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Larry H. Miller Volkswagen Lakewood

Lakewood, CO

4.5
877 Reviews
Call Dealership (720) 907-0927
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8303 W. Colfax Avenue

Lakewood, CO

80214

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877 Reviews of Larry H. Miller Volkswagen Lakewood

May 22, 2024

I like the ease of making a service appointment online, checking any specials and getting maintenance performed by VW technicians. More

by J. W. Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katalina Jones ⭐️⭐️⭐️⭐️⭐️
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Helpful
May 22, 2024

Made a service appointment for 9:30, waited until 4 pm and no one had even looked at the car. I probably won't go there again. More

by jcurtisshill
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Diaz, Dana Cocchiaro
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Helpful
May 21, 2024

Unpleasant experience, service representative made me feel like I was inconveniencing him. Estimate was way out of line. I won’t have the work done there. More

by Keningolden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Sierra
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May 22, 2024 -

Larry H. Miller Volkswagen Lakewood responded

I'm very sorry to hear about your unpleasant experience and the way you were treated by our service representative. It's important to us that our customers feel valued and respected, and I apologize for any inconvenience this caused. I would like to investigate this matter further to understand what went wrong and ensure it doesn't happen again. If we have not already spoken, please contact me directly so we can discuss your concerns and find a resolution. I look forward to straightening this out and providing you with a better experience in the future. - Alex Young, General Manager, (303) 237-1311

Helpful
May 19, 2024

Sal and his team always provide great service. We are always happy to take our car knowing that they will take care of us. More

by brennen.burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
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Helpful
May 16, 2024

I went in with 3 concerns and 2 were dismissed as fine(1 wasn’t fine) The moonroof screen was stuck and the mechanic yanked it apart and put a hole in the fabric. Then he hit my door handle on something an More

by jennifer.dietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Sierra, Larry Diaz, Dana Cocchiaro
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May 19, 2024 -

Larry H. Miller Volkswagen Lakewood responded

I'm very sorry to hear about the damage to your car and the unsatisfactory service you received. This is not the standard we strive for, and I understand your frustration. I will investigate this matter further to understand what went wrong and ensure it is addressed promptly. If we have not already spoken, please contact me directly so we can discuss your concerns and find a resolution. I look forward to straightening this out and restoring your confidence in our service. - Alex Young, General Manager, (303) 237-1311

May 22, 2024 -

jennifer.dietsch responded

Update, After calling Larry Diaz a couple times to go further with this matter he did all me back and I asked him for a diagnostic refund of the $188.28. He said"if that will make you happy". It doesn't make me happy because now my car is in worse condition then it was before I went there. I'm still waiting for that to show up on my credit card. I tried calling the General Manager today Wednesday 5/22/2024. He is out for the week and I will try to reach him this following Monday to see if they can somehow correct the damage to my car.

Helpful
May 15, 2024

They were very nice & listened with a situation that my car didn’t have any problem More

by Ldale2272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
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Helpful
May 14, 2024

Excelente servicio muy rápido la atención fue súper agradable se siente en confianza gracias por su servicio More

by jovael127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra, Dana Cocchiaro
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Helpful
May 04, 2024

I have been going to the dealership for seven years and find that they are reasonable in cost and always do the right thing! More

by Alhovland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra, Larry Diaz
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May 04, 2024 -

Alhovland responded

A great dealership!

Helpful
May 02, 2024

I liked that it was very well organized, and especially the service line that was very convenient, thank you! More

by ibgonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
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Helpful
April 28, 2024

I am not a fan of buying a car. The pressure and the time to figure out financing. But I have to say I truly had a better experience than I anticipated. Alec our knowledgeable ca More

by patymlopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsee Madsen, Alec Vasquez
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Helpful
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