Larry H. Miller Toyota Peoria

Yesterday my son and I went into purchase a new car. He has excellent credit, paid off a car and bought another one and he is only 20 years old. He is also a disabled veteran. After a few test drives and t has excellent credit, paid off a car and bought another one and he is only 20 years old. He is also a disabled veteran. After a few test drives and talking in regards to price and payments we finally agreed on a price and terms. I'm not clear on why they brought the sales director over but they did and when he met us he was rude. He asked what our problem was we stated nothing we just wanted the best price and terms possible and advised what chevy was willing to do. Again at this time we were ready to buy the toyota. He laughed and said then go to that dealership. Both my son and I looked at each other and said ok, got up to leave. He started hackling my son who is a disabled veteran and yelling at us. I turned and said sir we are leaving and there is no reason for the disrespect or the yelling. He raised his voice and told me I needed to be quite for a minute and listen. I was actually being calm and respectful at this pint and had not even raised my voice. My son then yelled back to never speak to his mother that way and walked out. I asked for his card and went to walk out. The man followed me out to the car still yelling at me and my son even though we were trying to leave the premises. He hackled my son saying he would never get financing there ever and we wouldn't be able to buy a car anywhere, even though my son just purchased a new honda a few weeks ago. I was very scared at that point. I have never had someone attack us like that. The sales rep even apologized to us and said we did nothing wrong. We were ready to sign papers. I was actually scared for our safety at this point. More

Purchasing my new car from Lee Bommer at Larry Miller Toyota in Peoria, AZ was the best car buying experience I have ever had. Here is my story: After visiting a few other dealerships and not getting the Toyota in Peoria, AZ was the best car buying experience I have ever had. Here is my story: After visiting a few other dealerships and not getting the price or customer service I expected, I searched for my vehicle of choice on Larry Miller's easy to use website and requested an e-quote. Lee called me soon after and I told him what I was willing to pay for the car. I talked my husband into making the 'dreaded' trip to another car dealership. BUT we were so impressed when we arrived. Lee was so considerate of time - he had the vehicle washed and ready for us to test drive. While we were test driving it, Lee had our trade-in car evaluated. When we arrived back from the test drive and confirmed we were interested in purchasing the car, Lee had an offer in writing for the price I had requested over the phone! This all happened in less than an hour after we stepped foot into the dealership. We were so impressed!! I thought I was dreaming - were we really at a car dealership?!? We were given a generous amount for our trade-in, didn't have to spend hours haggling over the price with upper management, and we had the car we wanted at our price. We recommend Lee and Larry Miller Toyota to anyone who wants a pleasant, quick and affordable car buying experience. Thank you, Lee and Larry Miller Toyota of Peoria! More

Michael was an absolute delight to work with. He was polite, knowledgeable and extremely helpful. He made buying an automobile an enjoyable experiece. Made me a customer of Larry Millers. polite, knowledgeable and extremely helpful. He made buying an automobile an enjoyable experiece. Made me a customer of Larry Millers. More

I actually enjoyed buying a car from Larry Miller Toyota. We have bought several cars from there and had a good experience each time. In this particular case, our salesman Jim Gilbert showed us just what w We have bought several cars from there and had a good experience each time. In this particular case, our salesman Jim Gilbert showed us just what we were looking for without trying to sell us something we didn't ask for. It didn't take long to narrow down our top choices and make a decision. Since this vehicle was for our son, he offered various scenarios to make it work financially and the entire process didn't take nearly as long as I expected. Then we went to finance, which is usually the dreaded part of upselling! Chris Coleman was friendly, professional and a pleasure to deal with. He answered all our questions and we were out of there in record time. Usually, I take a salesman's card and file it away somewhere but don't necessarily seek them out when returning for my next vehicle. I will keep Jim Gilbert's card when I decide to trade in my current Toyota. More

Mike Ross took GREAT care of me. He clearly explained the process and the options I had for my car. Because of Mike and the good work by LMT I will return to this dealership for ever. Thanks Mike. process and the options I had for my car. Because of Mike and the good work by LMT I will return to this dealership for ever. Thanks Mike. More

We just purchased a 13 Highlander and from Mike and Chris and it was a pleasant and rewarding experience. As well I feel the price was very competitive after shopping around. Would highly recommend this de and it was a pleasant and rewarding experience. As well I feel the price was very competitive after shopping around. Would highly recommend this dealership to friends and family. More

