Where do I even begin? From the first sit down meeting, I had a bad gut feeling. I understand salemen are trying to make sales, but if I'm spending tens of thousands of dollars, I'd like for it to be a pleasant experience. Before we even got to look at the car, Austin was asking all the preliminary questions (what I currently drive - BMW X5, fully paid off, etc.) and then wanted to discuss financing. I already had a preapproved loan from my bank prior to coming in, and he insinuated I had bad credit before I told him my credit score that I literally just got from my bank that day and he made a snarky response like "sure you do." We go out to test drive the car and he kept referring to it as a Kia...it was a Hyundai...he knew nothing about the car when we had done our research - which is fine, he sells Toyotas, not Hyundais. Then we go for a test drive where he proceeds to make offhanded comments the entire time. While we were test driving, we noticed the wireless charging wasn't working properly which was our main concern. He didn't take a look at it or offer to look into it or ask someone. Just said, "there's a warranty on it and there's a Hyundai right next door." Sorry that I don't want to drive a car off the lot just to take it to service. It doesn't make me feel confident about the quality of the vehicle. Anywho, we get back and he's just badgering us about making an offer and if not to "part as friends." We drove an hour each way to test drive the car, so yes, we had every intention of making them a reasonable offer. But Austin consistently insinutated that we would make a lowball offer resulting in no sale or that I'd have bad credit or could not afford the vehicle or that we were just there for fun. Between that and the wireless charging issue, we left. The next day, they dropped the price of the vehicle, so buyers, beware! We reported this to management, and they didn't seem great either. I've called the General Manager and left him a voicemail without a return phone call either. I'd save yourself the energy, money, and time, and take your business elsewhere. Literally anywhere else.