Larry H. Miller Chrysler Jeep Dodge Ram Surprise

Just wanted to take the time to share my appreciation for Sean Clarke . My brother has bought multiple vehicles with him and has nothing but great things to say about his customer service. I currently just b Sean Clarke . My brother has bought multiple vehicles with him and has nothing but great things to say about his customer service. I currently just bought a new vehicle with Sean the process was smooth he worked with me to find the car that I was wanting. Day and night if I had a question he would reply back and answer any questions I had. This is my second time purchasing a car with Larry H Miller Chrysler Jeep Dodge Ram Surprise and it won’t be the last time. I have never bought a car and had the sales guy check in after . With Sean he has reached out checking in with how things are with the car . He definitely goes above and beyond . I tell everyone I know looking for a vehicle to go stop in your store and speak with Sean. More

Totally disappointed! Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Made a service "Appointment" on Thursday for the following Tuesday, they couldn't "get me in" Until then. Showed up on time and was told it would be Thursday or Friday before they would even look at it to diagnose the problem. (the passenger side window had fallen into the door) What the heck was the "appointment" for? Why didn't they just tell me you no longer need nor want my business. Oh wait! they just did! More

*UPDATE* My original post I stated how disappointed I was with Larry H Miller, after I had purchased my 2022 Jeep Wrangler 4XE, and I still believe, it’s not how your treated when purchasing a vehicle, but r with Larry H Miller, after I had purchased my 2022 Jeep Wrangler 4XE, and I still believe, it’s not how your treated when purchasing a vehicle, but rather how your treated after the purchased. I had a nice conversation with Marshall Clark (General Manager) and I have to say, he made everything right and apologized for the how this whole issue was handled. Again I am sorry as well as I never meant to bring any disservice or negative light to the dealership as this was to be my dealership, I have a great relationship with my salesperson (Patrick Howland) Now I am happy to say I have started and will continue to build my relationship with Larry H Miller, Surprise, Az. Thank You to Marshall Clark! Because of Mr. Clarks handling of this, when it was brought to his attention I am back to Larry H Miller being my dealership for all my Jeep services and Jeep needs. So in short, I was wrong to put this negative review up, as Larry H Miller is a very large Automotive dealership network, and mistakes and mishaps are bound to happen, but Mr Clark believes as I do, this should never had occurred and I believe he is doing everything in his power to see this does not happen again. Thank You again Marshall Clark assisting me with my issue. More

Marsena made the dealership great! She had everything ready for us to make a one day round trip to pick up our Wrangler JLR. No one there tried to change the deal & we had an enjoyable She had everything ready for us to make a one day round trip to pick up our Wrangler JLR. No one there tried to change the deal & we had an enjoyable experience. The trip home in our new Jeep was icing on the cake 😁 More

Sean helped us find the perfect car and walked us through the buying process. His knowledge was very helpful. Thanks again for your help. I would recommend Sean to anyone looking to buy a car new or used. the buying process. His knowledge was very helpful. Thanks again for your help. I would recommend Sean to anyone looking to buy a car new or used. More

I always receive great service from this dealership. I'm a Chrysler retiree and I have my corporate lease vechicle delivered to this dealership and this time my Jeep was damaged in transit. Colin McEuen I'm a Chrysler retiree and I have my corporate lease vechicle delivered to this dealership and this time my Jeep was damaged in transit. Colin McEuen has been exceptional to work with in trying to get the vehicle fixed, the parts are still on backorder but Colin has tried everthing he could and the communication with me has been much appreciated. I find his professionalism outstanding. More

The dealership is very clean and well setup. I experienced no “used car salesman” act. Everyone was very honest and forthcoming…to the point. Doug Eichorn was especially attentive and real throu I experienced no “used car salesman” act. Everyone was very honest and forthcoming…to the point. Doug Eichorn was especially attentive and real throughout our visit. I felt he was genuine, very knowledgeable, and truly cared for my situation, and he worked very hard for me. I would recommend him in a heartbeat. Just a good guy. More

Niko and Jorge were great at what they do. If I had a buisness and they were my employees I would feel very lucky. both are very personable and more than willing to go the extra mile!! If I had a buisness and they were my employees I would feel very lucky. both are very personable and more than willing to go the extra mile!! More

The Service Department was great. Got me in and our quick. Also a good experience Got me in and our quick. Also a good experience More

Good Afternoon, I tried the dealership for the first time since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolu since recently moving to AZ. I explained to the service advisor I would like to use some of my 22,000 jeep points for my service. I was told absolutely, After the service was completed I was asked for the credit card and I asked again about using my Jeep points. A different service advisor stated it is a customer program. I showed both advisors the website for my jeep card states to request the service manager or sales manager to assist with the points. The 2nd service advisor gave the 1st advisor a phone number to call. 20 minutes later they both came up and stated the points could not be used because they missed the call center by 2 minutes. I stated, take my information, (they had already run my credit card and then reversed the charges once) and get it resolved on Monday. The 2nd advisor with the beard stated they could not do it. I asked why not you can just give me another refund on Monday after you sort out the points issue. The 2nd advisor stated refunds are only given on the day of the service. The 2nd advisor was quick to let us know, if we didn't like it, we could leave our jeep and come back Monday. Not really an experience anyone should have to go through. Judd, I would like for you to look into this and figure out 1. why was this not addressed on Saturday, especially since it was made clear upfront the points were to be used. 2. Why does Service Advisor 2 (short guy with Beard and red shirt on Saturday) think it is ok to speak to customers in this manner. 3. Educate the employees. These points are a great retention tool to help drive business to your store. Why make the customer jump through hoops? More