheap quality. Having purchased new both a 2012 Challenger RT, and a 2016 Challenger RT, I remember having those OEM floor mats of MOPAR quality. I looked up the part number of the cheap floor mats, and they came from an aftermarket company called Black Gold. The part number RANAC PRD11014LFM-1 is on the bottom of the floor mat. When I texted Mark about sending me better OEM floor mats, he said he had taken the set out of another new SCAT PACK, and would look into the matter. It may be that the difference between the 2023 and the 2016 Challengers may be cheaper floor mats, or not? 5. During the online negotiations, I declined the dealer add ons of $847, (as per the office of the Arizona Attorney General) with a dealer discount of $7000, but the reworked paperwork I saw on Saturday took off the $847 but lowered the dealer discount to $6,153. I noticed this fact upon arriving at your dealership on that Saturday morning. Sales manager KT Thomas asked me to split the add on cost, but in hindsight, I should have kept with my decline of the add ons. That’s on me, but Considering my trade was $32K, and you put a sale price of $38K, I hope the $487 was worth this review Both Mark Augustyniak, sales, and Chace Gilbert, finance manager, were excellent representatives of your dealership, and I would recommend LMSurprise for that reason. However, I would appreciate you knowing, and following up on making the delivery process so much better. My name is Gary Smoot. My email is azshooff@comcast.net. My phone is 520-490-5704. I've purchased two of my three Challengers from Larry Miller, and had all my Challengers serviced at the Larry Miller Tucson Dodge from 2012-2023. Thank you for your time, and your consideration. More

Wrote a review on 11/21 and received 2 "canned" messages saying they would get back to me. One message on 11/23 and another on 11/25. This is 10 days later (12/6) and still no word. I am pretty sure it is j saying they would get back to me. One message on 11/23 and another on 11/25. This is 10 days later (12/6) and still no word. I am pretty sure it is just a coincidence that for years everything went well at that dealership but has gone downhill since a new General Manager came on board a few years ago. Yes, I am sure it is probably just a coincidence. I will contact Larry Miller Corporate again and see if they respond this time. More

I had the absolute pleasure of working with Craig finkey while purchasing my new car, and I can’t say enough great things about him! From start to finish, Craig went above and beyond to ensure I found the p while purchasing my new car, and I can’t say enough great things about him! From start to finish, Craig went above and beyond to ensure I found the perfect vehicle that met all my needs and stayed within my budget. His knowledge, professionalism, and genuine enthusiasm made the entire process enjoyable and stress-free. Craig truly listened to what I wanted, answered all my questions with patience, and worked tirelessly to make the deal happen. It’s clear he cares deeply about his customers and is passionate about what he does. If you’re in the market for a car, do yourself a favor and ask for Craig —you won’t be disappointed! Thank you, Craig, for your hard work and for making this such a positive experience! You’ve earned a customer for life. But the dealer did not More

Invoice stated about my concern of a noise on front end. Tech stated that the upper control arm is bad and rubber is torn. I was never told this. on the tech notes it says I declined repair. BULL I was neve Tech stated that the upper control arm is bad and rubber is torn. I was never told this. on the tech notes it says I declined repair. BULL I was never told about this. Was left in dark for 12 hours. Then When I picked up car after 7pm the next day. Was told by TJ, all was repaired or nothing to worry about till next service. They never did check the brakes at the 30 k mile service. This service is 23 miles from my house, I will try another one close to me next time. More

Great dealership. But the service department needs to stop with the up sales. Telling me I should have services done when I can pull stuff up on Google and still have But the service department needs to stop with the up sales. Telling me I should have services done when I can pull stuff up on Google and still have 25,000 miles until it needs to be done. I know you want to make money but come on. Trucks cost around 75,000 now… you make plenty of money. More

Will never get our business again. "Lost my car" on the lot for a week, took 2.5 weeks to diag and replace motor mounts while I was in a rental car. Mickey in service was the only "Lost my car" on the lot for a week, took 2.5 weeks to diag and replace motor mounts while I was in a rental car. Mickey in service was the only person who cared and tried to make it right but I am still out 800 for a rental for a $100.00 repair. Now we are finding out that the warranty sold to us is NOT the warranty we thought it was, so everything about this dealership is shady and will never recommend . The wheel warrenty they talked us in to is as useless as the paper it is written on, with another failed promise by the service department to make sure we were put in touch with the wheel repair guy it's been a month and have heard nothing on that front either. IF you do buy from here do NOT buy any warranties buy them elsewhere on your own More