Larry H. Miller Honda Murray

The people who work here have the biggest egos of any Honda dealership. I purchased a Honda which has been a total wish I would have gone somewhere else. They lie and misrepresent and try to get as muc Honda dealership. I purchased a Honda which has been a total wish I would have gone somewhere else. They lie and misrepresent and try to get as much money out of a sale as is just beyond understanding. I will never use this dealership again..... More

I purchased my most recent vehicle from Larry H. Miller Honda Murray on 05/06/2023. The customer service, at first, was great. I had made it clear I wanted to finance my loan through the Credit Unio Miller Honda Murray on 05/06/2023. The customer service, at first, was great. I had made it clear I wanted to finance my loan through the Credit Union I bank with, they said that would not be a problem. All the documents I signed reflected my Credit Union as my lienholder; perfect. A week after my purchase, I checked my bank account to see if my new loan had been added to my account. I did not see it on there. As someone who works in the dealership industry. I know my Credit Union usually funds deals pretty quickly. I let another week go by; still nothing. Three weeks after my purchase, I still did not see my new loan on my account. I called my Credit Union and they said they had not received anything from LHM. I tried getting ahold of my Finance Manager at LHM on (05/25), left a voicemail but did not hear back. I called again a day later and I was transferred to an Office Manager; was sent to voicemail, so I left a voicemail for them, as well. I did not hear back from them, either. On 05/29, I checked my Experian account and it indicated I had a new loan on a vehicle. The loan is for my new vehicle, however, the lienholder listed is Honda Financial, who, according to my documents, is not my lienholder. I called Honda Financial to get some answers from them, since no one at LHM wanted to bother with giving me a call back. They informed me they would be opening a case regarding this issue. On 05/30, I called LHM again; it happened to be my Finance Manager's day off. I left a voicemail. I did not hear back. On 05/31, my girlfriend and I decided to swing by LHM and see if someone there would be willing to assist. My salesman recognized us right away and walked us over to my Finance Manager's office. We sat down with him and explained the issue. He looked at my document copies and saw that, indeed, my Credit Union was listed as my lienholder. He did not know how this mistake could have happened. I truly believe it was an honest mistake and have been very patient about this whole thing. I just wanted this fixed. My Finance Manager shrugged it off, said he could not fix it, and told me to just refinance if I want my loan with my Credit Union. I know this can be fixed. I do not have a valid contract with Honda Financial. Honda Financial is aware, they, themselves, said LHM needs to correct this on their end. My girlfriend is a dealership Controller. I am in the finance department at another dealership. We were looked in the face and basically were told this was no longer their problem when we know that it is. I have not even received my Registration; I know it isn't too late. Even then, I confirmed with Honda Financial and LHM that they have the same set of documents that I do, which show my Credit Union as my lienholder, including my Title Application. This will be a nightmare when it comes to titling my vehicle, as well. To move on with my review: I called LHM on 06/01 and spoke to a Sales Manager. I explained the issue and he seemed to want to help fix this. He assured me I would receive a call from their other Finance Manager either Monday 06/05 or today, Tuesday 06/02. By 1 PM today, I still had not received a call, so I called to check in. The other Finance Manager did not know what I was talking about. It was clear there was a lack of communication. The Finance Manager I spoke with today assured me he would be getting with my original Finance Manager this Thursday to see what he needs to do to fix this. The lack of communication and diligence is asinine. I expected much better from LHM. The steps they need to take to correct their mistake are simple, especially being my vehicle isn't Titled yet. It is insane to me that they want to put the weight on me instead of just taking accountability for what I still believe to have been an honest mistake. More

Their service is getting slower and slower. They are shorthanded on staff (which happens, I get it), but they are still accepting appointments like they have a full crew. Example: our battery r They are shorthanded on staff (which happens, I get it), but they are still accepting appointments like they have a full crew. Example: our battery replacement took 4 hours today. You also cannot rely on their warranty work, as their file retention policies don't match their warranty lengths. They really need to improve their scheduling system and their communication about how long service will take, as well as improve their file retention policies to at least match the warranties tied to the files. Terrible service, and they did not honor their warranty. 1-star. More

Great service! I always feel confident that when bringing my car in, I'll get straight answers and quick turn around. I always feel confident that when bringing my car in, I'll get straight answers and quick turn around. More