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Larson Ford - Service Center

Lakewood, NJ

5.0
161 Reviews

161 Reviews of Larson Ford - Service Center

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March 24, 2020

Great I had a great visit. Sat with Mitch and had a great conversation while I waited. In and out in half hour. Thank you for a good service call. Steve Fe More

by Steve f.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Mar 26, 2020 -

Larson Ford responded

We are glad you had a positive experience! Our team appreciates the feedback!

March 11, 2020

Great service from Larson Ford (again) I just want to commend the guys at Larson Ford once again. I brought both my Fusion and my son's Focus in for service. Pat serviced my car and made su More

by jsiegel.nj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat (Service tech)
Mar 11, 2020 -

Larson Ford responded

Thank you for the kind words! We are always happy to assist!

February 18, 2020

The service department was excellent but the car itself is troublesome. Not only was it recalled for a coolant problem but it also had to have a new motor put in because of antifreeze leakage. Lastly the h More

by Tony
Recommend Dealer
Yes
Employees Worked With
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Havrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Sperling
Feb 20, 2020 -

Larson Ford responded

Thank you for the feedback! Our team aims to provide the best service possible.

February 13, 2020

We have had Mitch as our adviser whenever possible. Our experience has always been a good one. We have leased with Larson for several cars & always used your service facility. More

by martinkomisar
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Feb 14, 2020 -

Larson Ford responded

Thank you so much for your positive comments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 04, 2020

Never had a problem in the past but I got a lemon. Service personnel really good but I was without vehicle for seven weeks and promised 2 months of payments for inconvenience. Still waiting. More

by Joe Kelly
Recommend Dealer
No
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Pellicano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert F. Barranger Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou service manager , Eileen Conlon
Feb 05, 2020 -

Larson Ford responded

Thank you Joe for your feedback and compliment regarding our service staff. The delays were due to back ordered parts from the manufacturer and beyond our control, However our service department did open up a case with Ford and we are requesting additional assistance on your behalf. Thank you for your patronage and patience. We will be in touch soon. Sincerely, Larson Ford's Service Team

January 31, 2020

As usual, my service went well. They changed my oil and installed an update to my F150 Ford Sync system in a timely manner. I always enjoy seeing my service rep Mitch as he's very knowledgeable about my More

by John
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Jan 31, 2020 -

Larson Ford responded

Thank you for the excellent review! Our team appreciates it!

January 23, 2020

Employees are always responsive and helpful. Service issues explained and fixed in a timely fashion. I have been a Larson Ford customer for over 20 years and would recommend them to others. More

by bwallace619
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Larson Ford responded

Thank you for the outstanding feedback! We are glad you had a great experience in our dealership!

January 17, 2020

On time friendly fixed problem will go back for service .the service department was clean and waiting area was comfortable John Kaiser was efficient and helpful More

by ljr3939
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Larson Ford responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

January 09, 2020

Been a customer for 13 years. Service advisor Mitch is awesome. In all my years of owning cars I have never went back to dealers for service. They are all rude and rip you off. Not Mitch, he tells you More

by Pack8404
Recommend Dealer
Yes
Employees Worked With
Capt. Ron Hrank , Mitch Sperling
Jan 09, 2020 -

Larson Ford responded

Thank you for the outstanding feedback! We are always happy to assist!

January 01, 2020

Always a good experience I have been having my auto serviced here for teh past 7 years. Always honest, professional and prompt, right from the original purchase through to se More

by wcook27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Capt. Ron Hrank
Jan 02, 2020 -

Larson Ford responded

Thank you for the kind words! We are always happy to assist!

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