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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.7
917 Reviews

917 Reviews of Lehigh Valley Hyundai - Service Center

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August 26, 2023

Service was great. Staff was very friendly and knowledgeable! Definitely recommend this dealership to anyone More

by Jen.heidenwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
Aug 26, 2023 -

Lehigh Valley Hyundai responded

Jen, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lehigh Valley Hyundai!

August 25, 2023

Very knowledgable and friendly. Had an oil change and filter. My tired were rotated and engine filter replaced. Have a very nice waiting area with coffee and water along with som More

by Jmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Lehigh Valley Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lehigh Valley Hyundai, we look forward to having you as a valued customer for many years to come!

August 24, 2023

Easy drop off and pickup. Was kept informed about the work being done and an estimated cost. Friendly service. More

by davidadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Lehigh Valley Hyundai responded

We're glad to know that you found our service at Lehigh Valley Hyundai easy and friendly. Keeping customers informed is a top priority for us, so we appreciate your feedback!

August 24, 2023

Employees are very polite and explained what was done very thoroughly. The waiting area vary clean. More

by mswanda
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Lehigh Valley Hyundai responded

Thank you for this feedback. We are glad to hear that you enjoyed your experience working with us. If there is anything more we can do to assist you or improve your 3-star rating, please don't hesitate to reach out. Best, Alexandra Wildman - Service Director - (610) 965-1409

August 24, 2023

They only do the work request. They are very respectful and friendly. I never feel like I’m being taken advantage of. As a women, it’s a rare feeling. More

by ivy.penn55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Aug 25, 2023 -

Lehigh Valley Hyundai responded

Thanks for the kudos, Ivy! We're glad to know you feel respected and comfortable with our team at Lehigh Valley Hyundai, as we are committed to complete customer care above all else. See you next time!

August 23, 2023

Employees in the service area are very helpful and courteous! Top notch service from all! More

by Marybeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
Aug 24, 2023 -

Lehigh Valley Hyundai responded

Marybeth, your review is so appreciated! Thank you for choosing Lehigh Valley Hyundai and for sharing your positive experience. Drive safely until we see you again!

August 22, 2023

I dropped my car off Friday morning. I was told the car would need body work late Friday morning. The dealer failed to update me before the end of day on Friday. I called the service dep More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt b
Aug 22, 2023 -

Lehigh Valley Hyundai responded

Luke, I'm really sorry to read about your recent experience. This is not the level of responsive service we aim for and it's disappointing to know that you were left feeling this way. We value our long-term customers and would appreciate an opportunity to discuss this further with you in order to make things right. Please reach out at your earliest convenience. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

August 22, 2023

Today’s experience was like my others. The staff is extremely helpful and courteous! I’m always pleased with my experience. More

by villanianthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Lehigh Valley Hyundai responded

We're so glad to know that you've consistently had positive experiences with our team at Lehigh Valley Hyundai! We appreciate your kind words and look forward to serving you again next time!

August 21, 2023

Professional, friendly service. Service performed in a timely manner! Great lounge to wait for vehicle. Great experience today More

by annedwhelan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalley
Aug 22, 2023 -

Lehigh Valley Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Anne, for choosing Lehigh Valley Hyundai!

August 21, 2023

Not pleased as usual. I’ve left four voicemails to respond to me. No one is available??? I have questions about my service and billing today. More

by tomgracepca
Recommend Dealer
No
Employees Worked With
No names. No response from anyone.
Aug 22, 2023 -

Lehigh Valley Hyundai responded

I'm sorry to read about your experience. It's important for us to be available and responsive, especially when you have questions regarding service and billing. I'd like the opportunity to address this directly with you - please feel free to reach out at your earliest convenience so we can resolve any issues or concerns that remain unanswered. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

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