Larry H. Miller Hyundai Peoria

Austin was helpful and appeared to be knowledgeable about my issue. One issue was brought to my attention that was resolved. Overall very satisfied. about my issue. One issue was brought to my attention that was resolved. Overall very satisfied. More

On a Monday, I scheduled an appointment online, for the following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, I was given a number to text, so as to be able to keep track of the real-time status of my cars repair work. After an hour and a half, I texted the number to get the status, and was shocked to see that my status was still at the “arrival” stage. I texted Mark and asked what was going on? He replied, “He’s working on it, and should be done soon. After checking the status several more times, it still read, arrival stage. An hour and twenty minutes after being told my car was almost done, I was notified my car was ready. As I was handed my keys, I was then informed, “We couldn’t fix your trunk latch because we have to order a part. You’ll have to come back when we have the part.” As I was got in my car, I checked the status as I had 5 minutes earlier. Suddenly: inspection, service, final touches, and ready for pickup have all been checked off. I left Larry Miller with the following questions: 1. Why would a service department schedule an appointment with me 3 days in advance to fix a recall, and then not have the parts necessary to complete repairs? 2. How about letting me know in advance you weren’t going to have the car part so I could reschedule a day when all the work could be completed at once? 3. Where’s the apology for not being able to complete a repair that’s been scheduled, due to your incompetence? 4. Why tout a text message system to let customers know the status of their car, if you’re not going to keep the status up-to-date? I was asked to leave a review, and I hope some improvements in service are addressed. More

Most friendly and helpful dealership I have ever been to. I highly recommend Larry Miller Hyundai. I highly recommend Larry Miller Hyundai. More

The work was done quickly and I was allowed a discount by using a coupon. using a coupon. More

Very good customer service Very Quick. Very nice. Good snaks and coffee in waiting room Very nice. Good snaks and coffee in waiting room More

I ended up spending a lot more than I anticipated due to recommended procedures. But there was no pressure from my Service Advisor, just a good explanation as to why the procedures were recommended. My Serv recommended procedures. But there was no pressure from my Service Advisor, just a good explanation as to why the procedures were recommended. My Service Advisor also recommended I go online and check for coupons which I did. This saved me a few dollars. The service itself was quick and efficient, the wait time wasn't bad at all. My car was washed as well, a nice touch. More

Great service experience with Mark. The pricing was fair and repairs were done quickly. I like the addition of the service notifications because I was able to determine what services we The pricing was fair and repairs were done quickly. I like the addition of the service notifications because I was able to determine what services were best for my situation More

I’m just now getting back to trusting again, but Dustin is great!! After having Ashleigh’s rudeness ect… is great!! After having Ashleigh’s rudeness ect… More

My most recent service was just for an oil change. They let me know about a few items that needed immediate attention which included photos and helped in the decision making. My service advisor, Melis They let me know about a few items that needed immediate attention which included photos and helped in the decision making. My service advisor, Melissa greeted me with a smiling face and I appreciate that she always remembers to ask about my car wash preference! Overall, it was a great service appointment and a Pleasant surprise upon check out with a discount! More

Great sales personnel and customer service. They take excellent care of their new and existing customers! They take excellent care of their new and existing customers! More