Leith Honda

I am writing to complain about the service I have received at Leith Honda in Raleigh, North Carolina. I visited them 4 times over the space of three months for electrical issues with my 2004 Honda received at Leith Honda in Raleigh, North Carolina. I visited them 4 times over the space of three months for electrical issues with my 2004 Honda Accord . They failed to correctly diagnose the issue and when they attempted to fix the issue, broke something else with the car. I have contacted Leith to express my dissatisfaction and they have just stated that my car is older and thus prone to failure. They have not reimbursed me for my wasted time or money and persistently returned to me a car which is not road worthy. Since this is the only Honda dealership close to me I am recommending that no one purchase a Honda that lives close to me and will never own a Honda while I live in this area. To me it is important that I be able to take my vehicle to a dealership, the ultimate source of service for a vehicle. I do not believe Leith is able to effect a repair to my satisfaction. I am not expecting, nor do I want anything else to do with Leith Honda nor Honda while I live at my current location. I am writing to simply inform you of the poor service I have received at one of your dealerships. 1st visit Took my 2004 Honda Accord in for service. I had several issues; 1/ Battery kept draining to the point the car would not start if the car sat for over a week without being started and ran. 2/ AC was blowing warm air. The AC was recharged and the battery was checked out and terminals tightened. No issue with it could be found by Leith. I waited 2 weeks to pick it up. However the vehicle wouldn’t start, the battery had drained again. I informed Leith and they stated they would repair it again. 2nd visit – Leith reviewed again and replaced the battery. I picked up the car another week later and this time it started. I drove the car for a week, often over 30 miles at a time. Then after letting the car sit for a week without driving, the car battery was drained again. At this time the AC again was not blowing cold. 3rd visit to Leith I returned the car to Leith, again. This time Leith diagnosed that a third party electronic device was draining the battery and they removed it. I complained at that time verbally to my service writer, requesting that I be refunded the cost of the battery and install; over 200 dollars. The service writer declined and offer me a 10 % discount which I accepted. The AC system diagnosed to be suffering from “black death “ and I was quoted a price to replace of over $2,000 which I declined. I let the car sit for another 2 weeks after being repaired and this time was able to start it and drive away. However on the drive home my friend noted that my rear lights were not functioning. A few days later I found that the fuse for the rear lights had blown. I replaced that fused but that fuse immediately also blew. I replaced that fused and again that fuse immediately blew as soon as the lights were turned on. I believe that the car was incorrectly rewired after removal of the 3rd party part. 4th and final visit to Leith to repair the fuse issue. I informed Leith of my concerns on my three prior visits. They assured me they would resolve me issue. They found a loose wire and reconnected it. There was no charge for this visit. I picked the car up a week later and found that the rear lights were now working. However there was now a long loose wire hanging in the drivers seat leg well, the interior lights now no longer functioned, nor did the front right turn signal. More

Where do I began to start with this car buying experience? It started off very pleasant then went downhill after I signed all the paperwork for the car. Shawn was pretty good at helping me solidif experience? It started off very pleasant then went downhill after I signed all the paperwork for the car. Shawn was pretty good at helping me solidify my new vehicle. However once the paperwork was signed and everything was said and done, I was raked over the coals. There were a few issues with my vehicle that I noticed and expressed to Shawn and he was more than happy to take care of it for me. When it came time for me to bring my vehicle in for the issues that were expressed everything went downhill. I spent 5 hours at the dealership just to be told initially that they wouldn't fix my vehicle because the issue at hand wasn't under warranty and essentially my fault. The manager even rejected the claim of fixing it and never once showed his face to speak to me about why. I had only had my vehicle for 4 days when all this was happening. No one thought to ask or see when I purchased my vehicle and at first blamed the problem on the tint shop that had tinted my windows. After that didn't work, they then proceeded to tell me that I would have to come out of pocket for the repair that needed to be done even though it was an issue that was mentioned before I purchased the car. Thank God for the IOU documentation. Once that was provided which I thought they knew because they scheduled it, it was no problem to fix the issue. I'm thankful for the strides but all that led up to it was a headache. The manager that initially stated they wouldn't fix my vehicle never once came back to apologize to me for misunderstanding or anything. I then reached out to the general manager Todd Holmes and never got a response back from him. Eventually I received a call from the service director Chuck letting me know that he would look into what was going on and get back to me. Chuck didn't let me down he called me back and told me the part was ordered and that when it had gotten in, he would schedule me to fix the issue. I appreciated that. However, when it comes down to communication with the business manager Jesse Medina, I really couldn't be more disappointed and insulted. He asked me how my experience was, and I didn't hold back I told him it was terrible. My car was sent to detail twice and both times came out dirty. The situation with the service department was horrific and let’s not forget my warranty situation and the suddenly price spike in it. I appreciated the fact that Jesse was willing to work with me on paying the warranty in full however the entire time I was signing the paperwork and making the payment he took everything I said so lightly and as a joke. So much to the point where he was literally laughing in my face and I wasn't laughing about anything. He asked me "what can I do to make your experience better?" and I replied "nothing. The damage is already done and there's no coming back." he then proceeds to laugh and says, "I know." as if I was joking. This is the second Honda I have brought from Leith Honda within a year, and this is the second time I've had to work with Jesse the business manager. The first time he was rude I let it slide and made my consultant aware and she apologized on his behalf. But this time around the experience was so far off it isn't even funny. I have never felt so unvalued at a car dealership. They don't even treat you like this at a rinky dink car lot. I really didn't expect this type of behavior from employees at this dealership. If I could return my car and just walk away, I promise you I would. Beware and keep all your paperwork handy. More