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Legend Porsche Audi VW

Massapequa , NY

Overview
Employees
Reviews
Vehicles
4.8
568 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
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5775 Merrick Rd.

Massapequa , NY

11758

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Showing 568 reviews

February 15, 2024

My experience with Brian was successful while purchasing a car every went smooth and I got everything I asked for More

by Car
Recommend Dealer
Yes
Employees Worked With
Brian Siegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for taking the time to write us a great review! We're delighted to hear your car buying experience was satisfying and that Brian was incredibly helpful. Thank you for choosing to buy with Legend Volkswagen and we hope you enjoy your new ride! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 13, 2024

Heather and Team were great to work with…professional and pleasant! Kept me up to date throughout the service process and were very responsive. More

by bt156630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! We're delighted to hear that our team displayed great professionalism and communicated effectively during your service visit. We'll be sure to pass the kind words about their work along to all of them. Thank you for choosing Legend VW to service with and for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 10, 2024

I always love the service and the team; however, the additional 3% credit card fee on auto service is egregious after paying $199 per hour for labor. Legend management, you may lose long standing patro More

by HAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ladd
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Feb 12, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for taking the time to leave us some valuable feedback. We are pleased to hear that our team has always done a great job and we appreciate your continued support. Regarding your concerns about the additional credit card fee, we understand your frustration and we are sorry for any inconvenience this may have caused. We always aim to provide transparency with our pricing when possible and we apologize if we fell short. Our customer's satisfaction is incredibly important to us and we appreciate you taking the time to let us know about what we could do better. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 09, 2024

Service was fast and courteous… that is a reason that I am a customer of your group ( both of my cars; VW Jetta SE, and Porsche Macan are purchased at your dealership. More

by toothdoc1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Piotr Motyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Legend Porsche Audi VW responded

Hello Yury, thank you for the amazing review! We're delighted to hear that your service was completed promptly and our team provided you with amazing customer service. We appreciate your continued support and would like to thank you for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

Helpful
February 08, 2024

Everything is always first class. Heather always takes the time to explain all work and costs More

by CATDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Legend Porsche Audi VW responded

Hi Doug & Catherine, thank you for your amazing review! We're delighted to know that you always have an amazing experience with servicing with us. Heather is a valued member of our service team and we'll be sure to pass the kind words along. Thank you for taking the time to leave us a great rating, we really appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 08, 2024

The staff is exceptional. They were cordial and handled the paper work in a timely manner. More

by Marie Y. Faustin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivy Feinsilver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria and Eric Marine were very professional as well.
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Feb 09, 2024 -

Legend Porsche Audi VW responded

Hi Marie, thank you for the great review! We're pleased to hear that you had a pleasant experience with our staff and that everything was completed promptly. We appreciate you taking the time to leave us a great review and thank you for choosing Legend Volkswagen! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 06, 2024

Worst experience of my life from the time I walked in to lease the car and buy it out. A huge review will follow. More

by kathrynhopp16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivy Feinsilver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd
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Feb 08, 2024 -

Legend Porsche Audi VW responded

Hello Kathryn, we are sorry to hear that you did not have a good experience with our dealership. Your feedback is important to us and we would appreciate the opportunity to address any concerns you had during your recent sales experience. If you are willing, please email us at customercare@legendautogroup.com with the best time to contact you. It is important for us to know when we fell short of your expectations and we look forward to making things right. Our customer's satisfaction and trust are incredibly important to us. Have a great week & drive safe. Rep: Legend VW

Helpful
February 05, 2024

Heather Schmitt over in the service dept is wonderful. Had a 9 am service apt, car was taken in immediately. Ended up buying out our lease during the hour and a 1/2 wait with Brian Siegel. Drove down to A More

by jacmar317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Siegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivy Feinsilver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Jaclyn, thank you again for your amazing review and continued loyalty! We're pleased to hear that your service, sales, and finance experience all went incredibly well. Our team works hard to make the whole process smooth and easy and we appreciate the compliments about their work. We will be sure to pass all of your kind words along. Thank you for over 18 years and we look forward to more great visits! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 05, 2024

Recently moved in the area, looking for reputable service for my Audi, they seemed to have the best reviews. So I made an appointment online, for approximately 2 weeks out with a loaner vehicle. They call me More

by chouj888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reception
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Feb 06, 2024 -

Legend Porsche Audi VW responded

Hello Mr.Chou, we apologize for any inconvenience caused due to our short supply of loaner vehicles. This is an ongoing issue we have been working to solve and your feedback is greatly appreciated. Our receptionists make sure our customers stay well informed of this issue while we are in the process of fixing it. We would like to apologize again for any miscommunication and we hope we can leave a more positive impression if you choose to service with us in the future. Rep: Audi Massapequa

Helpful
February 02, 2024

The service was quick and great. Excellent communication and kind service from Jack. Appreciated the updates. More

by jennifer.ziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Jennifer, thank you for your wonderful review! We're delighted to know that Jack kept you consistently updated and that your service was completed promptly. We appreciate you taking the time to write us about your visit and thank you for choosing Legend VW! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto

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