I dropped off my 2013 Laramie 1500 for V.I.C. Just going blank and resetting within a few 2-3 seconds while driving intermittently.
Also, having overhead console lights flicker, (I am a mechanic for 20 years, so I do my research before hand to seeexactly what needs to be replaced.)
Tech said just a light bulb, I’ve researched that and found that ram parts say it is complete assembly, and must be replaced as such.
Service advisor emphasized that it was just a bulb.
I said ok, not believing what the parts guy printed out from the dodge parts list which stated is not serviceable, but must be replaced as a complete assembly.
I mentioned the back up sensors on rear passenger side would constantly buzz when vehicle was put in reverse, so, I’ve been turning the park assist off so I don’t have to hear it.
Tech heard nothing, he forgot to turn off park assist.
Drove vehicle for many miles to try to replicate Vic going blank, said he found nothing.
I have been fixing cars and building custom cars for many, many years, I have 2 top of the line snap-on scanners that I own and use personally, but I assumed that dodge has their uconnect ram software interface that I do not have access to as that was why I took it in to a dealership.
Also, after 2 weeks and the dealer not knowing anything about my platinum extended warranty I spent a ton of money on, I went to dealer to pick up my truck so I could get back to work, found out that the service guy hadn’t even called my warranty company to see what was covered, and needed my truck dropped off again so tech could re-assess what was needed.
I was leery to at this point, as I knew the tech was not very knowledgeable, or just trying to screw me over.
Later, I again visited the parts dept to check on what was going to be covered with my warranty and surprise, surprise, dodge part numbers have been superseded and could not find the new part numbers.
My warranty is about to expire, and this will be coming up on a month with nothing done.
I’ve been calling, and leaving voice mails and emails to have mike from service call me back just to let me know what is going on and how we can proceeed, but I have never gotten a response to my calls, texts, emails, messages to the receptionist for him.
I even was put on hold for 45 minutes waiting to speak with him.
I would not wish that my experience ever happen to anyone.
It is the most frustrating thing I’ve encountered.
Just to expect to do their job. I’m truly saddened that is what dealerships have become with the quality of techs and service advisors and no body in their higher chain of command seems oblivious to it.
It’s made me feel the need to let everyone I speak to to know about my terrible experience at Larry h.miller on Havana, and I usually don’t ever do things like this unless it’s truly a terrible experience.
I will never go there again, and I recommend no one does unless you want a complete waste of time and money.