Larry H. Miller Downtown Honda Spokane

Car was not what they said. Needed tires. Dent in fender was not reported. Service on car was not complete, air filter dirty and low on coolant was not reported. Service on car was not complete, air filter dirty and low on coolant More

I very pleased 😀with my new Honda insight,and all the people there are great too. I give you all the best and and will definitely be able to tell all my friends you guys are the best in Spokane Washingto people there are great too. I give you all the best and and will definitely be able to tell all my friends you guys are the best in Spokane Washington thank you all. More

They will pick you up and take you home when needed. They always find a bunch of stuff wrong with your car And they always give You a written summary of those findings. always find a bunch of stuff wrong with your car And they always give You a written summary of those findings. More

Nice people to work with, Randy was very knowledgeable. Easy to work with. We were well taken care of. CR-V seemed to fix what we were looking for. knowledgeable. Easy to work with. We were well taken care of. CR-V seemed to fix what we were looking for. More

The service reps were friendly. The waiting area was Covid complaint. Fast service. Wait time was minimal. Excellent post review of the service. Answered all my questions. Covid complaint. Fast service. Wait time was minimal. Excellent post review of the service. Answered all my questions. More

The service representative went beyond my expectations to look beyond policy. I appreciated him listening and making a decision for my situation. Very nice experience! look beyond policy. I appreciated him listening and making a decision for my situation. Very nice experience! More

Always excellent service with Tyler and his mechanics. They are trustworthy in their diagnostics. Very friendly and helpful when I have so many questions. We appreciate their work. They are trustworthy in their diagnostics. Very friendly and helpful when I have so many questions. We appreciate their work. More

My experience was not great, to say the least. A specific "advisor" was rude and unhelpful. After 1 1/2 hours, I was told that the car would be done in 10 minutes. Over 20 minutes later I went up to check on "advisor" was rude and unhelpful. After 1 1/2 hours, I was told that the car would be done in 10 minutes. Over 20 minutes later I went up to check on it, and my advisor was complacent about it taking longer, though I had already warned them I had another appointment I needed to be at and they had assured me the car would be done in time. Then, I asked him about a complaint I had brought up while checking in the car and instead of trying to see if that issue would even be covered in my warranty (which, I bought the car less than 6 months ago and this issue had been there since purchase), he told me in a condescending manner that I was wrong and this was just normal wear and tear. First of all, it was an issue that has happened more than once a week, and was not brought to my attention before purchase. Though, the car had been in your care for quite some time, so there is no doubt in my mind that the issue was apparent before I bought it. Instead, he tried to sell me on a different service at extra cost to me to fix this problem. When I was not interested in this option and just simply asked if I could have my car back, he treated me as if I was dumb and said in not too kind of wording that I would just have to wait more. The person next to him took the initiative to actually go into the service area and expedite the service, which was all I was hoping for. Secondly, I paid ahead of time for the 3 services of the same kind, but I do not know if I'll be back to use the rest of them. More

Tyler is always very thorough and professional. He knows me and he knows my vehicle. He knows I want my vehicle in the best possible condition. He also knows I do not and will not waste money and he is al me and he knows my vehicle. He knows I want my vehicle in the best possible condition. He also knows I do not and will not waste money and he is always very honest with me. I know I could get maintenance done cheaper somewhere else, butI want the best and that is at your Honda dealership. More