Legend Porsche Audi VW

I went to the appointment with my lease agreement in hand looking at my buy out quote as $12,182.24. I was very excited and thought it was a great deal, I love my car and want to own it. I have put enough looking at my buy out quote as $12,182.24. I was very excited and thought it was a great deal, I love my car and want to own it. I have put enough money in it and thought it was my best way to go. I didn’t have to buy a new car for over $20,000. David looked at my account I told him I wanted to buy out my lease and it was up in August. I also told him I paid this month for July as well which on July 7, 2010 the amount of $292.00 was deducted from my bank account. He punched the keyboard and told me I was paying close to $4,000 more. I asked why he told me about some fees, warranty, lemon law coverage, and penalty for closing out the lease. I told I paid this month, he told me if I get over charged they have to credit me that money. I showed my lease agreement and it said nothing about fees, warranty or lemon law. He was not very descriptive at all for me and when asked why he said “that is what the computer is telling me”. I thought this doesn’t sound right, but okay I get a 7 year warranty and maybe that’s taxes with it. He goes through the computer contacts my bank, the approve my loan for 3.9% and he said what a great rate, you will pay $272.00 for 7 years. Okay I pay $292.00 now does that sound right? Is that a good rate? I was naïve I thought it was okay, but something told me i’m not sure if he is being honest and I shouldn’t really go through with this. Turns out on the retail certificate of sale the car was sold to me for $16,542.00, The receipt from legend had a warranty for $1.00 plus tax $1,426.75 the total was $18,060.75. My loan then turned out to be $20,037.20. Feeling that I have been taken advantage of as a first time buyer of a car out of a lease I asked many people to overlook the agreement I signed and asked them about their experience buying out a lease and I even went to another Volkswagen dealership who told me to go back immediately. I was told that I was taken advantage of big time and was not explained properly the agreement. More

Horrible experience. The sales person that I had to deal Horrible experience. The sales person that I had to deal with was Brett. He would not return my phone calls and the receptionist would lie about w Horrible experience. The sales person that I had to deal with was Brett. He would not return my phone calls and the receptionist would lie about what hours he was working. His only means of communication would be texting when clearly I told him to call my cell phone. I put down my deposit and was told I would get my car in two days. It took Brett 10 days to inform me that " It doesn't look good". It didn't look good because he couldn't get the color that I wanted which was candy white. If he would've explained and told me how difficult it was to obtain that color I would've picked a different one. When I went to get my deposit back they were very rude and stated that I needed to bring the yellow copy that was given to me. They told me that the check has cleared and I have to go to the bank and get a form and then bring it back to them. Funny thing is that I put the deposit on my credit card! On top of that Brett emailed me the next day and stated: "If there's an offer you want to make, no matter how ridiculous, let me know and I'll take it to management. What's the worse they could do, say no? They love me too much to fire me but I'll work any magic I can for you. Thanks again for the chance to do business together." Please do yourself a favor and do not buy a car from this dealership it will save you a lot of stress. Platinum Volkswagen is the way to go. I got my candy white Jetta in a day with no problems. More

This dealership was very professional and everything was done in a timely manner. I got the car even before I was due to get it! They are a strongly recommended dealer! done in a timely manner. I got the car even before I was due to get it! They are a strongly recommended dealer! More

