Legend Porsche Audi VW

Had a great experience at Legend VW. Louis was extremely knowledgeable of the vehicle and helped me get the exact car I was looking for. He was not pushy at all and made me feel very comfortable when decidi knowledgeable of the vehicle and helped me get the exact car I was looking for. He was not pushy at all and made me feel very comfortable when deciding to lease my new Tiguan. I could not be happier with the service and vehicle. This was the first time I went to a car dealership and did not walk away frustrated. No games, just great cars and service. Would absolutely recommend Legend VW. More

Had an amazing experience with Louis. He was quick, professional and super patient with me. He went above and beyond to make me happy and find the best model for my needs and budget. I also really appr professional and super patient with me. He went above and beyond to make me happy and find the best model for my needs and budget. I also really appreciated his modern approach of communication- as a full time working Mom during a pandemic being able to text info instead of spending hours at the dealership was great. Louis was never aggressive or pushy it was a perfect experience with him the entire process and I look forward to going to him for my next car!!! The dealership however wasn’t as impressive. What originally brought me to this location was I needed a key replacement. My first impression was getting yelled at by an employee ‘You’re not REALLY gonna park there are you?!!’ When I pulled up to the garage. There was no signage as to where I should go and I was confused...getting yelled at wasn’t appreciated. The service team also ordered the wrong key to program and I was informed after I sat for an hour. I had to go back a week later and after I had to ask they took off a few dollars but that was ridiculous. The only good thing that came out of that was meeting Louis and he really turned it around with his style and class. More

Dave the associate that helped me was friendly & professional. I got my car back quickly, it works well & it was cleaned. Dave explained to me upon pickup everything that had been done, the warranty professional. I got my car back quickly, it works well & it was cleaned. Dave explained to me upon pickup everything that had been done, the warranty & several other bits of pertinent info about the service. Overall I was satisfied. More

This is the 3rd car purchased from this dealership. Every aspect of the entire car purchase was handled both professionally and courteously. The car was delivered on schedule and I received expert instructio aspect of the entire car purchase was handled both professionally and courteously. The car was delivered on schedule and I received expert instruction on all of the many high tech options available. I really want to thank Charlie Gore for all of his assistance. I am very pleased with the entire experience! More

Michael was very helpful and friendly. He was on time for our appointment and worked with us and gave all his attention to us Thank you very much! our appointment and worked with us and gave all his attention to us Thank you very much! More

I Went in for a software update and received 5 star service. Didnt have to wait to long...The waiting area is nice and comfy . service. Didnt have to wait to long...The waiting area is nice and comfy . More

Great service, on time and professional. Will always go to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to More

Dave was very professional,very personable,and very informative. Happy with the service Would recommend Dave to other Audi owners Thank you Dave Dave is an assets to your company informative. Happy with the service Would recommend Dave to other Audi owners Thank you Dave Dave is an assets to your company More

Second visit to the service department and I had a wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn. wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn. More

Legend Auto.. horrible treatment of a frontline worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for his vehicle, it is $155 for a “diagnostic,” but this price is then put towards the cost of the repair. I was not given this courteous treatment, and actually was treated in a snyde way by a Cathy and another gentleman. They told me that if I didn’t like it, I could have “taken it or left it.” I disagree with this statement. My car simply needed a new battery, with the light indicator for battery shining on the dashboard. I would assess the situation as pretty open and shut. As well, I was given 3 different price quotes during my calls with your staff between Friday and Saturday. Furthermore, my car needed a jump start to get it to your establishment. Is your staff saying that I should have come and jumped my car out of your lot? So this classy dealership would look like a junkyard... SERIOUSLY? I had no choice but to pay $320 for a simple battery change. The gentleman at the service desk expressed that yes, this is a “fair price” because the service man for VW was alone and had 7 vehicles to work on. It is again, inappropriate to offer me this rationale, as I, a customer, am in no way responsible for the staffing and logistical oversight at Legend Auto. And to think, I was actually looking at the 4 x 4’s in your showroom to accommodate my expanding family. There is literally a snowballs chance in xxxx that I will ever purchase another Audi or VW again in my life. I have driven/ owned a total of 4 Audi’s/ VW’s since the year 2000. I actually haven’t owned any other vehicle in my life, but that ended today. All of my vehicles were from the Smithtown dealership. I will be sure to let them, and corporate for that matter, know they have lost a lifelong customer and will explain my reasoning. I don’t have time for this garbage. You should be ashamed of yourselves. More