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Lehigh Valley Honda
Emmaus, PA
2,966 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,966 reviews
June 02, 2018
Amazing experience!!!!! We had an AMAZING experience purchasing our 2018 Honda CR-V. The staff was so friendly and seemed as excited as we were to buy a new car. I had never We had an AMAZING experience purchasing our 2018 Honda CR-V. The staff was so friendly and seemed as excited as we were to buy a new car. I had never had a good car buying experience in the past so I was a little neverous going in. It was 100% comfortable and fun. Our sales associate Tito was great! He told us he is available for anything we need 24/7. The day we brought the car home, we were struggling with the apple car play feature and we text him. He told us to come into the dealer the next day. He immediately helped us and got it working again. Our friend is in the market for a new car and we are sending her straight to Tito! We would definitely buy another car at this dealership. Thank you LV Honda for making our experience so great!!! More
by Angfm12
Employees Worked With
Anthony , Tito Torres
May 16, 2018
Kudos to Seth The last several times my husband and I have taken our cars in to Lehigh Valley Honda for oil changes/standard maintenance, etc. we've worked with Ser The last several times my husband and I have taken our cars in to Lehigh Valley Honda for oil changes/standard maintenance, etc. we've worked with Service Advisor Seth Butterfield, and we couldn't recommend him higher. What sets Seth apart is his personable demeanor. From the first moment of the car's intake to the check out process, Seth is pleasant and friendly, making a point to try and connect with you on a personal level. He is also very accommodating and communicative. When I brought my car in due to a faulty tire pressure indicator, he was very good at explaining to a "layman" what the problem was and how the indicator sensors are supposed to function. He made a point of checking in with me frequently while the car was being worked on to give me updates on the status. This attention was especially appreciated since I had my eleven month old son with me and could therefore anticipate how to time naps and feeding. Finally, he has proven himself to be very knowledgeable, and each visit to the dealership, he has left me with some little tidbit of practical information for improving the life expectancy and function of my vehicle. If you are due for any kind of maintenance to your car, go to Seth. You won't be disappointed. More
by Sheila M.
Employees Worked With
Seth Butterfield
May 08, 2018
Adam z amazing sales person We had the pleasure of working with Adam z. from sales. We traveled further to come to this dealership even though ray price was right around the corn We had the pleasure of working with Adam z. from sales. We traveled further to come to this dealership even though ray price was right around the corner from us. Adam was polite and friendly answering our questions with honesty. We went in the next day to close the deal. I would have to say the people we came across in here were all pleasant. None seemed like the ones to push and pressure which would have led us out the door right away. The sales manager Jason was also wonderful. At ends day dealerships have to make their money just like potential buyers want to save every penny. This dealership made us feel comfortable and their follow up is amazing too. Definitely a recommend! More
by Tina
Employees Worked With
Adam zeiner
May 01, 2018
too many bad experiences to share here Have purchased several cars here over the last decades and I finally had enough! Terrible management, terrible sales, terrible service. All adds up Have purchased several cars here over the last decades and I finally had enough! Terrible management, terrible sales, terrible service. All adds up to a big NO, NO, NO. I actually don't know how they stay in business. Must be a lot of suckers out there. To bad it too me so long to stop being one. I love Honda vehicles - too bad there is no other Honda dealer near me. I have had many things go wrong over there- including a terrible used car transaction (accord), a neglected Odyssey left in their parking lot for months without a call back to my inquiries, negative and insulting service managers, and many other big and small mishaps. This final straw that broke my back was a $60 oil change that costs $20 less everywhere else. (I called around) More
by lisa
Employees Worked With
customer service
April 06, 2018
Great experience ever It was a pleasure to work with Tito Torres. Tito was truly great, this was a stress free experience. All our needs were met. Thx It was a pleasure to work with Tito Torres. Tito was truly great, this was a stress free experience. All our needs were met. Thx More
by Eva - CRV
Employees Worked With
Tito Torres
March 20, 2018
Great Experience Tito was an all-around great salesman who went above and beyond throughout the entire car buying process. The entire team worked very hard to secure t Tito was an all-around great salesman who went above and beyond throughout the entire car buying process. The entire team worked very hard to secure the best possible deal. I highly recommend LV Honda! More
by MJG13
Employees Worked With
Tito Torres
March 16, 2018
sad sad sad Where shall I begin? The test drive went well. I adored the Fit and those Magic Seats! Adam the sales guy, although a bit 'green' was friendly. My off Where shall I begin? The test drive went well. I adored the Fit and those Magic Seats! Adam the sales guy, although a bit 'green' was friendly. My offer was accepted...and then I went for the .9% financing...with an 814 FICO and they come back with demanding a co-signer (oh but they, the dealership could get me in this car for 5.4 APR)...it took 2 more hours for them to wipe the sweat off their brow pretending to be heroes saying I was approved because they had to lie to Honda Finance saying that I was Princess Diana. I was ready to sign and then Anthony the finance guy says 'by law I have to inform you about the warranty.' Cool. No problem. I decline the extended warranty. The Gap Insurance...and he starts pressuring me saying stuff like "if you drive out of here and hit a pot hole you will be stranded on the highway and be out thousands of dollars for the repairs and there is no such thing as a bumper-to-bumper warranty any more!' 'There are 200 feet of wires under the hood!" "If you get an oil change at Jiffy Lube you will not be covered!" I didn't feel frightened but just wondered about the reliability of new Hondas...my previous ones were so reliable! I still said 'no thank you...' That's when Anthony yells for Adam and he comes in and says 'Why won't you purchase the extended warranty?' I pounded my fists on the desk like a Mother and said...BECAUSE I SAID SO...they called me rude and disrespectful...like you think I'll be back and buy the next day? I went up the street and got a really cute Kia... More
by Jan K.
