Larry H. Miller Nissan Mesa

I would warn anyone against doing business will Larry Miller Nissan. They will refuse to do warranty work because “Nissan might punish them”, and instead blame the customer. They will also try and sell y Miller Nissan. They will refuse to do warranty work because “Nissan might punish them”, and instead blame the customer. They will also try and sell you services that were just completed on your vehicle. I had my Nissan Titan towed in the day after Memorial Day when I noticed something in the rear end was leaking. They quickly came back and said the rear differential actuator solenoid was broken off, and it wouldn’t be covered under warranty. They sent a short video of the failed part, but it did not support their claims. There was no impact of anything hitting it. The top front part of the differential would also be hard for anything to get to. They completely failed under the Implied Warranties provision of the Magnuson-Moss Warranty Act by disregarding a written warranty without sufficient evidence of an outside impact causing the part to fail. After going to Nissan corporate as recommended by the service advisor, I was unable to reach the person assigned to my case for 10 days as they were on vacation. After 3 voicemails and threatening legal action, the woman assigned to my case finally called me back and just repeated what the dealer said. How could she not? She was clearly on the other side of the world, and likely no automotive experience to know what she was looking at. After being there for 2+ weeks, I needed my truck back. I asked the advisor the exact cost of repair, as well as a timeline because I was looking at options of them doing it vs my mechanic. I was told the part was in stock, and work could start immediately. That was not in fact the case. They had to order the part, something happened in shipping, and it took 2 extra days. Once completed, I went to pick up my truck. The bill was more than I was told it was going to be. Once I showed this older gentleman the text of me being told the exact cost, he marched off mumbling under his breath. He took it to someone to correct it. I also want to acknowledge that my advisor did hunt down a coupon for me that saved me money, for which I appreciate. However, this should have been covered under warranty and I shouldn’t have been out of pocket at all. When my truck was in their service dept 2-3 months prior, they recommended the belt be changed. The next time I took it to my mechanic for an oil change, I had them replace the belt. When it went in for service this time, the belt had been 1500-2000 miles on it. Once again, they tried selling me a belt replacement. With all their “multi point inspection” promises all over their website, it would’ve taken 30 seconds for anyone with any level of automotive knowledge to pop the hood and see that the belt was brand new. I immediately can’t help but stop and think of people that might’ve been taken advantage of by this behavior, and I have reported the dealer to the FTC for consumer fraud. As the warranty on my Titan is nearing its end, I have begun to consider downsizing to a Frontier as my kids are now grown and I don’t need all the room. However, I would never purchase anything from this dealer and will be looking elsewhere. More

This dealership is amazing. They will work great deals when purchasing a vehicle and the service department is the best ever. They will work great deals when purchasing a vehicle and the service department is the best ever. More

Lisa was extremely professional and made my service call one that exceeded my expectations If you’re looking for outstanding service you should give Lisa a call—I’ve been having my cars serviced for over one that exceeded my expectations If you’re looking for outstanding service you should give Lisa a call—I’ve been having my cars serviced for over 50 years—simple put she the best I have ever seen More

Fast, professional, always checks with me before performing any additional work. Hello that is all. performing any additional work. Hello that is all. More

Had a very trying interaction with the service advisor about labor costs and not being fair to the customer. Left the dealership headed elsewhere, called the service manager to give him my take on his se about labor costs and not being fair to the customer. Left the dealership headed elsewhere, called the service manager to give him my take on his service advisor. He listened and did his own research on the situation, we came to an agreement and all parties in the end are happy. More

Brought titan in early and they got right on it. All fluids changed and advised transmission didn't need changing till 60,000. But had differential changed. Truck was washed and price was half of wh All fluids changed and advised transmission didn't need changing till 60,000. But had differential changed. Truck was washed and price was half of what the other dealership q UK oted. More

I’ve had good luck with Larry Miller Nissan. The service department is quick and efficient. Josue is great with explaining the tasks, and answers any of my questions. The service department is quick and efficient. Josue is great with explaining the tasks, and answers any of my questions. More