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Larry H. Miller Liberty Toyota Colorado Springs - Service Center

3.8

329 Lifetime Service Reviews

5115 New Car Dr, Colorado Springs, Colorado 80923

329 Reviews of Larry H. Miller Liberty Toyota Colorado Springs - Service Center

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November 07, 2018

"Positive input."

- Chareliza

Very friendly staff. Very helpful. Answered all my questions. Explained the different extras for the vehicles. I would recommend all my friends to check to check it out.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Philip, Billie
Nov 07, 2018 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Thank you for this kind recommendation! I am happy to hear our team could be of help with your questions. We appreciate you coming in to see us. If you need anything else, be sure to let us know. - Cherie Gallagher, Customer Relations Manager

October 21, 2018

"Great Experience"

- James

Jorge Ramirez provided excellent customer service providing information and options in choosing a replacement personal vehicle. His knowledge and understanding of the vehicles of interest were very helpful. Jorge's professional, courteous and customer oriented focus are much appreciated. Thank you for the great team of service and sales professionals at Larry H. Miller Liberty Toyota in Colorado Springs, Colorado.

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Recommend Dealer
Yes
Employees Worked With
Ray Hart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jorge Ramirez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Lombardi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shawna Freeman
Oct 22, 2018 -

Larry H. Miller Liberty Toyota Colorado Springs responded

James, we are so grateful that you would leave us this fantastic review. I am glad to know that Jorge and our teams here took such great care of you. We will certainly look forward to being of assistance to you again in the future. - Cherie Gallagher, Customer Relations Manager

January 07, 2018

"Service your car here at your own risk"

- From Away

This is the second time I've used this dealership to service my Toyota. The only reason I gave two stars rather than one is that the first service visit went well. This time was a nightmare. I made an appointment for a minor repair (under $25.00). I arrived and the person in back of me I overheard had been assigned the same service rep, so I suspected we had been double booked. So I offered twice to reschedule my appointment because I didn't want to wait. I was assured that there would be no problem. Well, two hours later I inquired about my car, and the repair I brought it in for hadn't even been started! The person that was in back of me also came up, and her repair hadn't been started either. Both were "on the lift," but hadn't begun work (I've got no idea what this means). Another couple was in back of us waiting and they'd been waiting for a front end alignment since 9:00 AM. It was now 4:45 PM! I assumed they hadn't waited all that time, but over 7 hours for a front end alignment? If this wasn't bad enough, they were trying to sell oil change agreements, when I ASSUME they knew they couldn't meet the commitments they already had. Furthermore, they not only didn't accept my offer to reschedule, but also felt no obligation to notify me that my car was going to sit there for over two hours. My advice to to avoid this dealership for service if you value your time.

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Recommend Dealer
No
Employees Worked With
Fred
Jan 11, 2018 -

Larry H. Miller Liberty Toyota Colorado Springs responded

I’d like to apologize for any miscommunication on our end. It wasn’t our intention to be an inconvenience or nightmare for you. I’d love to continue this conversation with you and see what I can do to ensure a great visit like your first. Please reach out at a time that works for you! Cherie Gallagher, Customer Relations Manager

November 14, 2017

"Best Customer Service! Thank you!"

- Judy & Bob K

Our Service Manager is Paul Reed, who has been our go-to-guy since 2001 back when we bought our Toyota Tundra. We recently bought a used Corolla from a private party and Paul has been very willing to share his knowledge and assistance with minor issues with this car. We appreciate having Paul in our life. He has been a dependable person that we rely on. Thank you, Paul Reed, for being the guy that is honest and is willing to work with us!

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Recommend Dealer
Yes
Employees Worked With
Paul Reed
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2017 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Hi Judy and Bob! Wow–thank you for continuing to choose us and I'm glad Paul has always been so helpful. I'll make sure to pass along your kind words and enjoy your day! Cherie Gallagher, Customer Relations Manager

September 20, 2017

"Kudos for Gary Haines"

- Shali Yehudit

Gary Haines has been our customer service representative since we bought our most recent Toyota three years ago - and, in all honesty, there aren't enough words in the English language to describe how we feel about Gary. He's not only friendly and personable, but he truly "bends over backward" to please the customer. He leaves no "stone unturned" when it comes to your car's maintenance requirements, and he does it all with the utmost professionalism. He is an absolute asset to the Toyota Corporation!

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Recommend Dealer
Yes
Employees Worked With
Gary Haines
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2017 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Shali, thank you for the outstanding review! We are ecstatic to hear that Gary has been able to help you out over the years with professionalism and efficiency. He is sure to be thrilled to hear your kind words. Please don't hesitate to reach out to us with anything else you may need. — Cherie Gallagher Customer Relations Manager

July 25, 2017

"Terrible Service....AGAIN!!!!"