I called ahead to make an appointment to have my one-year-old leased Jetta serviced and inspected at its 10,000 mile mark. I was told to come in at 9:30 a.m. and I told them I was staying with the c one-year-old leased Jetta serviced and inspected at its 10,000 mile mark. I was told to come in at 9:30 a.m. and I told them I was staying with the car since I had no way home. When I arrived at 9:30, Dawn reiterated again that I would be staying with the car and they would try to have me "in and out in no time." Well three, yes 3, hours later, I was finally leaving. My car sat in front of the building for two hours while I read my newspaper waiting. I finally went to ask and she said they were moving it in and when the papers came out, she'd come to get me. I waited and then asked her again about my car, explaining that I have a second VW Jetta one-year-old to bring in on Thursday for the exact same thing. What can I do not to wait? Can I come in at 7 a.m.? Well, she said, no one will be here at 7 a.m. but you can come at 7:30 a.m. and the mechanics start at 8 a.m. and there is only one other car at that time. Well, time kept ticking by. Now I was on the 2 1/2 hour wait. I asked her again if there was another way to do this; can I drop my car off the night before? Yes, she said and handed me an envelope for the keys. I asked about my car. She said they were washing it and it would be right out. I waited outside, no car. I went back in and as I came in, she went out the back door. Another woman sitting at her computer said, "I think she went for your car." So I went back outside. Still no car. I started to walk around the back but came back into the office. At that point a service man came in carrying keys and I asked if they were mine. "Oh, I don't know," he said, and handed me the keys without asking for ID or anything. Luckily it was my car at 12:30 p.m. and guess what? It wasn't washed! So what was I waiting for? And there was a courtesy car sitting right out front but no one bothered to ask if I wanted to use it. Here's what Honda did for my husband the next day for his car being inspected: greeted him by name under a tent, wrote his ticket and sent him inside, asked if he was staying and if so did he want a doughnut and coffee, asked if they could take him back to his office in a courtesy van, and picked him up. Honda has SERVICE; this dealership DID NOT! More

I just leased a new 2011 Audi A4 from this dealership. This is the second car in a row I have leased from Ed at Legend. Ed Jaffe is the best dealer I have ever dealt with in my entire life. His attentio This is the second car in a row I have leased from Ed at Legend. Ed Jaffe is the best dealer I have ever dealt with in my entire life. His attention to customer service and his quality of work was absolutely exceptional. I had received the BEST price for this car, and I know this because I shopped the same deal around to multiple dealers. Everyone in this place was VERY friendly, (even the FINANCE guy, hah). My overall experience was ABSOLUTELY GREAT and I will be a customer here for MANY years to come! More

Best experience I've ever had with a car dealership. Low pressure, friendly, informative and completely helpful in all respects. I would strongly recommend Legend, even if it's not close to where you live. pressure, friendly, informative and completely helpful in all respects. I would strongly recommend Legend, even if it's not close to where you live. (The closer Audi dealership to where I lived was the opposite experience). Excellent service. More

I have been buying Audi's from Legend for over 15 years. Each time I go in for a new Audi, my experience is one of ease and satisfaction. Both their sales and service departments are top notch, and raise th Each time I go in for a new Audi, my experience is one of ease and satisfaction. Both their sales and service departments are top notch, and raise the bar for other dealerships to reach. Ed Jaffe has made each purchase experience pleasant and hassle free. I will continue to look to Legend Autorama for my new car needs. More

We were shopping for a Q5 and this model ... a hot seller is in short supply. Other dealers therefore, mostly were not interested and were seemingly overpriced. Brian the manager at Legend on the other hand is in short supply. Other dealers therefore, mostly were not interested and were seemingly overpriced. Brian the manager at Legend on the other hand was different. He is very customer friendly, knowledgeable and professional. Brian is truly interested in building his business based on a mutually successful relationship. We were able to agree on a great value price and the deal was done painlessly. It was a very refreshing experience purchasing this vehicle from Legend. They have my strongest recommendation. More

I initially posted a negative review about a visit I had to this dealership. Shortly after I was contacted by Brian Paige (the manager) who I can tell was very customer focused and cared deeply about the re to this dealership. Shortly after I was contacted by Brian Paige (the manager) who I can tell was very customer focused and cared deeply about the reputation of his dealership and sales reps. Brian offered to make everything right and his sincerity (along with the majority of positive reviews for his dealership) convinced me that my experience was an anomaly and one that Brian will address with his staff to assure it doesn't happen in the future. More

I have leased 3 Audi's from this dealership since 2003. They have provided great service at the right price. When issues have arisen they have always gone the extra mile to find solutions. Their Sales Ma They have provided great service at the right price. When issues have arisen they have always gone the extra mile to find solutions. Their Sales Manager, Brian Paige, made my latest purchase go smoothly. More