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Lehigh Valley Honda
Emmaus, PA
2,525 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,525 reviews
March 24, 2009
This is the first car I purchased by myself..Chris was very informative, curtious and encouraging (he made me feel more confident). My daughter purchased an Accord approx. 2 years ago from your dealershi very informative, curtious and encouraging (he made me feel more confident). My daughter purchased an Accord approx. 2 years ago from your dealership and then drove that car from Allentown to Denver, Co. so, you can say she really gave it a test run. She loves her car. This is my first Honda and I am sure I will be as happy with mine as my kids are with there Honda cars. To this point I am very satisfied, I hope I will not have to use the service dept., only for oil changes.. I would recommend your dealership to my friends now since I have personally purchased a car from you. Chris made it a very pleasnt experience...I think the salesman is the first step to a good dealership. First impressions do mean alot. Thank you Carolyn Z. More
by czwet
Employees Worked With
Chris Schrammel
Helpful March 19, 2009
I negotiated the price for a new Fit by email. Lehigh had the best price I could find. However, I would have gladly paid more in order to not be subjected to deceptive, high-pressure tactics. I had g had the best price I could find. However, I would have gladly paid more in order to not be subjected to deceptive, high-pressure tactics. I had gone to the dealership with the intent just to test drive. We had a price on the table which I was happy with but I still had to resolve financing with my bank, title on my trade and insurance for the new car. We agreed that I would put a $500 deposit on the car and return the following Tuesday, 7:00 PM to pay off the balance once everything was ready. The appointment was booked. However, after Ron talked to some other nameless person, I was told I had to pay the balance that day in order to keep the price because it was the last day of the month and they had sales figures to meet. If quotas are the dealer's concern, they should have thought of that before accepting my deposit. I complained to a few people, but they all towed the party line and refused to honor their obligations under our agreement. I should have demanded my deposit back right then and there and left. If they don't honor an agreement made just minutes earlier, how do I know they will honor the warranty years from now? But the price was good, so I foolishly accepted their breach of our deal. So, there I sat on the phone, sweating bullets, in a frenzy to resolve financing, insurance and trade title. Several hours later, everything was resolved. After I left, someone from the dealership contacted me by phone and email about the experience and I again raised this concern. I was offered a service credit but this is of no value as I would never get dealer service other than under warranty or recall and I do not live in the Allentown area. The email actually encouraged me to post on this website, so, after raising my issue three different times, here I am. Their breach caused immeasurable stress which I would have gladly paid more to avoid. Ron was friendly, but this was nothing more than a good cop/bad cop sales tactic, so that the nameless/faceless person who breached our agreement could remain so. All in all a poor experience and not recommended. There are 15+ Honda dealerships in SE PA, I recommend you choose another one. As good as the price was, I had a quote from Lancaster for only $100 more. Use the internet to shop around to find the best price from a dealership which will honor its obligations. Also, prior to going to any dealer, I recommend you read "Confessions of a Car Salesman" in its entirety on edmunds.com. http://www.edmunds.com/advice/buying/articles/42962/page001.html UPDATE 7/30/09 - Here we are, months later and still nothing more than an insincere apology and a useless service credit. A service credit, as though I would ever trust this dealer to service my car after all of their lies, red tape and broken promises. They would probably hold my car hostage until I paid ransom money to get it back, that seems to be their M.O. They KNEW keeping my deposit was a breach of our agreement but did it anyway, knowing it would cost me more to go to small claims court to get it back than the amount of the deposit itself. RUN from this dealership, that’s what I should have done. Do not reward their deception. UPDATE 4/21/10 - I am still angry about this dealership's breach of our deposit agreement, but it gets worse from there. I took the Fit for it's first PA inspection in February. IT FAILED!!!!! It is no longer a road-worthy vehicle. Reading Honda said repairing it to make it legal IS NOT COVERED under the warranty. I am still under the 3yr/36K bumper-to-bumper warranty. All the more reason why I should have walked away when I had the chance. Not even ONE YEAR LATER, MY CAR IS A BRICK, cannot legally be driven on public roads in PA. If you're reading this, and its not too late, take my advice: RUN from Honda. LV Honda is particularly poor, but the company as a whole has an unmitigated distain for it's customers and apparently enjoys deceiving them. More
