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Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Surprise, AZ

4.5
2,010 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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13165 N Autoshow Ave

Surprise, AZ

85388

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Showing 2,010 reviews

February 12, 2024

They wrecked my truck and had to fight to get it back. Took almost 2 months. They had an attitude they were doing me a favor and then offered to buy 5000.00 less than wholesale. DON'T TRUST THEM More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Stream
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

February 11, 2024

My car radio started malfunctioning. Calling my contacts on its own, switching stations, the repeat button kept beeping, maps would zoom in and out, among other things. I was literally d More

by Bianca Pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
February 11, 2024

Our service advisor is an excellent ambassador for the dealership! He went above and beyond what one normally would expect, making sure that we were taken care off! Very helpful and professional! More

by kchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Castro
February 11, 2024

Troy was informative and kept me up to date on everything, very pleased with the service I received More

by genesisx777x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
February 10, 2024

Service department was not like it used to be. Big decline in customer service. Seriously thinking of looking elsewhere. More

by staud54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kreuziger
Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

I’m genuinely sorry to hear that your recent experience with our service department didn't meet the high standards we strive to uphold. It’s concerning to hear that you’ve noticed a decline in our service, and I want to assure you that this is not the level of quality we aim for. If we haven't already reached out to address your concerns, I would like the opportunity to understand better how we can regain your confidence in us. Please feel free to contact me directly to discuss your experience further. We value your patronage and would like to ensure your next visit reflects the quality service you expect and deserve. - Jesus Garate, General Manager, (623) 537-5000

February 10, 2024

Great customer service and they didn’t play any games regarding what I needed to work. More

by e-doub
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul
February 10, 2024

Jordan in Service was a pleasure to work with, he made sure I was not held up unnecessarily for:my repair and we appreciate it! In and out! Thank you Sir! More

by ericsnewaddress@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
February 10, 2024

Easy scheduling and work was done in a timely manner! Christian took great care of us More

by Katelyn.necco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Melendez
February 09, 2024

My husband and I ordered a 2024 Wrangler in June, and our salesman, Sean, neglected to inform us that the manual transmissions were currently under recall. He told us it should be done in 2-4 months, and eve More

by samanthadodenhoff
Purchase Time
Recommend Dealer
No
Employees Worked With
Sean Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further.

February 08, 2024

My experience was pretty great. Any issues or questions were solved immediately by their team. More

by spiritlived
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaeland "KT" Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Stream
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
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