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Larry H. Miller Toyota Peoria - Service Center

Peoria, AZ

4.6
1,247 Reviews

1,247 Reviews of Larry H. Miller Toyota Peoria - Service Center

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March 25, 2017

Service , i.e. replace CV Boot and Wheel Alignment was done in the forecast time and also within the cost estimate. Both Todd and Michael were a pleasure to More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd, Michael Moore
Mar 28, 2017 -

Larry H. Miller Toyota Peoria responded

Thank you for such a positive review! We try to make everything as smooth as possible for our customers, and it looks like we nailed it. If you don’t mind, I’ll share this review with the management team, as well as with Todd, Michael, and Brenda. We’re lucky to have incredible customers like you! -- Jay Carley, General Manager

March 24, 2017

Awful service department. In 2 successive months, I had to bring back my car to repair the same thing and was charged twice. Never will buy another car or have repairs here aga More

by Antar Brobostigon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 20, 2017 -

Larry H. Miller Toyota Peoria responded

Antar, I’m disappointed to hear that your experience with our service department was lackluster. I would like to look into this matter more. Please reach out to our service center so we can discuss resolving this matter. -– Jay Carley, General Manager

March 16, 2017

Everyone was very professional and friendly Answered all my questions on the vehicle. Very helpful getting our loan and rate approval. Excellent service overall! Service dept. excellent too! Wo More

by tgkarlsrud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Conger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tont DeLuca, Mariano Morante
Mar 16, 2017 -

Larry H. Miller Toyota Peoria responded

Congrats on the new Tacoma. We are glad to hear that your purchase was smooth and simple. Please let us know if you need anything else. -- Jay Carley, General Manager

March 15, 2017

Great Service As always, Scott knows what my car needs and what I need for the dealer to do with me. He once again has my interests at heart. The entire Service Dep More

by glamgram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hallowell
Mar 16, 2017 -

Larry H. Miller Toyota Peoria responded

We are happy to hear that you and Scott have a great working relationship. Thank you for trusting us to service your car and we hope to see you again. -- Jay Carley, General Manager

March 14, 2017

came in for final 25k toyotacare service supposed to include tire rotation as indicated on service writeup. had appointment for 11:30 am with Brandon. while waiting walking around new vehicl More

by 000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Apr 20, 2017 -

Larry H. Miller Toyota Peoria responded

I’m sorry to hear that your experience with ToyotaCare and our service center was subpar. It’s our goal to meet — and exceed — the needs of every customer that comes through our doors. Please contact us so we can talk about this situation directly. – Jay Carley, General Manager

March 09, 2017

Amazing Service I had a million questions and they were all answered. Always received a call back in a timely matter and my vehicle was repaired quickly. More

by Ashleyscharboneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2017 -

Larry H. Miller Toyota Peoria responded

Thank you for your review! I am glad that we could provide you with an informative visit and get your vehicle repaired quickly. We look forward to continuing to serve you. Jay Carley, General Manager

March 06, 2017

Smooth service Always get great service on my vehicle I get notices when the service is due which helps with the reminders. Prices seem reasonable and fair More

by Amollon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Whelan
Mar 06, 2017 -

Larry H. Miller Toyota Peoria responded

Thank you for coming in for a service visit recently. We strive to provide the best service in town! Please let us know if there is anything else we can do for you. -- Jay Carley, General Manager

March 02, 2017

Preys on the elderly does unnecessary repairs My 72 year old mother went there for free recall work on the airbag they put here car on the rack inspected her brakes and charged her over $500 for p More

by Kevinle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Emerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2017 -

Larry H. Miller Toyota Peoria responded

Kevin, we’re sorry that your mother’s experience with us did not meet expectations. I want all of our customers to feel valued and respected. Please reach out to me or to our customer service department so we can discuss this incident in depth. Thank you, Jay Carley, General Manager

January 29, 2017

No surprises No hassle.this a routine maintenance service at 28000 miles. I bought the three oil change service package,which is a reasonably good deal. Been havin More

by TedfromSCW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
melissa sutton
Jan 30, 2017 -

Larry H. Miller Toyota Peoria responded

Thank you so much for leaving our service team a 5-star review! We appreciate your loyalty to us! -- Jay Carley, General Manager

January 26, 2017

SD Visitor I am a winter visitor and my car needed an oil change and recommended service for miles driven. We were treated with friendly greetings and directed More

by SD visitors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 27, 2017 -

Larry H. Miller Toyota Peoria responded

Thank you for leaving our service team a 5-star review, we appreciate it! -- Jay Carley, General Manager

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