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Larson Ford - Service Center

Lakewood, NJ

5.0
158 Reviews

158 Reviews of Larson Ford - Service Center

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February 13, 2020

We have had Mitch as our adviser whenever possible. Our experience has always been a good one. We have leased with Larson for several cars & always used your service facility. More

by martinkomisar
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Feb 14, 2020 -

Larson Ford responded

Thank you so much for your positive comments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 04, 2020

Never had a problem in the past but I got a lemon. Service personnel really good but I was without vehicle for seven weeks and promised 2 months of payments for inconvenience. Still waiting. More

by Joe Kelly
Recommend Dealer
No
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Pellicano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert F. Barranger Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou service manager , Eileen Conlon
Feb 05, 2020 -

Larson Ford responded

Thank you Joe for your feedback and compliment regarding our service staff. The delays were due to back ordered parts from the manufacturer and beyond our control, However our service department did open up a case with Ford and we are requesting additional assistance on your behalf. Thank you for your patronage and patience. We will be in touch soon. Sincerely, Larson Ford's Service Team

January 31, 2020

As usual, my service went well. They changed my oil and installed an update to my F150 Ford Sync system in a timely manner. I always enjoy seeing my service rep Mitch as he's very knowledgeable about my More

by John
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Jan 31, 2020 -

Larson Ford responded

Thank you for the excellent review! Our team appreciates it!

January 23, 2020

Employees are always responsive and helpful. Service issues explained and fixed in a timely fashion. I have been a Larson Ford customer for over 20 years and would recommend them to others. More

by bwallace619
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Larson Ford responded

Thank you for the outstanding feedback! We are glad you had a great experience in our dealership!

January 17, 2020

On time friendly fixed problem will go back for service .the service department was clean and waiting area was comfortable John Kaiser was efficient and helpful More

by ljr3939
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Larson Ford responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

January 09, 2020

Been a customer for 13 years. Service advisor Mitch is awesome. In all my years of owning cars I have never went back to dealers for service. They are all rude and rip you off. Not Mitch, he tells you More

by Pack8404
Recommend Dealer
Yes
Employees Worked With
Capt. Ron Hrank , Mitch Sperling
Jan 09, 2020 -

Larson Ford responded

Thank you for the outstanding feedback! We are always happy to assist!

January 01, 2020

Always a good experience I have been having my auto serviced here for teh past 7 years. Always honest, professional and prompt, right from the original purchase through to se More

by wcook27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Capt. Ron Hrank
Jan 02, 2020 -

Larson Ford responded

Thank you for the kind words! We are always happy to assist!

December 20, 2019

Disappointed. Missing a small part after recall service performed that I know was there when dropped off but was told they don't know what happened to it and I'm on my own. Very disappointed. More

by kdvse
Recommend Dealer
No
Employees Worked With
None, Mitch Sperling
Jan 03, 2020 -

Larson Ford responded

Kdvse, customer service is our top priority. Can you please send us your best contact info so we can reach out and resolve this issue? Thank you! Rob Larson Vice President 732-363-8100 x502

December 20, 2019

Excellent service, friendly knowledgeable people in the service department. They keep you updated on everything that is going one with the needs of your vehicle. More

by Pvillone
Recommend Dealer
Yes
Employees Worked With
Mitch Sperling
Jan 02, 2020 -

Larson Ford responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

November 22, 2019

I found the sales person to be friendly and informative. I initially worked with the Service Dept when I purchased my Ford and found them to be helpful and efficient. However, the one time I dealt with the More

by kovj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Sperling
Nov 25, 2019 -

Larson Ford responded

We are glad you had a great experience! We hope you enjoy your new Ford!

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