Attention to detail and customer oriented.
Given frequent updates on issue and work on vehicle. Made to feel comfortable and that they were there to help me. Not usual for lme at car dealershi
Given frequent updates on issue and work on vehicle. Made to feel comfortable and that they were there to help me. Not usual for lme at car dealerships. This was warranty work, so I paid nothing out of pocket. However I was made to feel I was the most important customer they had.
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by PCaramihai
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Legend Porsche Audi VW responded
Hi Mr. Caramihai, thank you for the amazing review! We are thrilled to learn that our team was able to keep you informed and provide you with outstanding service. Our ultimate goal is the satisfaction of our customers, and it brings us great joy to know that we were able to achieve that goal during your visit. Thank you for the kind words and for taking the time to let us know about your service visit. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
One of the best dealerships I've ever worked with.
.. I am definitely buying from the again.
.. I am definitely buying from the again.
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by DIVEDP99
Verified Customer
Verified Customer
Apr 09, 2024 -
Legend Porsche Audi VW responded
HI Mr. Spinella, thank you for your wonderful review! We're delighted our team provided you with an amazing car-buying experience. We appreciate the recommendation and look forward to welcoming you back for your next car purchase. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
It was a pleasant experience.
Working with Victoria & Ivy was a pleasure. Thank you so much.
Working with Victoria & Ivy was a pleasure. Thank you so much.
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by jjjh7
Verified Customer
Verified Customer
Mar 26, 2024 -
Legend Porsche Audi VW responded
Hi Jacqueline, thank you for your great review! We're delighted you had a wonderful sales experience with our team. Thank you for taking the time to let us know about your experience and for choosing Legend Volkswagen! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
Bought two cars in 2 weeks bc the process was just so
convenient. Victoria was a great salesperson and the finance manager was amazing as well. Great experience!
convenient. Victoria was a great salesperson and the finance manager was amazing as well. Great experience!
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by vjs0325
Verified Customer
Verified Customer
Mar 07, 2024 -
Legend Porsche Audi VW responded
Hello Mr. & Mrs. Licata, thank you for your continued support and positive feedback! We're delighted to hear that both of your purchases with us went smoothly and that Victoria and Ivy provided you with a wonderful experience. Thank you for choosing Legend Volkswagen once again and for taking the time to tell us about both of your visits. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
Our experience start to finish was nothing short of
amazing! Victoria couldn’t have been more helpful and the whole process was extremely fast, efficient and convenient.
amazing! Victoria couldn’t have been more helpful and the whole process was extremely fast, efficient and convenient.
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by vjs0325
Verified Customer
Verified Customer
Other Employees Tagged:
Victoria
Feb 29, 2024 -
Legend Porsche Audi VW responded
Hello Mr. & Mrs. Licata, thank you for your kind words! We are delighted to hear that you had an exceptional experience with us. We always aim to make the sales process as convenient as possible for our customers and we are pleased to know that Victoria made it quick and easy. We’ll be sure to pass the great feedback along to her! Thank you for choosing Legend VW and for taking the time to tell us about your visit. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
The sales team was extremely impressive with their
problem knowledge and professionalism. Jaime and Victoria definitely provide a white glove level of service. It’s our 5 purchase with this dealersh
problem knowledge and professionalism. Jaime and Victoria definitely provide a white glove level of service. It’s our 5 purchase with this dealership and cannot say enough about service. 10 out of 10
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by SYACOOBI
Verified Customer
Verified Customer
Jan 16, 2024 -
Legend Porsche Audi VW responded
Hello, thank you for your great review! We're pleased to hear that both Jamie and Victoria provided you with excellent service during your sales experience. We strive to always have well informed and knowledgeable staff and we're happy to see this aligned with your visit. We are very grateful for the continued loyalty and look forward to welcoming you back for your next purchase, thank you for choosing Legend VW once again! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
Just insanely disappointed.
Started off excellently with Victoria, who was very nice and attentive of my needs and situation regarding purchasing a vehicle on short notice. When
Started off excellently with Victoria, who was very nice and attentive of my needs and situation regarding purchasing a vehicle on short notice. When I was transferred away everything fell apart. I had communicated my intentions to the sales team multiple times, and somehow still fell on deaf ears. I had a deal in place in Friday to pick the vehicle up Monday, only for that deal to somehow fall apart as they sold the car on Saturday. To my chagrin, the sales team not only did not notify me, but when I followed up I was told “Nevermind.” As someone out of state I had organized all my documents, my travel and travel related costs, and financing before I had left and found out halfway through my journey that the car had been sold. I was told I needed to put a deposit down or go through some of the paperwork to buy the vehicle if I wanted to hold it, BOTH of which I was more than willing to do but was never even mentioned by the sales team so I assumed with the verbal agreement they would hold the vehicle for me. Just so unhappy with the sales team, and was truly played pretty badly by this dealership. While I am out around 600 dollars for my transportation costs and sacrifice leaving work early, the way this dealership acted toward me is what I am the most disappointed in.
