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Larry H. Miller Dodge Ram Avondale - Service Center

3.8

49 Lifetime Service Reviews

10101 W. Papago Freeway, Avondale, Arizona 85323

49 Reviews of Larry H. Miller Dodge Ram Avondale - Service Center

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July 14, 2018

"Horrible Customer Service from Service Dept."

- SphynxKitty

I bought my brand new Hellcat from this dealership and it is my daily driver. It is SIX months old and I needed help and immediate service on Friday at 5pm and when I called I was told they could see me in two weeks. It was a safety issue to drive it home from work that night let alone drive around for two weeks! When I explained that to the girl on the phone, her answer was, “Sorry, we are a high-volume dealership and very busy.” When I asked to speak to the service manager her answer was then, “The service manager will tell you the same thing and he wont get you in any sooner.” Horrible customer service. This is not the only time. I have called before on smaller issues and am always sent to someone’s voicemail and then I never receive a return call. I will NEVER buy another car there which is too bad as the sales and finance team were great. Unfortunately its the service team that you are stuck with for years after the purchase. Chapman Dodge not only helped me after I limped my car in at Friday at 5pm, but took care of it in less than 24 hours AND gave me a free rental. Chapman Dodge for the WIN! I wish I could talk the sales and finance people into moving to Chapman because Carlos, Vicki, and Arnie were an amazing team to buy from.

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Recommend Dealer
No
Employees Worked With
Carlos A Sanchez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Arnie Penn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Vicki Christie
Jul 17, 2018 -

Larry H. Miller Dodge Ram Avondale responded

I am sad to hear that you felt your experience with our service department has not been as good as it could have been. We strive to provide our customers the very best care and service as they purchase and after as we help take care of your vehicle. Please reach out to me and we can discuss your experience with your Hellcat further. I will look forward to hearing from you. - Mike Messina, General Manager, (480) 865-2048

June 17, 2018

"Amazing All-around Service and Sales!!!"

- SoCalSaved

My experience was a unique one from the beginning. My family and I were on a road trip from CA to FL in my 2013 Dodge Grand Caravan when the check check engine light came on just before Phoenix. I spotted Larry H Miller Dodge from the freeway and my husband quickly exited. We pulled into the service area where we were met by Donny. We explained our situation and how we were miles from home, on our way to my parents 50th wedding anniversary in FL. I had purchased the lifetime warranty and Donny, having seen the panic in my face, quickly put me at ease by explaining the process they needed to go through and he'd do everything he could to get us on the road again. Then Donny saw the lengthy service record for my van asked if we had considered looking into a new car and introduced us to Raul in sales. Raul was the BEST! He was very patient while taking me on multiple test drives until we found one I liked. By then, Donny was able to have someone look at our van, it wasn't good news and we would be delayed getting to FL! A very long story shorter.....Donny and Raul were AMAZING! I'm now in Biloxi, MS and will make it to FL in time for the party! And I'll be arriving in style in my new 2018 Journey!!!

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Recommend Dealer
Yes
Employees Worked With
Raul Balderrama
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Donny Gonzalez
Jun 18, 2018 -

Larry H. Miller Dodge Ram Avondale responded

I am so glad to hear that Donny and Raul were able to be of help in a moment of crisis and get you back on track to make it to the party! Congrats on your new 2018 Journey and thank you for leaving us this wonderful review. If there is anything else we can do for you, be sure to let us know and we will be happy to help. - Mike Messina, General Manager

June 03, 2018

"Excelent & smooth"

- roy

The 2019 Ram was Amazing brakes were very good! Very comfortable, Nice sound!!!!!! Would recommend it to friends and family as well, the Long horn was a Great truck overall

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Recommend Dealer
Yes
Employees Worked With
Jose Ochoa
Jun 04, 2018 -

Larry H. Miller Dodge Ram Avondale responded

Roy, thank you for your kind review. I am glad to hear we could take care of you. We appreciate your recommendation and if you need anything in the future, we will be happy to help. - Mike Messina, General Manager

March 26, 2018

"Service"

- BRUNO

I was here for a recall ,the part did not come in befor i went back east. But Tim Swaw in service did go out of his way to Help me thank you. . Mr. Swan.

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Recommend Dealer
Yes
Employees Worked With
Tim Swan in SERVICE
Mar 27, 2018 -

Larry H. Miller Dodge Ram Avondale responded

Thank you for leaving us the awesome rating and review, Bruno! I'm glad that Tim was able to get your vehicle back on the road in a quick and timely fashion. We appreciate your business and hope to work with you again soon. – Mike Messina, General Manager

March 17, 2018

"Above and beyond"

- jennpeterson5317

I showed at the dealership without an appointment as my car started barely running when I was out with errands. I worked with Todd Makin (service manager) and Tim Swan was assigned as my advisor. Both Todd and Tim far exceeded my expectations with explaining what was going on and assisting with getting my car up and running in a timely manner. I appreciate all of the hard work and top notch service I received. Thank you again, gentlemen! - Jenn P

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Recommend Dealer
Yes
Employees Worked With
Tim Swan, Todd Makin
Mar 19, 2018 -

Larry H. Miller Dodge Ram Avondale responded

Thank you for sharing your service experience with us, Jenn! I'm glad that Todd and Tim were able to exceed your expectations. Our staff takes great pride in their incredible communication, knowledge, and expedience and I'm glad they were able to use these skills for service. If there's anything else we can do for you moving forward please don't hesitate to let us know. We hope to work with you again in the future. - Mike Messina, General Manager

