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Lehigh Valley Honda - Service Center

Emmaus, PA

4.8
1,731 Reviews
Call Service Center (844) 510-2624

1,731 Reviews of Lehigh Valley Honda - Service Center

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June 16, 2023

I have purchased multiple vehicles from Lehigh Valley Honda over the years. I have provided this loyalty based on the overall satisfaction I have dealing with the Team. Service rep Sam was great in commu More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Frank responded

Thanks!

Jun 16, 2023 -

Lehigh Valley Honda responded

Frank, thank you for being a loyal customer of Lehigh Valley Honda! We appreciate your shoutout to Sam and look forward to seeing you again down the road!

June 16, 2023

Alex is great to work with. Explained items That needed attention on my car and we made a plan to get them done. He is very thorough, professional and pleasant to work with. More

by ashleigh_loeffler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
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Jun 16, 2023 -

Lehigh Valley Honda responded

Ashleigh, we're so glad to hear that Alex provided you with such excellent service at Lehigh Valley Honda! Thank you for taking the time to leave us a positive review. We appreciate your kind words and look forward to assisting you with any future car needs.

June 15, 2023

Easy scheduling, reliable service. Good communication options. Been using them since 2016 when I purchased my Honda Pilot there. More

by Michael Conrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Watts
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Jun 15, 2023 -

Lehigh Valley Honda responded

Michael, it's our pleasure to make your scheduling and service processes seamless! We're honored to have earned your trust over the years — thanks for being a loyal Lehigh Valley Honda customer!

June 14, 2023

It took almost 4 hours for an oil change and tire rotation. I was told it would be 1 1/2 to 2 hours. More

by Linvin410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Azar
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Lehigh Valley Honda responded

I'm sorry to hear about the wait time you experienced for your oil change and tire rotation. We strive to provide efficient and timely service for all of our customers, so it is disappointing to see this feedback. I would like the opportunity to speak with you further about your visit in order to see how we can improve your 2-star rating. Please call me at your earliest convenience. Thank you, Dan Carcione - Service Director - (610) 965-1583

Jun 17, 2023 -

Linvin410 responded

The service department did reach out to me and apologized for the long wait and offered me a free oil change to use in the future.

Jun 20, 2023 -

Lehigh Valley Honda responded

We're glad we could offer assistance here, and we apologize, again, for any inconvenience. Please don't hesitate to reach out if there's anything else we can do for you. Dan Carcione - Service Director - (610) 965-1583

June 14, 2023

Javon and his team at Lehigh Valley Honda are very helpful and courteous. Thanks for the great service! More

by AT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon Clinton
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Jun 15, 2023 -

Lehigh Valley Honda responded

Thank you for sharing your appreciation for Javon and the rest of the Lehigh Valley Honda Team! Safe travels, and we'll see you next time!

June 13, 2023

Reliable service along with a great staff. The work done was carried out to my expectation. More

by TM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Lehigh Valley Honda responded

This is the kind of feedback we strive for at Lehigh Valley Honda! Thanks for the stellar review. Please let us know if there's anything else we can do for you!

June 13, 2023

Dante was great. Only issue I had was about an extra $12 charge… charge seemed arbitrary and couldn’t be explained, so I had Dante remove it. Seems a little bogus. More

by Eplergt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
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Jun 13, 2023 -

Lehigh Valley Honda responded

Thanks for sharing your positive rating and honest feedback with us. It's great to hear that Dante expertly addressed your concerns during your recent visit. At Lehigh Valley Honda, we aim to be as straightforward and transparent with our customers as possible, so I apologize for the surprise charge. I will speak with my team to find out what happened here, and I also invite you to reach out if you would like to discuss this matter in greater detail. --Dan Carcione - Service Director - (610) 965-1583

June 12, 2023

Danielle was awesome. She made everything easy for me. She coordinated my shuttle rides and was super professional and focused on making my car experience as seamless as p More

by jdasti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Azar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Lehigh Valley Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lehigh Valley Honda.

June 12, 2023

The person I worked with Alex was great and provided me all the help I needed. More

by Jjarosik24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
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Jun 12, 2023 -

Lehigh Valley Honda responded

Thank you for the review! We appreciate the kind feedback about Alex and hope to see you again at Lehigh Valley Honda. Safe travels!

June 11, 2023

Danielle was amazing! So thoughtful and knowledgeable! Provided here expertise for a great experience. Thank you Danielle! More

by elkhoury40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Watts
Report | Print
Jun 12, 2023 -

Lehigh Valley Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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