Larry H. Miller Toyota Peoria

I had two completely different service experiences recently, and the contrast couldn’t have been clearer. My experience at Toyota of Surprise was extremely disappointing. I brought my 2024 Tacoma i recently, and the contrast couldn’t have been clearer. My experience at Toyota of Surprise was extremely disappointing. I brought my 2024 Tacoma in for recall work and to fix an issue where the truck falsely detected a trailer connected. After keeping the truck for a full day, I was told it was resolved. I didn’t even make it out of the service port before the same warning appeared again. When I went back inside, the advisor I spoke with was dismissive, said he had no context, and came off snarky and unprofessional. There was no ownership of the issue and no real effort to make it right. I ended up leaving and deciding not to return for service. In contrast, I drove a few extra miles to Larry H. Miller in Glendale — and the experience was exactly what you’d expect from a professional service department. They properly diagnosed the problem, fixed it within a day, communicated clearly throughout the process, and even provided a free loaner vehicle. The staff was respectful, transparent, and focused on resolving the issue the right way. I’ve purchased a used vehicle from Toyota of Surprise in the past and had a good experience, which makes this recent visit even more disappointing. Meanwhile, Larry H. Miller earned my trust immediately with their professionalism and follow-through. Going forward, Larry H. Miller will be my go-to dealership for service. More

This dealership is horrible to deal with because they lie straight to your face. Get everything in writing before you leave. straight to your face. Get everything in writing before you leave. More

We purchased several cars from Larry Miller Hyundai on Bell Rd. over the years. We have passed the older cars down to our kids or other relatives. One of the cars we passed down to my son was 2011 Hyundai Bell Rd. over the years. We have passed the older cars down to our kids or other relatives. One of the cars we passed down to my son was 2011 Hyundai Sonata. When the car was 9 years old the car's engine locked up at 80,000 miles. We took it into Larry Miller's shop and found out the drive train was warranted for 100,000 miles and the car was also under a recall for the same problem. The engine was replaced and returned back to use about two weeks later. About 6 months ago and about after 30,000 miles the engine completely blew up. There was nothing but smoke and oil everywhere. We took it back to Larry Miller to find out what had happened. This time the Dealer said they would not fix the car or even talk to us about how an engine with only 30,000 miles would completely fail. I myself have been a mechanic for close to 50 years so I decided to pull the engine myself. What I found was an engine that was nothing but junk. This engine had burned out valves, old and broken piston rings and to my best estimate this engine had to have over 200,000 miles on it. In my opinion Larry Miller had taken my car in and stuck a junk engine in it and returned the car back to me because they felt that I would never know. The average customer would never know that this was the type of warranty work that was being performed on their cars by Larry Miller. I also had a newer Santa Fe with 40,000 miles it. Two weeks ago, I traded the car for a Toyota. I have no trust in Larry Millers. warranty work. More

We had no appointment but a tire with a screw they fixed it right away it right away More

I was pleased with the service I received. But in my previous visit for oil change I waited 5 and a half hours for that service. Very upsetting. And that is way I gave you 2 stars But in my previous visit for oil change I waited 5 and a half hours for that service. Very upsetting. And that is way I gave you 2 stars More