- westjames45

Let me preface this review with the fact that every time I come to this dealership they screw something up, every...single....time! My wife has stopped going here and I should've done the same, but there's no way they could screw up an oil change a second time, right?? Nearly a week ago I scheduled an appointment for an air bag sensor recall on my 4Runner. When I scheduled the appointment I also scheduled a SYNTHETIC oil change and tire rotation. I arrived this morning and was greeted by the advisor, Jeff Beyer. He asked me what I was in for...I told him I scheduled an appt a week ago for the air bag sensor recall. Additionally, I want a SYNTHETIC oil change, tire rotation, and to please check my brake levels during the tire rotation. He said, "no problem, they do a free brake check in the 15pt multi-inspection." I thought great! Told him I needed their shuttle to pick me up at home and bring me back to the dealership at 12:30...he said I would have to schedule that myself. Jeff left me a voicemail at 1130 that my vehicle was completed, but didn't leave me any information about the shuttle. I called him back and he said, "oh, sorry, I forgot to leave it with you, here it is..." When I arrived he handed me the paperwork and I was charged $58...I read over it (because he didn't review it with me) and asked some questions. I asked what my brakes were measured at...he said the mechanic didn't write anything down and he would check. He came back and said your rears are at 4 and he wasn't exactly sure about the fronts, but they're better than the rear. I then asked about the multi-point inspection and Jeff said, "Oh, it doesn't look like it was done, or at least the paperwork wasn't filled out." I then questioned him on why it was a "conventional" oil change when I specifically made the appointment, and TOLD HIM WHEN I DROPPED OFF THE VEHICLE that I wanted a SYNTHETIC oil change. He said, "oh, I am not sure, I think they read the oil cap and we're short-handed today?" I informed him I've been running synthetic for a while and I needed synthetic. I also said this has nothing to do with being "short-handed, this has to do with listening and communicating my request for synthetic!!!" He said he would take it back to service and they would drain the oil and replace it with synthetic. I reminded him that I specifically requested this, twice, and it happened the last time I was at the dealership. He said it would be taken care of...25 minutes later it was complete. He said the bill is now $100! I said he should eat the cost because it was his fault for not listening and communicating the request and this happened the last time I was in. Additionally, I told him $100 for an oil change is ridiculous! He said, "eat what?" I went on to explain that it's the second time they've done this and they wasted another 25 minutes of my time. I'd be happy to pay for the conventional oil change, but he should eat the difference between conventional and synthetic. He said, "oh no, we can't do that, the synthetic oil comes in individual bottles and we have to charge for those, but I'll give you a 10% discount, if you would like it?" Seriously?? I then told Jeff I wanted the multi-point inspection and brake levels. He said he could "fill out a form and mail it to me." I said, NO, I don't want you to fill out a form, I want you to do your job and have it completed!" He replied, "well, you asked me to fill out a form." I told him I'd appreciate it if he did his job and not be a smartass!!!! As we walked outside he asked me if I had my keys...I said, "no, it's your job to give them to me so I am able to leave." He replied, "oh, what kind of vehicle did you have." I said, "you have to be xxxxxx kidding me Jeff! Do you remember anything?" So, in the end, I paid $90 (thanks for the 10%, lol) for a smart xxx service tech, synthetic oil change, tire rotation, didn't receive the promised multi-point inspection, and have no idea what my front brakes are at. I've always used Tire World on Voyager Pkwy, they charge $60 for a synthetic oil change and tire rotation, without the smart xxx tech. The only reason I gave Larry H. Miller another chance was to fix the recall. I will NEVER go back to this place again.

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Recommend Dealer
No
Employees Worked With
Jeff Beyer
Aug 30, 2017 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Hi West! I'd like to apologize for the frustrations we have caused you. It was never our intention to be an inconvenience to you or your wife and I'd like to make it right. Please reach out to me at the dealership to continue this conversation. Thank you for your time, Cherie Gallagher Customer Relations Manager

October 08, 2016

"Great service!"

- Joe L.

Great experience with Corey Kidwell at Liberty Toyota! It was my first 5000mi service on my new Tacoma. The truck was awesome but had one thing I was concerned with and also online I heard of a few trouble areas to check. I read about guys online that got blown off by the dealer in their state about the same concerns but Corey checked all the common trouble areas I asked for and also started a case with Toyota corporate on the concern I had. Two days later the new parts were in and my truck was fixed fast! Really happy with the service and especially Corey. Thanks again!

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Recommend Dealer
Yes
Employees Worked With
Corey Kidwell
Oct 10, 2016 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Thank you for your review, and for choosing Larry H. Miller Liberty Toyota Colorado Springs. We look forward to serving you again soon.

May 21, 2016

"Terrific follow on service"

- sinjem

Liberty Toyota has been terrific at handling our Toyota total care service. Scott was especially helpful at listening to our questions and having the techs confirm our 2015 4Runner was running perfectly. I'd recommend using Liberty for all Toyota servicing.

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Recommend Dealer
Yes
Employees Worked With
Scott
May 25, 2016 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Thank you for your review, and for choosing Larry H. Miller Liberty Toyota Colorado Springs. We look forward to serving you again soon.

May 13, 2016

"Needed tires. "

- TH

Great prices on tires and very quick. The technician showed the measurements and also recommended an alignment. We will be back for the next service.

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Recommend Dealer
Yes
Employees Worked With
Corey
May 17, 2016 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Thank you for your review, and for choosing Larry H. Miller Liberty Toyota Colorado Springs. See you soon!

February 09, 2016

"Air Bag Recall Repair"

- designer

My Appointment was for 10am. I was told the repair would take about 2 hours. I was checked in in a timely manner and I received my vehicle back in about 1hr and 45 min. The staff was professional and courteous. The waiting area offers soda, water and popcorn. My overall experience was a good one.

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Recommend Dealer
Yes
Employees Worked With
Joey Culbertson
Feb 12, 2016 -

Larry H. Miller Liberty Toyota Colorado Springs responded

Thanks for choosing Larry H. Miller Liberty Toyota Colorado Springs— we look forward to serving you again soon! —Shannon Mateer, Customer Relations Manager

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