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Lawton Kia - Service Center
Lawton, OK
1,771 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,771 Reviews of Lawton Kia - Service Center
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August 22, 2020
Okay so I wasnt going to leave a review because it wouldn't all be nice but since I've gotten a notice every day to leave one I guess I will. Yall came to pick up my vehicle and a). The guy was high wouldn't all be nice but since I've gotten a notice every day to leave one I guess I will. Yall came to pick up my vehicle and a). The guy was high as a kite and smelled of straight marijuana. But since I needed the service I let it go. B). Vehicle looked great aside from this thick sticky substance outside the driver side window that looks like spit and for a giant greasy hand print right on my passenger side seat. C) there were two plugs in my cup holders I have never seen before and have no clue where they came off of. When I booked my oil change, there was no option to wait inside the facility. I assume this is due to covid but I have no choice but to do that since I have no ride and i have children (my husbands vehicle only facilitates three people). That is why i needed it picked up which I appreciate. However, I dont appreciate my vehicle looking worse than when I sent it away. I know it was needing a vacuum and a wash and I appreciate that, but I think you guys can level with me that the discrepancies above arent really acceptable. Thank you for the free oil change. More
by brileielm
Verified CustomerEmployees Worked With
Amanda Lattrell
August 17, 2020
My husband was happy with the service, unfortunately someone parked our car to wash it and forgot about it, only to be reminded by my husband who asked about it 30 minutes later. While it's not a big de someone parked our car to wash it and forgot about it, only to be reminded by my husband who asked about it 30 minutes later. While it's not a big deal and things happen, when you are waiting with a small child it's not an ideal situation. I remember every time I went to a different service, workers wrote a note on our documents that I'm here with baby/child which was an indication for them to kind of hurry (that's how they explained it to me) I had fabulous memories with them for taking care of us the best way possible and respecting out time more than anything. More
by marta89us
Employees Worked With
Amanda Lattrell
August 17, 2020
The overall help and friendliness is always great.Everyone try their best to help you. Allan Dacci will help get answers for you at any time.. great.Everyone try their best to help you. Allan Dacci will help get answers for you at any time.. More
by LITTLEJIM5
Employees Worked With
Other Employees :
Amanda Lattrell, Markienna Turner, Kimberly Walters
August 14, 2020
Clean place. Friendly service department, didnt buy car here but they treat me like a high priority customer. Only 6 more words to go there here but they treat me like a high priority customer. Only 6 more words to go there More
by thatguywiththefaceyo
Employees Worked With
Amanda Lattrell, Barbara Lavendusky, Frank Seitz
August 14, 2020
Friendly professorial service. Only concern was they said I needed front struts replaced at $800+. Went to Firestone for a second opinion, they said the struts were fine. I needed front struts replaced at $800+. Went to Firestone for a second opinion, they said the struts were fine. More
by Optima Eagle
Employees Worked With
Barbara Lavendusky
August 14, 2020
Amanda is very sweet and welcoming. Makes coming here a delight and very easy process. Everything was quick and easy was in and out like nothing. Thank you for everything! delight and very easy process. Everything was quick and easy was in and out like nothing. Thank you for everything! More
by gomezgilbert001
Employees Worked With
Josh Gibson, Amanda Lattrell
August 12, 2020
Kind of difficult to have a good experience when almost all the employees are NOT wearing masks BUT the customers are. The mayor mandated we wear masks, BOTH Employees AND Customers. all the employees are NOT wearing masks BUT the customers are. The mayor mandated we wear masks, BOTH Employees AND Customers. More
by DUKEHENRY82
Employees Worked With
Amanda Lattrell
August 09, 2020
Customer Service Amanda Lattrell and Barbara Lavendusky are top of the class for customer service, professionalism and honesty. They always provide prompt service and Amanda Lattrell and Barbara Lavendusky are top of the class for customer service, professionalism and honesty. They always provide prompt service and I completely trust them to take care of my car and me without question. It is very rare to find such outstanding customer service. As long as they are in the Service department Lawton Kia will be my car dealership. David Turner More
by DWTBRYSON
Employees Worked With
Other Employees :
Amanda Lattrell, Barbara Lavendusky, Frank Seitz
August 09, 2020
Satisfied customer Amanda treated me as a valued customer. She was genuinely interested in my concerns and questions. Amanda kept me updated on the progress of the serv Amanda treated me as a valued customer. She was genuinely interested in my concerns and questions. Amanda kept me updated on the progress of the services being performed on my car. More
by Satisfied customer
Employees Worked With
Amanda Lattrell
August 08, 2020
Fantastic customer service, as usual! Everything was done properly and I was kept up-to-date during the process. Always a pleasure to have my car serviced there. properly and I was kept up-to-date during the process. Always a pleasure to have my car serviced there. More
by Taraspencer
Employees Worked With
Amanda Lattrell
