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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,466 Reviews

1,466 Reviews of Lehigh Valley Honda - Service Center

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February 01, 2010

Excellent service, knowledgeble sales reps. Sales reps Excellent service, knowledgeble sales reps. Sales reps don't approach you like other dealers does (aggressive) they are given the potential buyers th More

by kalkhuis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett McCabe
February 01, 2010

I am always happy with my service and purchases at this dealership. I have bought two new vehicles so far. One for myself and one for my son. I just wish is was not an hour drive for me to get there. But w More

by susanb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Schappell
January 25, 2010

I wonder what is in the water you supply your employees. They are oustanding. Most Car Deals get their staffs didrectly from the Rattle Snake School of Charm, by comparison to yours. Well Done with y More

by ndremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sami
January 07, 2010

My wife and I bought our 2005 Honda Pilot in 2005 from the dealership and decided to give the Service department a try. We've been dealing with Sam who has outstanding customer service! Everytime we have More

by tonyderose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
November 23, 2009

After we bought our car we had some after market work done to it, the service department is just as fantastic as the sales department. I was so impressed with the quality of work done!! They were extre More

by thsittner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Eric
November 02, 2009

I would also like to thank Sam and all of the Mechanical Staff for performing such a great job on all of my vehicles . You deserve a big pat on the back. As a tripeat customer nothing has changed and I lo More

by stone24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Honda Cert. Mech.
October 14, 2009

Just before state inspection a warning light appeared on my dash - emissions problem. Sam (thief) said $1,151 for a new catalytic converter would solve the problem. 3 days later the light reappeared. I took More

by OwnToyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam Azar
Oct 20, 2009 -

Lehigh Valley Honda responded

Jeff Thank you for taking the time to post this review. I hope that you received the email I sent you fully explaining in detail how we arrived at the diagnosis of your vehicle when it was in our shop. I regret that we were not able to discuss the matter 18 months ago when this all transpired. I also regret that you left feeling like we took advantage of you. I am confident that the diagnostic reports from our Honda diagnostic computer pertaining to your vehicle along with the Honda engineering bulletins explaining what each code means and how to fix it will give you the information necessary to understand our findings and subsequent recommendation. As I stated in my email, I would be happy to discuss the matter in greater detail over the phone or in person. We want all customers to have confidence in doing business with us. I apologize if something wasn't communicated to you properly. We take concerns of this nature very seriously. If you have any other questions or concerns, please do not hesitate to contact me at 610-967-6500. Sincerely - Andrew Wright, Vice President

June 09, 2009

I've always wanted to own a Honda. For one reason or another I always bought something else. Last summer I finally purchased my first Honda! A brand new Fit. Not only do I love the car, but I don't m More

by amorillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LV Honda
April 05, 2009

Being a busy mom, the kids had to come along with me for an oil change etc. We used the express service center. The service crew here are friendly, helpful and very SPEEDY with the work. They supplied us More

by mike2tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wright
March 06, 2009

Had brought in my honda fit for speed service (oil change, and replace rear windshield) even had a coupon......quick, efficient service and out in less than 15 minutes! Switched cars with my wife at More

by rpmmetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Schappell
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