Our experience was not only easy and uneventful, but everyone at the dealer ship is friendly and concerned about their customers. D.J. was our Internet sales manager, she was very responsive to my wife's questions and concerns. DJ stayed with my wife and explained EVERY THING too her, so she had a very enjoyable drive home in her new Highlander. I can honestly say this was the most painless visit I have ever made to a car dealer. ONE BIG ATTA BOY to the dealership. And if I owned a business I would try to hire DJ away from this dealership, and take advantage of her customer care capabilities. She is truly an asset for Larry Miller Toyota.