"Tito Torres did excellent work and made my shopping..."
Tito Torres did excellent work and made my shopping experience smooth and effortless. Highly recommended. I’ve had my car for months and couldn’t be happier with my purchase.
"After being told multiple times my car was covered under..."
After being told multiple times my car was covered under warranty and after them running the vin number, I proceeded to take my car there. They kept it for 5 days and and then decided to tell me it wasn’t covered anymore and gave me a price to do the work that was way out of line with any other shop. Definitely do not use their service center at all.
"Worst car dealership experience of my life "
From day one I made it clear I did not want to play the game. It has become a chore and very inefficient but it's all I was handed over the last week or so. Although we scheduled it ahead of time, when Chris and I came in the 1st time the sales person was totally unprepared, insulted us with the trade in value and relied completely on the game of coming in with a deal so bad even an unseasoned buyer would bulk so she could fall back on the massive ground to present better numbers. LV Honda was told I have in the past and will walk out again if this was done. It was, I did. Sad part is the salesperson seemed truly shocked.
The second visit was a vast improvement. The numbers were decent, not great but decent and LV Honda seemed to take me serious. In hindsight, that wasn't the case. Even with Chris and I upselling ourselves $3/4k (?), the game proceeded. We have 3 separate numbers for the performance package: $4,000 told a number of times on a car on the floor, $2,851 when brought up later and $2,499 from the official Honda website. We were further told the $2,851 was for the make, model and engine we chose. That particular part of the game came to a screeching halt when LV Honda was shown a screenshot of the Honda website proving otherwise.
The 3rd visit was the ultimate display of complete lack of preparedness, respect and professionalism. I should have seen it coming when LV Honda once again was unprepared and unable to follow up on the simplest of tasks and promises.
1: The car was not delivered to the dealer on time (granted this may not have been their fault)
2: We were not sent a photo of the car as promised meaning we were coming in to sign papers on a car sight unseen.
3: We were not told the final monthly payment before coming in
4: LV Honda lost the copy of our insurance card.
5: LV Honda tried to rush into the signing process leaving the actual financial paper as last. How many times do you make such a major purchase and wait till last minute to know what it actually cost?
6: LV Honda made a $5,000 mistake on the financial paperwork.
7: LV Honda was totally lost when I bulked at numbers that were so far off.
8: LV Honda went into what could only be called panic mode when they realized the $5,000 mistake was in my favor.
9: LV Honda refused to offer the numbers when the paperwork was corrected. I asked directly what they were and was told "what we discussed". I had to ask 3 times before I got the final number
10: LV Honda treated us like criminals when I decided negotiations needed to be reopened. Being treated with no respect after we pointed out their HUGE mistake we decided to ask for a better deal. All LV Honda sales could say was no to anything requested. Apparently, LV Honda figured they had the horse corralled and they had no reason to show respect, courtesy or an ounce of thankfulness.
11: LV Honda sales was speechless when I refused to be put off and asked to see a higher level manager
12: LV Management couldn't have been more cold and rude. The gentlemen came out without introduction or shaking my hand. He simply firmly and coldly asked if he could help. I told him we pointed out a huge mistake on their part, we deserve the deal sweetened for it. We were told with about a nasty look as possible "We would have found it" and in a cold firm voice one word. "NO". Our response was, I haven't felt right about this deal since day 1 we do not want this car. We want the keys back to our car. His response was again cold and firmly one word "OK" then turned to sales and said "you have their keys don't you?"
I don't do business with people that are incapable of showing me and my fiancé an ounce of respect. Would you?
LV Honda had one victory. They made it to the top of my list of worst experiences dealing with a car dealership. I've never seen such levels of lack of preparedness, lack of respect, insulting behaviour and complete lack of professionalism
They got caught with their pants down and juts got rude when called on it even though it would have benefitted me
Service at Honda has been wonderful over the years. They are honest in their assessment of my problems. They fix any issues in a timely manner. When thy made a mistake amitted it was their mistake and fixed without charge
"Quick and efficient"
- Kammie Takahashi
Got us in with a tire problem right away and service was quick and efficient. Many years here, and they're usually very helpful. Recommended.
"Good car shopping experience "
I was looking for a new car, Price was quoted over phone, went in next day, test drive the new car and got my paper work done, all in 2 hours.
Excellent service as usual but this time there was one issue. We had dropped our car off for its annual inspection the night before. I received a message from my service advisor at about 8 am which in itself was great since my appointment wasn't actually until 9:15. The problem was after I called back to give the go ahead with the other needed repairs I didn't get a call back when the car was done until the end of the day. My thought would be that first in, first out. I was told that they were short handed on techs and overbooked on appointments. Not sure where the disconnect was but it sounded like it was a back office issue that they were planning to resolve.
"Always satisfied "
All the years we have been going there ,there had never been a time we were disappointed. We are always taken care of as soon as we walk in. We will continue to use their service for our Honda..Thank You!
"You sold us!"
We had a very positive experience buying our NEW Honda CRV SE. Maggie Martino was very helpful and considered our needs every step of the way! Her enthusiasm and dedication to customer service is above and beyond! We wanted to make sure we had enough room for our adult child with special needs to travel. So Maggie said" let's pick him up on the test drive!" And we did and we were sold! The Honda CRV is the perfect car for our growing family too as we became grandparents for the first time and the extra room will great when we all travel together.
"Express Service use"
Needed a damaged tire replaced pronto. All staff contacted reacted promptly and pleasantly to my needs. The express personnel were effective, efficient and friendly. A good experience overall.