by cek203
Employees Worked With
Ron Warren
March 17, 2009
I am very pleased to say that the service I received at Lehigh Valley Honda was very positive and the Sales Associate, James Baker (Jimmy) I dealt with was great. He was very friendly and most importantly Lehigh Valley Honda was very positive and the Sales Associate, James Baker (Jimmy) I dealt with was great. He was very friendly and most importantly very patient with me. He went above and beyond to help me get a car that I am very happy with. I highly recommend this dealership & when you get there Don't forget to ask for the man, Jimmy! :) More
by jessquezada
Employees Worked With
James Baker
March 17, 2009
I must say, the total experience was easier than we had anticipated. Kyle Huddle and Jennifer Hilbert helped make this possible. We liked the competitive challenge we had, so both parties received the be anticipated. Kyle Huddle and Jennifer Hilbert helped make this possible. We liked the competitive challenge we had, so both parties received the best deal. We love our 2009 Pilot and Civic. More
by snyderr
Employees Worked With
Kyle Huddle & Jennifer Hilbert
March 16, 2009
I was pleased with the level of professionalism demonstrated by Mr. Haddad, versus the other dealerships I had visited. He was right up front about the Honda philosphy, and what I could expect in demonstrated by Mr. Haddad, versus the other dealerships I had visited. He was right up front about the Honda philosphy, and what I could expect in the way of a "deal". His knowledge of the vehicle, including safety features, sold me as far as the choice I was making. He also contacted me in a timely manner and was available when I needed to see him personally. Overall, Rich made the experience as pleasant as one could expect,when faced with this large a purchase. If the opportunity presents itself, I would recommend him to another customer. Brian Williams More
by BWilliams
Employees Worked With
Richard Haddad
March 15, 2009
This was my first car buying experience and it went off without a hitch. Mike was very knowledgable and worked with me on getting financing and getting to where I needed to be payment wise. He also had two without a hitch. Mike was very knowledgable and worked with me on getting financing and getting to where I needed to be payment wise. He also had two cosmetic issues fixed that I had noticed when picking up the car. Overall it was a great experience. Be sure to ask for Mike the next time you are there! More
by pday1
Employees Worked With
Mike Dutsch, Justin
March 14, 2009
Lehigh Valley Honda was one of my first car shopping experiences. The sales associate worked with me on the price of the vehicle based on my monthly payments I could afford. They were very friendly an experiences. The sales associate worked with me on the price of the vehicle based on my monthly payments I could afford. They were very friendly and could work around my schedule to meet with me. At the end of the sale I had purchased a new vehicle with taxes, tags, and everything within 10 dollars of my target monthly payments. Thanks Lehigh Valley Honda! More
by mofaust
Employees Worked With
Kyle Huddle
March 12, 2009
Lehigh Valley Honda is fantastic. I bought my first car there (1989 Honda Cicic LX), and I kept that car for 20 years. One week ago, I bought a certified pre-owned car (2001 Honda Accord EX)from LV Honda. there (1989 Honda Cicic LX), and I kept that car for 20 years. One week ago, I bought a certified pre-owned car (2001 Honda Accord EX)from LV Honda. The people that I delt with 20 years ago were fantastic, and the service department was superb. The sales person I delt with one week ago was also fantastic. I will never own anything but a Honda, and I will never go anywhere else to purchase one. LV Honda is the BEST. More
by jenifer
Employees Worked With
Eric Bruch
March 11, 2009
I was very pleased with all of the assistance that the sales associate provided, and the atmosphere of the dealership was very comfortable. Everything was handled efficiently, and Michael insured that my sales associate provided, and the atmosphere of the dealership was very comfortable. Everything was handled efficiently, and Michael insured that my car buying experience was extremely easy and enjoyable. I was completely satisfied with the price of the car and also with the financing. More
by cjl49
Employees Worked With
Michael Houser
March 09, 2009
I came in trying to decide between a Honda Accord and a Nissan Altima. I had bought several cars from Lehigh Valley Honda before and I knew I would get great service. They gave me such a great deal that Nissan Altima. I had bought several cars from Lehigh Valley Honda before and I knew I would get great service. They gave me such a great deal that I could not resist purchasing the car that day. Great service, great deal, highly recommend Lehigh Valley Honda! More
by cseland
Employees Worked With
Steve Drovich
