Legend Porsche Audi VW - Service Center

Recall Notice Not Honored We own a VW Rabbit and the brakes had a recent recall. The brakes failed and the car incurred major damage. The damage resulted in the dealership es We own a VW Rabbit and the brakes had a recent recall. The brakes failed and the car incurred major damage. The damage resulted in the dealership estimate of $6,600 worth of damage. The vehicle accident occurred due to a faulty brake system which was recently the topic of a recall letter sent by Volkswagen. When they were asked to fix the car, they refused. They will not honor the recall. In fact, we have reached the absurd, in that they would like us to pay $6,600 to fix the car completely so they can assess the recall. The car is not worth $5,000. They are avoiding responsibility and not taking care of a customers needs. I do not recommend buying from Volkswagen, as the parent company did nothing to help us with our concern. The result is that we are renting cars to use for work and school while they refuse to fix the car. We now have to take action which will cost more money and time. Sad that they do not care about customers. More

Out Of Towner Scott was so helpful I just put this review everywhere... Everyone should talk to him he really a great guy. I live in New Jersey and I happen to be Scott was so helpful I just put this review everywhere... Everyone should talk to him he really a great guy. I live in New Jersey and I happen to be on long Island visiting my daughter'n'law and my check engine light came on. I looked up Audi Service to where I was and this dealership came up. When I came in Scott greeted me, and took my car in right away. Gave me a loaner car for the day and took care of everything. Not only did they take care of my car, but they washed it!!! I wish I lived closer. (maybe my son will take it in for me next time I need something. More

Legend Autorama Service I want to express my appreciation for the great service experience I received from Legend Autorama in Amityville, NY. From the time I arrived, I was I want to express my appreciation for the great service experience I received from Legend Autorama in Amityville, NY. From the time I arrived, I was immediately greeted and treated with care and respect. The service advisors, Bill and Dawn, were there to help with all of my service needs. Even the service manager, Scott was there to field all questions or concerns. And in the end, my car was serviced without a hitch, with all of my services performed in a professional manner. My car was even detailed on its return. Overall, this dealership has always been a pleasure to deal with. Thank you Legend More

Service Dept/ Mgr Service Dept failed to tell me of ancillary charge for my first oil change which should have been complimentary....only on informing me that car was Service Dept failed to tell me of ancillary charge for my first oil change which should have been complimentary....only on informing me that car was ready was I informed More

Shady Went in with a bad ECU, OK that happens when tuned. Instead of paying for a new one I dropped off a used one. When I dropped it of I asked where I w Went in with a bad ECU, OK that happens when tuned. Instead of paying for a new one I dropped off a used one. When I dropped it of I asked where I was at price point with diagnostics and such. Was told $400...ok fine. Got a call next day saying used ECU working fine and bill is $1037. Math didn't add up when VW states 2.5-3 hours of labor for an ECU install. Questioned when I showed up in person and they had no rebuttal. After a small back and forth I was told my bill could be reduced. Magically it was reduced $300 to the amount I should have been charged in the beginning. I'm not sure how many unsuspecting people they've caught by this shady business practice but I genuinely feel bad for them. To top everything off they delivered my car with a cracked windshield which bill swears came that way. I know 100% it didn't. I watched him check my car in looking at my registration and inspection and that's where the impact on my windshield was. Shadiest dealer ever folks. More

"I'm never going to this place again" They don't even know how to change engine oil whitout brakeing anything "I'm never going to this place again" Don' go to that dealer!!!! They don't even know how to change engine oil whitout brakeing anything "I'm never going to this place again" Don' go to that dealer!!!! More

I'm never going to this place again I bought my car from the prepared dealership and was lied to about most of my vehicle. The sales person knew nothing about the car besides it was an A I bought my car from the prepared dealership and was lied to about most of my vehicle. The sales person knew nothing about the car besides it was an A4 and was black, besides that he was incompetent. I've taken it here twice to be serviced. First time was the 45k mile check up, which went smoothly and the second time being now, or well 2 weeks ago when I first dropped off my car. I was hearing a noise so I dropped it off on a Thursday morning. They called me Monday to tell me it was front bearings and rear differential (3 1/2 days for diagnosis? Really??) so I told them to go ahead and fix it. The car was finally ready on Saturday afternoon so I went and picked it up from them. Driving home I heard a noise worse than when I brought it in, so I called them up and drove it right back. On Monday I received a call saying that the differential they put in was no good, it had a bad seal so they needed to order a new one, again I said ok and was told it would be in the following Tuesday. Tuesday rolls around and it's still not there, Wednesday I call still nothing, today finally they get it in a week and a half later. The part arrived at 1pm and I received a call at 4pm stating the car won't be ready until tomorrow. They work until 5:30. It takes 4 1/2 hours to do a differential?? So needless to say they've had my car for 2 whole weeks and haven't even apologized or tried to hurry it along. Worst customer service, worst experience ever. STAY AWAY!!! More

Customer Service Frank and Victoria have been there for me through "thick and thin". They are the prime examples of how everyone should practice The Code of Customer Frank and Victoria have been there for me through "thick and thin". They are the prime examples of how everyone should practice The Code of Customer Service. Unfortunately, there are others who do not see this light...without Customer Service there will be no Customer Loyalty. I highly recommend doing business with Frank and Victoria. More