October 17, 2017

"Fuel Pump Repair"

- Bryan A

I left my 2014 Dodge Ram 1500 for a "evap" leak on Wednesday October 11,2016 . The service advisor Jake Thomason took my vehicle in. Friday came around without an update, contacted the service department to speak with a receptionist. She transferred me over to my advisor but it just went to voicemail. Left jake a voicemail to return my call the earliest possible. Around dinner time I called back without a response. Saturday morning name to conclude without a call back from jake. Decided to contact Service department again without any luck. Decided to request a manager, got transferred to a dead end voicemail. I called back Sunday to leave a complaint with the receptionist whom sent out an email to a gm in the service manager her name was chassidy. Pretty much told me someone will receive it Monday and will look into it. I decided to contact Monday evening to conclude my advisor was off. Tuesday morning I was able to contact the advisor to request some sort of vehicle to get to and back from work only to tell me my truck would definitely be ready today! Writing this at 4:42 Pm on Tuesday since my car won't be ready till Wednesday morning. Thanks a lot for the hassle and missing work

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Recommend Dealer
No
Employees Worked With
Jake
October 09, 2017

"Poor service office leads to wasted time for busy people"

- mjf404

We bought our vehicle here. That experience was decent. Regularly scheduled maintenance has also been decent. But the last few times we have had a mechanical issue, the service advisor office has not been as good as the mechanics. We had a check k engine light come on during the morning commute on Thursday. We called that morning and we're told to come in on the following Monday at 9am. When arrived on Monday, we're told that the appointment had been for Thursday, 90 mins after our call. That doesn't make a lot of sense for someone who called from their desk after a morning commute. The service office personnel were not helpful in offering a solution, after we had rearranged scheduled to make the Monday appointment. Their whole orientation was toward getting me out of their office, not finding a solution for the mix-up. The actual mechanics are just fine at this dealership. But the poor service office is bad enough to make it not worth it. There are better choices. We will be finding another alternative.

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Recommend Dealer
No
Employees Worked With
Robert
September 09, 2017

"Good service."

- Angulo

The customer service was great. The many options I was given were all excelent. They offered me options that were satisfactory. Over all the experince was good.

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Recommend Dealer
Yes
Employees Worked With
Daniel Robles
Sep 11, 2017 -

Larry H. Miller Dodge Ram Avondale responded

Thank you for leaving us a review! We're glad you received awesome customer service. We look forward to working with you again. — Mike Messina, General Manager

July 26, 2017

"Resolved A Problem"

- southernjack

I had an issue with this dealership and it was resolved. I spoke with the service manager and he quickly resolved the problem I was experiencing.

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Recommend Dealer
Yes
Employees Worked With
Tim, Jacob
Jul 28, 2017 -

Larry H. Miller Dodge Ram Avondale responded

Jackie, our service department makes every effort to repair our customers’ vehicles efficiently and effectively. I am aware that we have been working with you to achieve a satisfying experience. We believe we have gone above and beyond to assist you with this repair. Please feel free to give me call at your earliest convenience if you’d like to discuss it further. My number is (480) 865-2048. Thanks, Mike Messina, General Manager

Jul 28, 2017 -

southernjack responded

Mr. Messina. All would have been well if your employees did not try to hide their mistake by lying. And, you failed to return several phone calls that my husband and I left for you. You have not tried to solve anything. I am left with taking our car back to your dealership, who I do not trust, to make this repair using coupons. Outrageous! I also had to write a complaint to your corporate office just to receive coupons. Incidentally, I have also filed complaints with the BBB, FTC and AZ Attorney Generals Office over this unbelievable treatment and disregard for the truth. It is so unbelievable that you would even suggest that I call you. You are ill-equipped to be in the position of General Manager.

June 19, 2017

"Worst experience ever!!!"

- Deluxe07

Don't know where to even start. Stay AWAY! From Larry H Miller and JACOB WHITE! The worst service writer. I got a survey in my email, filled it out. Mopar called me and seem to act like they where concerned about my issues. I took my truck into Avondale Larry H Miller and everything when south. One of my issues was my brakes, only the front right side squeaked, intermittent. They didn't even remove my wheel to inspect the brake system , I could see all the brake dust when I picked up my truck and my wheel nut key was still in the hidden spot I put it in. Jacob Whites answer was that "You have ceramic brake pads and they are rough ,When ever the brakes squeak just to slam on them and do a emergency brake stop" My second issue was that my steering wheel is starting to get wrinkles on the Leather. Jacob White told me that the Service Manager wouldn't fight for Mopar to cover it under warranty since I didn't buy the truck at Larry H Miller. When Jacob White submitted my pictures of the steering wheel he used his cell phone. I've worked for Lexus and Honda and now work for a bus dealership and everyone uses a digital camera so they can take a clear picture. When Mopar asked Jacob White the position of the wrinkles he lied and told them the location was 2 and 10 o clock and seem to be normal wear and tear. My truck is under a year old with around 11,000 miles when I took it in. I have pictures that prove the wrinkles are at 12 o clock but Mopar took Jacobs say. I regret buying a Mopar simply because the horrible customer service.

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Recommend Dealer
No
Employees Worked With
Jacob White
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