Recenty bought a vehicle after having my previous car totalled in an accident. As is par for the course with car sales, there was a very attractive price listed online and when I went in to check out totalled in an accident. As is par for the course with car sales, there was a very attractive price listed online and when I went in to check out the vehicle learned I didn't qualify for any of their rebates, and there were significant add ons that put the vehicle about 2-3K outside my price range. I immediately got the high pressure sales tactic and regrettfully fell for it, since I was looking for a specific car that was only located in the north valley (I live in east valley), and had very limited buying time thanks to insurance limiting rental car time. I was shuttled between about four different sales/finance people (despite the fact that I paid cash), with additional sales people introducing themselves along the way. Talk about feeling like a number. And with all those people talking to me, would you believe only one person gave me a card. While most of the people were fine, there was one of the typical salesmen that left me with an "icky" feeling (yeah, and he was the one person I had a business card for). Because the car I came to see went from within my price range to outside my price range in within seconds, I spent over 5 hours at the dealer while they tried to track down the vehicle I wanted from a different dealer. They got the vehicle near the end of the day, but apparently without any of the vehicle's manuls. I briefly looked at the vehicle as they were cleaning it, but when I asked if I could get the car delivered to my rental car agency so I could exchange cars everyone realized that wouldn't happen that day. So I went home after a long day there, without paying anything or without taking home any paperwork. The next day I worked from home so I could deal with any other issues and take delivery. After a morning phone call where I was told someone would be calling me to set up a time to deliver the car, I waited 4 hours before calling back to make sure I was going to get the car that day, as I didn't want to pay one more day for the rental car out of my own pocket. What followed was a ridiculous number of phone calls, primarily about the missing vehicle manuals. I made sure to remind them that I did not have any paperwork, in fact I had to ask for the VIN number so I could at least spend some time getting my insurance updated while I waited on them. I did finally get my vehicle at the rental car agency. I do appreciate that they drove 45 min one-way to deliver the car, but the reality is I paid them enough for the car, I expected that service and would have argued for it if I had to. One thing slightly disappointing was that after I watched the car being washed the night before, it was clearly dusty and the windshield wipers had been used, leaving that long verticle line of dust down the edge of the wiper range. Really? Finally after going through their checklist, the salesman mentioned "one last thing," which was taking a picture of me with the car. Fine. But as he was ready to leave, I said, "Well, I am assuming you want a check for the car." I debated in my head whether to even say anything and see how long it would take them to realize I hadn't paid for the car. That's what happens when you have 4 different people working on one sale and no one talks to each other. Unbelievable. I'm not a car person, and don't get excited about cars, especially when forced to buy one after a teenage distracted driver totalled my car. But the best part of this experience was when the last salesman left and a sense of relief came over me. It's unlikely I would ever go back to Larry Miller for service since it is so far away. But the whole experience made me long for the small town dealer I worked with back east when I bought my last car, where I was treated much better, felt like they wanted my business, and didn't feel like I needed a shower after the whole experience. More

I just purchased a 2013 Toyota Prius V on Monday, 2/18. Although they are under serious construction, the experience was great Tony Cicala greeted us Saturday night initially and was very nice. A real Blue Although they are under serious construction, the experience was great Tony Cicala greeted us Saturday night initially and was very nice. A real Blue collar man I could relate to since we both owned our own businesses. We were then sent over to Kaytee Kelley on Monday since Tony got really tied up with other customers. What a gem she is! So nice and friendly, reminded me of my daughter! She even drove us to dinner since things ran long. Not your typical car dealership experience I had to say. What a pleasure to deal with! I highly recommend them! More

I have purchased numerous vehicles at the Larry Miller Toyota and Hyundai dealerships over the years. I return because I have always been treated fairly and the experience is outstanding. This time, I w Toyota and Hyundai dealerships over the years. I return because I have always been treated fairly and the experience is outstanding. This time, I worked with Kaytee Kelly. Although she was new to the sales team at Larry Miller, she obviously had previous sales experience and a passion for making sure her customers were placed in the right vehicle for THEM. She listened to what my needs were, we found the right vehicle that met those needs. So many times in the past, when I have visited other dealerships, the sales team attempt to up sale or redirect you to a vehicle they wanted to move off the lot without concern for my actual needs. I have never gone back to those locations. Shopping for a car is not the highlight of most peoples lives but Kaytee has that spark that makes a customer feel like family and turns the experience into a family visit (I look forward to Kaytee selling me a new car the next time I need one). I did not purchase or commit to the vehicle the first day, I rarely do. Kaytee remained available to assist, and a few days later when I returned, we were able to work a satisfactory agreement on the vehicle I purchased. For this portion of the visit, Kaytee was assisted by Sales Manager Joseph Villesot. I found him to be extremely knowledgeable regarding the Toyota product, straightforward with information and a determination to make sure I received the best deal I could. That is refreshing. He was outstanding and I am very satisfied with the process. The final portion of the process was dealing with finance and I was introduced to Finance Manager Elite Trice and he was terrific. He explained the different coverage plans, the pros and cons of each. After answering my questions, there was no brow beating to agree to any program, I had the choice and made the best selection based on my needs. Overall, I do not think anything could have been any better. I will highly recommend Larry Miller Toyota to family and friends. Thank you Jeff More

Bob Brawdy is, without a doubt, the best service manager I have ever worked with (and I have worked with quite a few, as I buy a new car almost every year). He went out of his way to make sure I was happy w I have ever worked with (and I have worked with quite a few, as I buy a new car almost every year). He went out of his way to make sure I was happy with my new car purchase, going beyond the extra mile to make sure a problem was taken care of ASAP, and in the correct manner. Every time I called Bob's work #, he answered (I thought about calling at 4 a.m., thinking he may even answer then). Bob is always polite, always friendly and respectful. In my case, he always made sure that the right information got to the right people at the right time. Bob deals with hundreds of people every week, and he treated me like I was important and his only customer. When I saw him again after two weeks, he actually remembered me! Where did you find this guy. He definitely belongs in customer service, or as a trainer on how to treat people. If you ever get any complaints about Bob, you probably had a customer who was a habitual complainer. I was impressed, and because of Bob, I will be back. Thanks. Bill Carrigan. Purchased a 2013 RAV 4 on January 13th. More