Larry H. Miller Toyota Peoria

I had two completely different service experiences recently, and the contrast couldn’t have been clearer. My experience at Toyota of Surprise was extremely disappointing. I brought my 2024 Tacoma i recently, and the contrast couldn’t have been clearer. My experience at Toyota of Surprise was extremely disappointing. I brought my 2024 Tacoma in for recall work and to fix an issue where the truck falsely detected a trailer connected. After keeping the truck for a full day, I was told it was resolved. I didn’t even make it out of the service port before the same warning appeared again. When I went back inside, the advisor I spoke with was dismissive, said he had no context, and came off snarky and unprofessional. There was no ownership of the issue and no real effort to make it right. I ended up leaving and deciding not to return for service. In contrast, I drove a few extra miles to Larry H. Miller in Glendale — and the experience was exactly what you’d expect from a professional service department. They properly diagnosed the problem, fixed it within a day, communicated clearly throughout the process, and even provided a free loaner vehicle. The staff was respectful, transparent, and focused on resolving the issue the right way. I’ve purchased a used vehicle from Toyota of Surprise in the past and had a good experience, which makes this recent visit even more disappointing. Meanwhile, Larry H. Miller earned my trust immediately with their professionalism and follow-through. Going forward, Larry H. Miller will be my go-to dealership for service. More

Ran my credit more than 3 times. After 2 times said they put name in wrong spot and said it would be a soft but it was a hard inquiry Don't Trust them After 2 times said they put name in wrong spot and said it would be a soft but it was a hard inquiry Don't Trust them More

Sale rep was fine. They lived up to what and how people feel about car dealerships. Didn’t work on the price of the car and only looking to screw a customer. I put 30k They lived up to what and how people feel about car dealerships. Didn’t work on the price of the car and only looking to screw a customer. I put 30k down on a 39,800 Highlander with a credit rating over 800 and the finance guy went with standard rates didn’t try to get us a better rate. Don’t go to this dealership they only look to screw a customer. More

Since 2021, I have bought 3 brand new vehicles at LM Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, Toyota and one used vehicle. The used vehicle was purchased a few months ago. Upon buying the used vehicle, I was told it had new tires, new battery, and full service etc, etc. Within a few months of purchase, tires were found to be 5-6 years old (wow my bad for believing the store and not checking for myself), and the battery needed to be replaced. After I paid for these services, I had told my salesman what happened and within a day, he called me from the GM Sean's office, with Sean the GM present and speaking to me in the background. I was told I would receive 800.00 of the total bill in a refund. I was first told the woman who cuts the checks was out of the office until the following week, and upon her return, my check would be cut. When that did not happen, I called to check on it and was transferred to a couple of different people, whom "knew nothing about this." I was told I would receive a call back and matters would be handled and figured out. I still have not received that call back or a check in the mail. I am very disappointed as a return customer, who has never even asked for a price drop on any vehicle I have purchased. Will be buying my next new car elsewhere:(. More

This dealership is horrible to deal with because they lie straight to your face. Get everything in writing before you leave. straight to your face. Get everything in writing before you leave. More