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Lawton Kia - Service Center

Lawton, OK

4.6
1,773 Reviews

1,773 Reviews of Lawton Kia - Service Center

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November 18, 2024

This is the fourth kia I have purchased. The service department is one of the main reasons. More

by bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, Renee
Nov 18, 2024 -

Lawton Kia responded

Thank you for your loyalty and kind words! We're thrilled to hear our service department has been a key part of your experience. Here's to many more years of driving Kias with confidence! 🚗💙

November 17, 2024

Very good customer service and professional. I had an oil change and a complimentary car wash and it was done in a decent time frame but the car wash could have been done a little better. More

by vj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, VJ! We're glad you had a positive experience with our customer service and timely service. We appreciate your note about the car wash and will work on making it even better next time. See you again soon! 🚗✨

November 14, 2024

I was surprised of what great service they gave me. thank you.Ill be back. More

by carrascodawn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not positive of the department .
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, Dawn. We are pleased to hear you were satisfied with the service you received. We look forward to assisting you again in the future.

November 14, 2024

Just wasn’t happy for the outcome of my repairs. Very strange situation and lack of communication on both ends More

by smith00153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deborah Johns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Lawton Kia responded

We apologize for the inconvenience, Smith. I am happy to speak with you to discuss your concerns further. Please call me directly at 580-771-3275.

November 14, 2024

Fast and friendly service. Service advisors and manager friendly. Waiting room and dealership clean and comfortable More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for the positive review, JB! We're glad to hear you had a fast and friendly experience, and that you were comfortable during your visit. We look forward to seeing you again! 🚗✨

November 14, 2024

Allan was very friendly, professional, and helpful! ! Great to work with! Lobby was very clean and comfortable. More

by tbears118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for your kind words! We're thrilled to hear Allan provided such a great experience, and we're glad you enjoyed the comfortable lobby as well. We look forward to working with you again!

November 14, 2024

they . Suppose to vacuum the car and they did not vacuum the back floor.that day More

by Thomas Ingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Dacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lawton Kia responded

Thank you for your feedback, Thomas. We apologize for the oversight with the vacuuming and appreciate you bringing it to our attention. We’ll make sure to improve for your next visit!

November 13, 2024

Allen was very helpful and and answered all my questions I had. He took time out to listen to my car before and gave me my options before I agreed to anything. He was a joy to talk to. He understood my mist More

by Karin.Holben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with Allen
Nov 18, 2024 -

Lawton Kia responded

Thank you for sharing your experience, Karin! We're so glad Allen could provide excellent service and take the time to listen to your concerns. We look forward to seeing you again for any future needs!

November 07, 2024

Deborah and her team took good care of me when I went to get my 50,000 maintenance on my Kia. They even took me home and when my car was done, they dropped off the vehicle at home so I didn’t have to use Ub More

by naa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Lawton Kia responded

Thank you, naa07! We’re thrilled to hear that Deborah and the team went above and beyond to make your service experience seamless. Making sure you're comfortable and well-informed is our top priority. We look forward to taking care of your Kia again in the future!

November 05, 2024

Great place and customer service is above and beyond. Always take my Kia’s there for repairs. More

by mmgoombi59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deborah Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Luttrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Lawton Kia responded

Thank you, mmgoombi59, for your kind words and trust in us! We're thrilled to be your go-to for Kia repairs and are always here to provide exceptional service. Looking forward to serving you again!

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