Employees Worked With
Adam (Sales) Anthony (Finance)
February 08, 2018
Worst car dealership experience of my life From day one I made it clear I did not want to play the game. It has become a chore and very inefficient but it's all I was handed over the last week From day one I made it clear I did not want to play the game. It has become a chore and very inefficient but it's all I was handed over the last week or so. Although we scheduled it ahead of time, when Chris and I came in the 1st time the sales person was totally unprepared, insulted us with the trade in value and relied completely on the game of coming in with a deal so bad even an unseasoned buyer would bulk so she could fall back on the massive ground to present better numbers. LV Honda was told I have in the past and will walk out again if this was done. It was, I did. Sad part is the salesperson seemed truly shocked. The second visit was a vast improvement. The numbers were decent, not great but decent and LV Honda seemed to take me serious. In hindsight, that wasn't the case. Even with Chris and I upselling ourselves $3/4k (?), the game proceeded. We have 3 separate numbers for the performance package: $4,000 told a number of times on a car on the floor, $2,851 when brought up later and $2,499 from the official Honda website. We were further told the $2,851 was for the make, model and engine we chose. That particular part of the game came to a screeching halt when LV Honda was shown a screenshot of the Honda website proving otherwise. The 3rd visit was the ultimate display of complete lack of preparedness, respect and professionalism. I should have seen it coming when LV Honda once again was unprepared and unable to follow up on the simplest of tasks and promises. 1: The car was not delivered to the dealer on time (granted this may not have been their fault) 2: We were not sent a photo of the car as promised meaning we were coming in to sign papers on a car sight unseen. 3: We were not told the final monthly payment before coming in 4: LV Honda lost the copy of our insurance card. 5: LV Honda tried to rush into the signing process leaving the actual financial paper as last. How many times do you make such a major purchase and wait till last minute to know what it actually cost? 6: LV Honda made a $5,000 mistake on the financial paperwork. 7: LV Honda was totally lost when I bulked at numbers that were so far off. 8: LV Honda went into what could only be called panic mode when they realized the $5,000 mistake was in my favor. 9: LV Honda refused to offer the numbers when the paperwork was corrected. I asked directly what they were and was told "what we discussed". I had to ask 3 times before I got the final number 10: LV Honda treated us like criminals when I decided negotiations needed to be reopened. Being treated with no respect after we pointed out their HUGE mistake we decided to ask for a better deal. All LV Honda sales could say was no to anything requested. Apparently, LV Honda figured they had the horse corralled and they had no reason to show respect, courtesy or an ounce of thankfulness. 11: LV Honda sales was speechless when I refused to be put off and asked to see a higher level manager 12: LV Management couldn't have been more cold and rude. The gentlemen came out without introduction or shaking my hand. He simply firmly and coldly asked if he could help. I told him we pointed out a huge mistake on their part, we deserve the deal sweetened for it. We were told with about a nasty look as possible "We would have found it" and in a cold firm voice one word. "NO". Our response was, I haven't felt right about this deal since day 1 we do not want this car. We want the keys back to our car. His response was again cold and firmly one word "OK" then turned to sales and said "you have their keys don't you?" I don't do business with people that are incapable of showing me and my fiancé an ounce of respect. Would you? LV Honda had one victory. They made it to the top of my list of worst experiences dealing with a car dealership. I've never seen such levels of lack of preparedness, lack of respect, insulting behaviour and complete lack of professionalism They got caught with their pants down and juts got rude when called on it even though it would have benefitted me More
by Clyrate
January 07, 2018
Excellent Communication with good Coordination The Honda service team led by Service Director Kevin Wagner, is top notch, Sam Azar, my service advisor and assistant manager, compliment the team wit The Honda service team led by Service Director Kevin Wagner, is top notch, Sam Azar, my service advisor and assistant manager, compliment the team with over several years of time at lehigh valley Honda, your car will last for years under their guidance. Not only that and that is the reason i have purchased three new vehicles until this recent Honda CR-V, Before i had Hyundai Sonata and Santa-Fe. Kevin Wagner is good asset to Vinart. So Travis Coast also i purchased through him and at present i am working with large organization so that is the reason i have recommended several new customers and they have purchased vehicles and i truly love you guy's to do continue more business. Thanks Kevin and Sam Azar. Thanks....Atul Amin More
by Atul
Employees Worked With
Kevin Wagner and Sam Azar
January 05, 2018
New car purchase Have bought 4 cars at this dealership. Have always been satisfied .Jazz was very helpful. Will probably check in to get more help with technical stuf Have bought 4 cars at this dealership. Have always been satisfied .Jazz was very helpful. Will probably check in to get more help with technical stuff .Thanks Jazz😊 More
by Mary 111
Employees Worked With
Margaret Jazz Bisazza