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by Chris
Oct 24, 2023 -
Legend Porsche Audi VW responded
Hello Chris. We apologize for the frustrating experience you had with our dealership, and we understand your disappointment. Your feedback is valuable, and we appreciate you sharing your concerns with us. We would love to connect with you and see how we can instill our trust in you for a much better visit for you next time. You can reach us at customercare@legendautogroup.com. Please write us an email with your best contact information and the best time for us to get in contact with you to review your situation.
Every step of the process was great.
From Victoria in sales, to Ivy with finance I felt comfortable and taken care of every step of the way. All aspects were explained meticulously and q
From Victoria in sales, to Ivy with finance I felt comfortable and taken care of every step of the way. All aspects were explained meticulously and questions were encouraged to make certain I was happy with the deal on the vehicle.
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by PCaramihai
Verified Customer
Verified Customer
Mar 28, 2023 -
Legend Porsche Audi VW responded
Hello PCaramihai. Thank you for your wonderful; review! We're happy to hear you had a wonderful experience with Victoria! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Auto Group #thelegendautogroup member of the Legend Auto Group #thelegendautogroup
Rectified
Dealer with Victoria in this process has been great, she is a true professional with outstanding customer service skills. Victoria responded to my q
Dealer with Victoria in this process has been great, she is a true professional with outstanding customer service skills. Victoria responded to my questions quickly no matter how many I had, I would recommend dealing with Victoria for your purchase
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by jakeisles
Aug 07, 2018 -
Legend Porsche Audi VW responded
Hello jakeisles,
There may be some miscommunication at play here and we are sorry that your calls went unanswered. If you transferred plates from your trade vehicle to the new vehicle we would not have charged you for a new registration. If you opted for new plates then once you surrender the old plates to the DMV they would refund you. Please call us to discuss it further so we can get everything straightened out. Ask for Victoria (631)691-7700.
Thank You and Drive Safe!
Aug 07, 2018 -
Legend Porsche Audi VW responded
I just spoke with my general manager on your behalf. The registration came back in July with the correct amount to charge. We cross reference all deals and over payment checks go out this month for all registration we got back in July. I am sorry it didn't go smoothly and that the calls weren't answered, but I am glad you reached out to us.
Aug 07, 2018 -
jakeisles responded
Hi, I did transfer plates and questioned Ed why I was being charged a whole new registration fee. He said i who'd get ax refund in the mail, refund never came. I called the DMV and they said I would not get refund from them. Dmv said it looks like your dealer overcharged you. I estimate I am due around $150
Aug 14, 2018 -
Legend Porsche Audi VW responded
Hello Once Again,
It is great that we were able to work together to clear up the air and figure out your plate transfers. We are always here to help you if you need anything in the future! You can always contact us at customercare@legendautogroup.com. Have a wonderful week and please remember to drive safe! Rep: Legend Volkswagen #legendvolkswagen member of the Legend Auto Group #thelegendautogroup
Most amazing friendly sales professionals I ever met!
Ms. DeVivo met me at Legend VW dealership and introduced to the sales specialist Gasper. He and Victoria made my car research at Legend VW very friend
Ms. DeVivo met me at Legend VW dealership and introduced to the sales specialist Gasper. He and Victoria made my car research at Legend VW very friendly and promissing.
Gasper introduced me to Mr. Sam DeMartino Legend VW Sales Manager who has shown customer oriented exceptional service and hassle free approach.
I would strongly recommend to everyone to approach Ms. DeVivo and Gasper and Sam without any hesitation and be sure to get a professional and satisfying car buying experience.
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by Mamed K.
Other Employees Tagged:
Gasper and Sam
Nov 29, 2017 -
Legend Porsche Audi VW responded
Thank you so much for taking the time to write this on our behalf. We pride ourselves on treating our customers the way we would expect to be treated. Better yet, the way we would want our mom's treated when buying a car! We wish you a very Happy Holiday Season!!! If you ever need anything, please do not hesitate to contact us at customercare@legendautogroup.com. Enjoy the rest of your week & remember to drive safe! Rep: Legend Volkswagen #legendvolkswagen member of the Legend Auto Group #thelegendautogroup