Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton Chrysler Jeep Dodge RAM responded

cjohnson73, thank you for your feedback! We're glad to hear that you received timely and great customer service. We appreciate your recommendation to friends and family for their service needs. If you ever need anything else or have any questions, feel free to reach out. We're here to assist you!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback from your recent service visit to Lawton CJD. We here at Lawton CJD put customer satisfaction at the forefront of our daily operations. When you originally came into our store on Jan 18th we discussed the concerns that you were having. You also stated that you were in the buyback process with Jeep but wanted to see if we could help address your concerns. You had 28 concerns on the repair order and we had an agreement to work on some at a time due to the poor service you received elsewhere. We also know that the majority of the concerns were very intermittent. We operated your vehicle for over 100 miles trying to duplicate your concerns. We also reached out to jeep looking for some assistance as well. You have had this vehicle at multiple stores and have had no "luck" in getting the items you are concerned about repaired. We also ran into a dead end as well on most of them. You also provided documentation (STAR Bulletins) that actually do not apply to your particular vehicle or concerns. Since they do not apply they were not completed. Yes, I agree, your advisor should have been in contact with you more often. I do apologize for your vehicle receiving damage while at our location. We did send it out to get repaired even though it states that we are not responsible for damage on vehicles left at our facility. I agree that we should have put some fuel back in your vehicle as a courtesy. I am offering a fill up for you if you wish to receive it. I do apologize for your experience not being to your expectations, and hope you find resolution from Jeep for your concerns. Please feel free to reach out if you have any questions. Thank you, Todd Brown

GREENXTREME2000 responded

Todd, How would you take it if you took your vehicle to the dealership that is supposed to be FACTORY CERTIFIED TECHS, and then when you drop it off you wrote down the miles {which was 21576} but then when you picked it up the service writer had wrote it up showing that it came in with 21969! That is a HUGE deal to me, I know that our Jeep was drove WAY OVER 100 MILES, cause when we dropped it off to you all on January 18, 2024 I had just filled the tank, and wrote down the miles, see I got use to doing that after 30 years of owning my own trucking company. There is NO WAY, in the world that in only 100 miles you all burned through a full tank of gas, and the day I came up there to get the paperwork out of the Jeep to get plates renewed sometime in February there was mud slung all up the passenger side, and there is still currently red mud in the door jams, {Just to let you know we don't go down dirt roads EVER}. So someone was definitely using it for something other than a test drive, plus there were SALT PACKETS in the passenger seat, {remember my wife was sitting there the day we dropped it off, so there is NO WAY we put them there}. While you all had our Jeep we were getting alerts from our Jeep app saying: SPEED ALERT 87 mph, CURFEW ALERT after 6:00 pm the vehicle was still out driving somewhere, we also got a BOUNDRY ALERT showing that the JEEP left the city of Lawton. All these issues still nothing were addressed and still having the same issues we had, before we dropped it off, its like nobody wants to fix things anymore they just want peoples money and pretty much don't want to hear from them again until they need another vehicle. Well I'm not one of those people, our money is hard earned and you all need to stand by the warranties and FIX THE PROBLEMS AND STOP TRYING TO COVER UP THE ISSUES BY JUST SAYING: " Can not duplicate" and think its going to go away, because us consumers have had ENOUGH.

Lawton Chrysler Jeep Dodge RAM responded

POORBOYWELL, thank you for letting us know about your experience. We're glad to hear that your truck was repaired under warranty, and we appreciate your patience during the process. If you have any further questions or concerns, please feel free to reach out. We're here to assist you.

Lawton Chrysler Jeep Dodge RAM responded

Gcbrookes, thank you for sharing your wonderful experience with Sean! We're delighted to hear that he provided you with fantastic service and effectively addressed your vehicle's complex problem. Your satisfaction is our priority, and we're thrilled to know you would gladly work with Sean and our service department again. If you need anything else in the future, don't hesitate to reach out. We appreciate your feedback and your solid 10/10 rating!

Lawton Chrysler Jeep Dodge RAM responded

JB, thank you for being a valued customer and sharing your experience! We're thrilled to hear that you consistently receive exceptional service when bringing your vehicles in for maintenance and warranty work. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your continued trust in our dealership!

Lawton Chrysler Jeep Dodge RAM responded

Thanks for your feedback! We're pleased to hear that our staff is friendly and helpful, and that we prioritize our customers' interests for both sales and service. Let us know if there's anything else we can assist you with.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, smjohnsoncpht! We're delighted to hear that Anthony and Tanner provided excellent service and took great care of you. We appreciate your business and look forward to welcoming you back to our dealership in the future. If you have any questions or need assistance, please don't hesitate to reach out.

Lawton Chrysler Jeep Dodge RAM responded

Thank you, papajohnduncan, for sharing your experience! We're glad to hear that you had a good experience with us and that you were treated with courtesy. It's great to know that everything was explained thoroughly and that you received a reminder of upcoming suggested maintenance. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!

Lawton Chrysler Jeep Dodge RAM responded

Thanks for sharing your positive experience, Ricky! It's great to hear that Sean provided you with excellent service and kept you informed throughout. Glad everything worked out well for you! If we can be of further assistance, please let us know.

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Luann40194! We're glad to hear that you found our response quick and courteous, and that we kept you informed about our process and pricing. Your satisfaction is our priority!